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WCI Reviews

What Homeowners Have to Say About WCI.

WCI has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of WCI 135 homeowner reviews to learn why they are the right team to build your new home.

WCI

has 3.2 out of 5 stars in All Areas

135 Reviews in All Areas

Ratings by Category

Overall 3.2

Quality 3

Trustworthiness 3

Value 3.4

Responsiveness 3.1

Customer Reviews

Issues

  • Gloria M.
  • Verified HomeBuyer
  • August 01, 2019
  • Fort Myers, FL

pool pump put 3 feet from lanai. very noisy!!! looks ugly!!! will never be able to sit out in morning to enjoy the quiet. Never informed of electric box in front of house. an eye sore. I could go on and on. I doubt it will make a difference. On a ...

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Shop elsewhere

  • Nelson O.
  • Verified HomeBuyer
  • June 25, 2019
  • Wesley Chapel, FL

Numerous problems with the home. First night in the home sewer back up into the bathrooms and shower. Defects in bathroom tile needed sealer, flooring defect construction debris in sewer line and under carpet

WCI responded:
Hi Nelson, thank you for your feedback. We are very sorry to hear about the issues you have experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

WCI - Wish I had something better to say.

  • Paul B.
  • Verified HomeBuyer
  • October 16, 2020
  • Parkland, FL

Wish I had something better to say. Like the floorplan. The lot can't be landscaped because the foundation seeps in lake water. It also causes the driveway to constantly be wet/slimely. Reported to community and HOA and nothing gets done. Must have ...

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

New WCI/Lennar Home

  • David P.
  • Verified HomeBuyer
  • September 22, 2020
  • Bradenton, FL

We experienced a very trying home build process that was over two months late and had significant challenges with quality workmanship. WCI/Lennar was difficult to work with during the process since they don't really want home owners around during ...

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Builder only looking for profits does not care about the customers

  • Gautam H.
  • Verified HomeBuyer
  • April 06, 2020
  • Wesley Chapel, FL

Builder only looking for profits does not care about the customers

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Do NOT expect a perfect home! Very Disappointing

  • Camilo B.
  • Verified HomeBuyer
  • March 31, 2020
  • Wesley Chapel, FL

The sales process was great but the building process is terrible. All the contractors are focused on is quickness not quality. I have had nothing but issues ever since I signed the paperwork. Lennar's response is to through their hands up and say ...

WCI responded:
Hi Camilo, thank you for sharing your comments about your experience. I am sorry to hear about the difficulties you've had throughout the process. Please send us an email at corporatecustomercare@lennar.com with any outstanding items and we will review and follow-up for you. - Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar only interested in $. They care less about quality and workmanship

  • Theodore B.
  • Verified HomeBuyer
  • June 25, 2019
  • Naples, FL

They use the cheapest contractors they can find. There is NO supervision during construction. I honestly believe they get their force at 7/11

WCI responded:
Hi Theodore, thank you for your comments. We are sorry for any difficulties you've experienced. If you have outstanding items you would like us to review, please send a message to us at corporatecustomercare@lennar.com and we will follow-up for you. – Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

This is not the same WCI!

  • Robert W.
  • Verified HomeBuyer
  • September 28, 2021
  • Fort Myers, FL

I am a previous WCI homeowner. It was a great experience and was provided with a quality built home. Lennar should stop branding themselves as WCI. It is an insult to the legacy of a great company. Lennar shortcuts at every corner and uses the ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Disappointed

  • Jeffrey B.
  • Verified HomeBuyer
  • March 24, 2020
  • Naples, FL

We were extremely disappointed with the quality of the cabinet installation. Every cabinet had numerous marks and rubs and several were significantly damaged during installation. Despite these issues being noted during our walk through nothing was ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Poor Quality

  • Dale M.
  • Verified HomeBuyer
  • October 19, 2019
  • Naples, FL

Construction didn't do there job and relied on Customer Service to complete work they couldn't do. As a past Lennar employee and construction Manager the quality is unacceptable.

WCI responded:
Hi Dale, thank you for sharing your feedback about your home, as well as the Construction and Customer Care you experienced. We are sorry to hear about the difficulties you described. Please send an email to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow up for you. – Lennar Customer ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Cut corners, did things too fast, no attention to detail.

  • Lindsay K.
  • Verified HomeBuyer
  • April 07, 2021
  • Tampa, FL

The customer care is a joke. Horrible communication.

WCI responded:
Hi Lindsay, thank you for sharing your experience. We apologize for the disappointment you outlined regarding the completion of your new home. Additionally, we are sorry to hear about the lack of communication provided to you by the Customer Care team. If you have any issues outstanding requiring follow-up, please contact us at corporatecustomercare@lennar.com. - Lennar Customer ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lack of attention to detail, poor workmanship, poor communication.

  • Glenn S.
  • Verified HomeBuyer
  • October 19, 2021
  • Wesley Chapel, FL

Since this was far from an entry level home we had much higher expectations for the finished product than the builder delivered. During the building process, numerous errors, deficiencies, and issues were identified by us and our independent home ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Selling speech is completed different than the reality

  • Eduardo K.
  • Verified HomeBuyer
  • November 04, 2020
  • Parkland, FL

During the selling process, we had been informed that we will able to ask for adjustments during the walkthrough. After 2 rounds of the walkthrough, they did not fix / attend our reasonable complains (also being sarcastic about some of the issues). ...

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

WCI - Thank God for the great neighbors and the water.

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Palmetto, FL

Thank God for the great neighbors and the water. The home is a Lennar home with WCI slapped on the name. We closed 6 months ago and still are having warranty work done from the poor construction. Construction manager is rude and not helpful. ...

WCI responded:
Thank you for sharing your feedback about your new home. We are sorry to hear that you have experienced difficulty in getting these items addressed. Please send an email to us at corporatecustomercare@lennar.com with the details about the outstanding items, so we can review and follow up for you. – Lennar Customer ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Unhappy

  • Mark F.
  • Verified HomeBuyer
  • July 30, 2019
  • Venice, FL

poor location on electric outlets and cable, no lights in main room cheap medicine cabinets, inferior pool construction shoddy workmanship.

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

WCI - Unsatisfied with much of the service provided.

  • Brian B.
  • Verified HomeBuyer
  • November 30, 2019
  • Naples, FL

Unsatisfied with much of the service provided. Many issues, (too many to mention) before and during move in. There were items still not addressed after living in the home now for 5 months. Not at all happy with appliances...having issues with all ...

Total Score 1


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Nerve racking

  • Reba S.
  • Verified HomeBuyer
  • July 09, 2019
  • Fort Myers, FL

The house was not finished when I had to close. Over 4 months later still waiting. Be sure you dont close until all the punch list is complete. Every house like mine was done differently. Plugs are placed randomly, water faucets on the outside ...

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

The horrible experience with the project manager

  • Dahiana C.
  • Verified HomeBuyer
  • January 12, 2022
  • Wesley Chapel, FL

Worst experience ever buying a house. "Zero" communication!!!!! don't care about buyers, only care about selling the home in any condition

Total Score 1


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Extremely poor Quality/Overpriced

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2020
  • Venice, FL

Building materials extremely poor quality: Sherwin Williams Paint: Final product isn't even of "primer" quality. All walls are not washable or scrubbable so they all need to be redone with high quality paint. Sherwin Williams paint stores said "Yeah ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

Will NEVER buy another Lennar home

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2020
  • Palmetto, FL

Quality very poor. Workmanship very, very poor. Have had many major issues since moving in. The only positive in our situation is the responsiveness by the Customer Care team in addressing issues. Michael has been great.

WCI responded:
Thank you for sharing your comments. We are sorry about the difficulties you described. We are happy that Michael has been able to assist you and we appreciate you mentioning his contribution to your experience. Please send us an email at corporatecustomercare@lennar.com with any details you'd like to share and we will review and follow-up for you. - Lennar Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Failure to deliver product as promised and failure to honor warranty requests..

  • Anonymous
  • Verified HomeBuyer
  • November 18, 2020
  • Venice, FL

Mass production builder with no interest in delivering product as specified and no interest in making corrections. Missing equipment, broken doors, etc. No response to service requests..

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor quality control

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2020
  • Palmetto, FL

Nice community, terrible builder, would not recommend at all. They refuse to stand behind their work. Every warranty claim is denied as cosmetic

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Horrible construction manager and 2 major leaks

  • Enrique D.
  • Verified HomeBuyer
  • June 29, 2021
  • Lutz, FL

On the day of closing the construction manager was very unprofessional and disrespectful. Decided to overlook this because I really wanted to move in into our new home. In less than one month the house had 2 major leaks that are still being ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Horrible

  • Anonymous
  • Verified HomeBuyer
  • April 20, 2021
  • Naples, FL

Came down to our new home to discover nothing was fixed as what needed to be done before move in. Worst workmanship ever. This is the 4 th new home we have moved into and there is always some problems to be fixed, but nothing like this, every single ...

WCI responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues you expressed regarding the completed workmanship in your new home. Please feel free to send us any additional details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Nope

  • Lisa A.
  • Verified HomeBuyer
  • March 31, 2020
  • Lutz, FL

The construction manager and VP of construction were the worst. There were issues they refused to fix. I literally had tears buying this home because I knew it was not a quality home. I felt I had no choice because the lease was up on my rental and ...

WCI responded:
Hi Lisa, thank you for your feedback. I am sorry about the difficulties you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items and we will review and follow-up for you. - Lennar Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Ranging from compliments to complaints, all 135 reviews about WCI are provided by verified homeowners that recently completed construction and moved into their new home.

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Ranging from compliments to complaints, all 135 reviews about WCI are provided by verified homeowners that recently completed construction and moved into their new home.