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WCI Reviews in Naples, FL

What Naples Homeowners Have to Say About WCI.

Read all 12 verified reviews from homeowners that built a new home with WCI in the Naples area. Naples homeowners have rated WCI an average 2.8 stars for the quality of their new homes and their commitment to customer service. You can read all of WCI's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

WCI

has 2.8 out of 5 stars in Naples Area

12 Reviews in Naples Area

Ratings by Category

Overall 2.8

Quality 2.6

Trustworthiness 3

Value 3.4

Responsiveness 3.1

Customer Reviews

WCI - I am happy with the purchase overall and love all that is included

  • David S.
  • Verified HomeBuyer
  • November 21, 2019
  • Naples, FL

I am happy with the purchase overall and love all that is included in my home with the storm smart windows and extra choices for flooring and countertops compared to the NON WCI Lennar brand. Also really ove the smairt home features provided .

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Overall good experience

  • Bill P.
  • Verified HomeBuyer
  • December 08, 2020
  • Naples, FL

My sales representative Matt from Lennar/WCI was honest and very helpful throughout the purchasing process. He had my best interest at heart and not just Lennar’s. The warranty manager Robert has also been excellent to work with and consistently ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

WCI - Lennar was great to work with and we are pleased with our home.

  • James M. L.
  • Verified HomeBuyer
  • June 01, 2021
  • Naples, FL

Lennar was great to work with and we are pleased with our home.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Victoria Review

  • Rosemary C.
  • Verified HomeBuyer
  • March 31, 2020
  • Naples, FL

The sales person was awesome. The building manager was terrific. The customer care rep could be more quick to respond to ongoing issues post closing.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

many surprises

  • Lynn S.
  • Verified HomeBuyer
  • September 15, 2020
  • Naples, FL

Garage was not insulated. Kitchen cabinets had few roll out shelves. Flat paint used throughout home.

Total Score 3


Quality 4

Trustworthiness 3

Value 2

Responsiveness 4

WCI - You get what you pay for

  • Jacquelyn H.
  • Verified HomeBuyer
  • July 17, 2019
  • Naples, FL

You get what you pay for

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Disappointing home building process

  • Douglas E.
  • Verified HomeBuyer
  • March 25, 2020
  • Naples, FL

While encountering dozens of faults due to poor workmanship and being assured that everything would be taken care of after we close, we agreed. Wish we hadn’t. The quality of the appliances, fixtures, finishes, landscaping and sod might be ok for ...

WCI responded:
Hi Douglas, thank you for your feedback about the quality and workmanship in your new home. Please send us an email at corporatecustomercare@lennar.com with any details you'd like to share, and we will review and follow-up for you. - Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lennar only interested in $. They care less about quality and workmanship

  • Theodore B.
  • Verified HomeBuyer
  • June 25, 2019
  • Naples, FL

They use the cheapest contractors they can find. There is NO supervision during construction. I honestly believe they get their force at 7/11

WCI responded:
Hi Theodore, thank you for your comments. We are sorry for any difficulties you've experienced. If you have outstanding items you would like us to review, please send a message to us at corporatecustomercare@lennar.com and we will follow-up for you. – Lennar Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disappointed

  • Jeffrey B.
  • Verified HomeBuyer
  • March 24, 2020
  • Naples, FL

We were extremely disappointed with the quality of the cabinet installation. Every cabinet had numerous marks and rubs and several were significantly damaged during installation. Despite these issues being noted during our walk through nothing was ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Poor Quality

  • Dale M.
  • Verified HomeBuyer
  • October 19, 2019
  • Naples, FL

Construction didn't do there job and relied on Customer Service to complete work they couldn't do. As a past Lennar employee and construction Manager the quality is unacceptable.

WCI responded:
Hi Dale, thank you for sharing your feedback about your home, as well as the Construction and Customer Care you experienced. We are sorry to hear about the difficulties you described. Please send an email to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow up for you. – Lennar Customer ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

WCI - Unsatisfied with much of the service provided.

  • Brian B.
  • Verified HomeBuyer
  • November 30, 2019
  • Naples, FL

Unsatisfied with much of the service provided. Many issues, (too many to mention) before and during move in. There were items still not addressed after living in the home now for 5 months. Not at all happy with appliances...having issues with all ...

Total Score 1


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Horrible

  • Anonymous
  • Verified HomeBuyer
  • April 20, 2021
  • Naples, FL

Came down to our new home to discover nothing was fixed as what needed to be done before move in. Worst workmanship ever. This is the 4 th new home we have moved into and there is always some problems to be fixed, but nothing like this, every single ...

WCI responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues you expressed regarding the completed workmanship in your new home. Please feel free to send us any additional details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2