What Homeowners Have to Say About WCI in Melbourne

Read the 10 homeowner reviews of WCI's new homes in the Melbourne area. Melbourne homeowners rated WCI an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of WCI’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.4 out of 5 stars
in the Melbourne area

star-rating

10 Reviews - 3 Communities

5 ★(3)

4 ★(1)

3 ★(4)

2 ★(1)

1 ★(1)

Quality 3

Trustworthiness 3.1

Value 3.7

Responsiveness 3.6

star-rating WCI - Pleased with mostly everything.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Richard H.
  • Melbourne, FL
  • April 28, 2020

Pleased with mostly everything.

star-rating WCI - Good experience.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Cesar B.
  • Melbourne, FL
  • July 05, 2019

Good experience.

star-rating Great once we got in

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 5

  • Jeffrey P.
  • Melbourne, FL
  • June 18, 2019

An unexplained four month delay is inexcusable. No apology is just plain rude.

WCI responded:
Hi Jeffrey, thank you for your feedback. We are glad you're enjoying your new home, but sorry that you experienced a delay in closing. If there is anything we can do to assist at this time, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Bridgewater at Viera

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ramone S.
  • Melbourne, FL
  • March 25, 2020

These are not custom homes and the quality of the construction components and improvements and betterment’s are standard for mid-price housing units. The project managers are very responsive and do their best to work with you to get problems resolved. Almost all of the contractors have been very prompt and professional in the follow up work that need to be done. Given the pricing of the lots and units the quality is as expected. Issues: Too many changes in specifications from one phase to another. The information provided and the model representations available at the time when the decisions the buy are done were no longer offered when the next phase was built. This needs to be a much more transparent process and all information updated immediately in the sales office and on the websites. ... More

star-rating Happy

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Melbourne, FL
  • March 25, 2020

We are satisfied. Finishing quality of workmanship was poor. Paint on walls, caulking in shower, paint on floor tiling and patio surface were disappointing. These were all distractions from the purchase. Overall we are happy with home. When we note problems they have been prompt in attempts to correct issues. ... More

star-rating WCI - Have sales person to fully described color schemes, grout, location

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Thomas M.
  • Melbourne, FL
  • June 28, 2019

Have sales person to fully described color schemes, grout, location of light switches, and the inability to make changes prior to moving from one aspect of the build to the other. For instance, before my kitchen sink was installed, I wanted to replace the small 50/50 sinks for larger ones. I was told that they had to go by the blueprint and I could not make the change until I received the keys to my home. It cost me almost $2,000 to get the kitchen sink I needed before I could enjoy my kitchen. I had similiar issues with the shower in the master bath with enclosing the shower with doors. That project also cost me about $2,000. The changes should have be approved because these areas were not to make my move flawless. These two projects had my master bathroom and kitchen inoperable for four months before I could fully enjoy my $450K plus home. ... More

WCI responded:
Hi Thomas, thank you for sharing these comments about your experience with your home. We are sorry for the difficulties you described. Please feel free to send a message with any outstanding concerns to us at corporatecustomercare@lennar.com and we will review and follow-up. – Lennar Customer Care ... More

star-rating Disappointing response to work orders. Some are 3 mo. old and still not fixed.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Victor C.
  • Melbourne, FL
  • March 24, 2020

We were forced to leave our home in Dec due to water leaks and mold issues in the kitchen and dining room. Our home had to be treated for mold. We incurred expenses while living in motel for 6 days. Lennar said they would reimburse our expenses, but still haven't after 3 months. Very unprofessional and disgusting behavior. ... More

star-rating WCI needs to better understand their customer’s needs

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Melbourne, FL
  • June 29, 2019

We need help seeing things. Under cabinet lights should have been available. Smart home is a good idea, but requires too many apps at present, and some devices are poorly designed. The Ring doorbell requires a tiny screw to be removed in order to reset it and the special screw driver that should have been provided was not. Warranty dept hasn’t a clue how to address issues with smart home devices. The ac vents in the ceiling can’t be adjusted, so air flow blowing right on the bed can’t be minimized. Several circuit breakers have tripped, which shouldn’t happen in a new home. Water out of the faucet smells bad. Floor/cabinet/backsplash selection was good for the money. House looks nice. ... More

WCI responded:
Thank you for sharing your feedback with us. We are sorry for any inconvenience you have experienced. If you will send a message to us at corporatecustomercare@lennar.com with any outstanding items, we will be happy to follow-up for you. – Lennar Customer Care ... More

star-rating good people, bad quality

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Robert M.
  • Melbourne, FL
  • March 17, 2020

the people we dealt with were all very helpful, but the quality of workmanship in the house was sub-par, sloppy, and unacceptable. water heater burned out, water not turned on, front doorframe broken, tiles throughout house had to be replaced, doors & windows broken, main bedroom bath doors, sinks & lack of shower door all unacceptable, etc. ... More

star-rating Buyer Beware

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • John H.
  • Melbourne, FL
  • March 24, 2020

Sales staff told us several thing where included-never happened. Just to list a few-Electrical plugs in living room floor, blind package included, hallway arches, kitchen cabinets molding, pre wired for pendent lights. Delivery date 5 month off, causing us to rent elsewhere. Permits not issued correctly- delaying home, builder made changes after construction started never reported to County. Roof trusses left in the mud and rain for over 2 months- result mold and several damaged trussed installed. Told me they would clean with bleach- can not clean a porous material-wood with bleach. Must be scrubbed and treated. Spent hundreds of dollars to have test run to prove something they already knew. Only driven by money-little or no concern for the costumer or doing with right. ... More