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WCI Reviews

What Homeowners Have to Say About WCI.

WCI has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of WCI 135 homeowner reviews to learn why they are the right team to build your new home.

WCI

has 3.2 out of 5 stars in All Areas

135 Reviews in All Areas

Ratings by Category

Overall 3.2

Quality 3

Trustworthiness 3

Value 3.4

Responsiveness 3.1

Customer Reviews

Average

  • Mario N.
  • Verified HomeBuyer
  • July 30, 2019
  • Fort Myers, FL

The bright light has been the warranty work. Suzanne does a good job. She is responsive and follows through

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

REVIEW RESPONSIVENESS

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Fort Myers, FL

SUZANNE GOT EVERYTHING TAKEN CARE WHEN ASKED IN A VERY TIMELY MANNER, WE HAVE HOWEVER ASKED FOR GAGAGE FLOOR TO BE REPAIRED THRU OUR JOB FOREMAN AND STILL HAS NOT BEEN COMPLETED, WILL NOW NOT RETURN TO THERE UNTIL SEPTEMBER 2019

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 4

POOR QUALITY

  • Anonymous
  • Verified HomeBuyer
  • December 31, 2021
  • Wesley Chapel, FL

VERY POOR QUALITY, POOR CUSTUMER SERVICE

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Many wrong items installed and inadequate installations

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2021
  • Fort Myers, FL

Few major items were wrong was installed , inadequate water drainage in some areas, some problems with materials and installation. Builder had quick response in repairing of most problems . Still awaiting for some other corrections to be made.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Craftsmanship was not what expected

  • Nicole T.
  • Verified HomeBuyer
  • August 10, 2021
  • Wesley Chapel, FL

Chiding WCI Lennar was a hard decision but once made we were very excited. Unfortunately the craftsmanship was not what we expected at this price point. There should be better trades selected to build these homes or a Quality control process . ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Very nice design concepts... Poor delivery of final product

  • Anonymous
  • Verified HomeBuyer
  • May 22, 2021
  • Palmetto, FL

The home design and concepts are awesome, but the subcontractors performance is not supervised properly, thus the workmanship and end product turns out to be average at best. Issues are not addressed during production in a timely manner and ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

My experience with the realtor that sold my house

  • Maria L.
  • Verified HomeBuyer
  • April 07, 2021
  • Wesley Chapel, FL

When I came to visit this neighborhood I really got excited .. absolutely beautiful.. but the realtor that sold my house was very negligent.. didn’t give the full disclosure.. I still have problems with that

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

WCI - Most concerns with the construction and state of the home were

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Tampa, FL

Most concerns with the construction and state of the home were addressed before closing, but excuses were given when we asked for other flaws to be repaired. Four months later we are seeing a lot of things needing repair (pavers in the driveway ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Merely a transaction

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2020
  • Wesley Chapel, FL

When purchasing a home through WCI, set your expectations to be treated as a transaction and not as a person. They will cut whatever corners necessary to ensure the product is done by the time they need to hit their quota numbers and then leave all ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

not happy with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Venice, FL

We dealt only with Lennar and were not very happy. While the overall house is solid (we hope), much of the workmanship was below standard. Very few options were given as to the quality of the products being used. The process Lennar uses seems to be ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Construction quality and responsiveness

  • Viral V.
  • Verified HomeBuyer
  • March 17, 2020
  • Wesley Chapel, FL

Their sales was exceptional Construction manager would hardly respond a lot of issues brought up during construction could have been dealt with while the construction is going on. Landscaping is below par Doesn't talk well about their workmanship

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Generally good quality but finishing touches are seriously lacking

  • William C.
  • Verified HomeBuyer
  • November 21, 2019
  • Fort Myers, FL

Haven't been able to have any issue fixed and it's been almost six months. Never available when we are there. I heard things may get fixed once they finish all the new construction.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Quality Issues

  • Brian W.
  • Verified HomeBuyer
  • October 02, 2019
  • Palmetto, FL

With new construction there are always going to be "issues" and that is why builders offer a warranty. No one expects to have roof leaks or water just coming through the windows but it happened. The response to these issues were good. When it ...

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Average

  • Rozales S.
  • Verified HomeBuyer
  • July 09, 2019
  • Wesley Chapel, FL

Poor communication during building process but improved after closing. Attention to detail was very lacking and organization was poor. Building process was slow and started very late which lead to builder rushing to finish home close to closing ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

SAD IN Palmetto

  • Melvin L.
  • Verified HomeBuyer
  • June 25, 2019
  • Palmetto, FL

Everything was great until we found numerous items that had poor workmanship.

WCI responded:
Hi Melvin, we are sorry to hear about the poor workmanship in your home. Please send a message to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer ...

Total Score 3


Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Very disappointed

  • Michelle P.
  • Verified HomeBuyer
  • March 17, 2020
  • Tampa, FL

We have not been able to use our master bathroom for 4 out of the 5 months since we've lived here. There are also concerns about the other 2 bathrooms. This is unacceptable as a new home owner.

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The fact that they do not honor their warranties. I have only lived in this house for 4 months and it has a leaky roof which has damaged my ceiling and other things. Our stove was not hooked up, No laundry sink installation. Not water hose for refrig.

  • Jennifer R.
  • Verified HomeBuyer
  • November 20, 2020
  • Lutz, FL

There is no way on planet earth that I could do that!, I have lived here 4 months and warranties and petitions for help go unanswered.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Workmanship

  • Gerard Joseph F.
  • Verified HomeBuyer
  • January 18, 2022
  • Palmetto, FL

The amount of mistakes by the workers either meant they didn’t know what they were doing or were rushing and didn’t care about mistakes. The contractor has tried his best to remedy the issues but is overwhelmed with all the new build errors. After ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

House Review

  • Marcos N.
  • Verified HomeBuyer
  • November 30, 2019
  • Wesley Chapel, FL

There was no quality control at all while building this house. Also, there is no attention to detail whatsoever while performing the final finishes on the house. The quality of products used especially the paint is of the lowest quality possible. ...

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Response is delayed for everything. Not a great experience.

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2022
  • Wesley Chapel, FL

I wish if team were more proactive in providing updates before , during and after construction. I need to follow up on everything.

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 3

Quality of workmanship

  • George K.
  • Verified HomeBuyer
  • April 02, 2020
  • Venice, FL

The quality of workmanship brought all the ratings down. While our contact person has been very responsive their are way too many building issues.

WCI responded:
Hi George, thank you for sharing your comments about your experience. We apologize for the issues you have faced. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer ...

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

WCI - Alina was excellent (realtor in the neighborhood).

  • Tod H.
  • Verified HomeBuyer
  • March 24, 2020
  • Ruskin, FL

Alina was excellent (realtor in the neighborhood). I have purchased several new homes from large builders like John Wieland (Atlanta) and David Weekly (Dallas). One point of separation that I think WCI could improve upon is the final walk through ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

poorly trained or bad attitude of many workers

  • John K.
  • Verified HomeBuyer
  • November 21, 2019
  • Venice, FL

missing water line to outside faucet and refrigerator, patio door doesn't secure properly, front door installed cock-eyed, etc.

WCI responded:
Hi John, thank you for sharing your feedback about your home. We are sorry to hear about the difficulties you described. Please send an email to us at corporatecustomercare@lennar.com with the details about the outstanding items, so we can review and follow up for you. – Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Mixed bag

  • Brian L.
  • Verified HomeBuyer
  • July 10, 2019
  • Fort Myers, FL

Great neighborhood. Building experience was not worth the problems. Two months late at least. The loan experience was not competitive with my other options but no choice. If I had to do it again I’d buy a resale.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

good people, bad quality

  • Robert M.
  • Verified HomeBuyer
  • March 17, 2020
  • Melbourne, FL

the people we dealt with were all very helpful, but the quality of workmanship in the house was sub-par, sloppy, and unacceptable. water heater burned out, water not turned on, front doorframe broken, tiles throughout house had to be replaced, ...

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Ranging from compliments to complaints, all 135 reviews about WCI are provided by verified homeowners that recently completed construction and moved into their new home.

Narrow Reviews by Area

Ranging from compliments to complaints, all 135 reviews about WCI are provided by verified homeowners that recently completed construction and moved into their new home.