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What Homeowners Have to Say About Shea Homes

Shea Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes’s 155 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

155 Reviews - 37 Communities

5 ★(106)

4 ★(27)

3 ★(14)

2 ★(7)

1 ★(1)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.3

star-rating Megan did a fantastic job

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ed P.
  • Queen Creek, AZ
  • November 22, 2020

We are very pleased with the design and layout of our new home. The overall quality is very good. This is the second Shea home we have owned and would recommend them to anyone

star-rating Responsive!!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Monica M.
  • Queen Creek, AZ
  • November 04, 2020

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

star-rating Attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Bill H.
  • Queen Creek, AZ
  • September 30, 2020

Overall I believe Shea builds a very good home. But my opinion There were too many issues incomplete from our walk thru. the exterior painting of the house, the service garage door, our kitchen counter top stained, too many wrong color paint on patch ups, cabinets with scratches marks that are very visible, crack in bathroom sink. I expected more of the walk thru items completed. ... More

star-rating Shea Homes - Repairs are still pending, I had to send emails again

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 2

  • Seung P.
  • Chula Vista, CA
  • January 12, 2021

Repairs are still pending, I had to send emails again

star-rating Appearance

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Deborah N.
  • Mesa, AZ
  • April 02, 2021

The bill took a really long time. Some areas of workmanship are real poor. Response to issues is poor.

Shea Homes responded:
We apologize that you are experience delays on some of the items with your home. Our customer service team will continue to be in contact with you until the issues are resolved. Thank you. shea ... More

star-rating Shea Homes - Our sales person has been great, even throughout the pandemic/hurricanes/snow

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Angel G.
  • Manvel, TX
  • February 17, 2021

Our sales person has been great, even throughout the pandemic/hurricanes/snow storms, she has stayed in touch with us. Throughout the build on the other hand there were several issues that were addressed but had they been done when first notified issues would have gone smoother. There is still items that have not been resolved since the walk through. Electrical items and lighting that was selected from the beginning, were forgotten and had to be installed later with more cut outs done to drywall. Other issues like; •Sprinklers system had a leak. •Double garage door is having issues. •Doors to backyard, handles are coming off. •Have found several areas where grout is missing in tiles. •The seal around main bathroom tub has cracks all around. ... More

star-rating Responsiveness

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jason J.
  • Gilbert, AZ
  • November 07, 2020

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

star-rating Really responsive and quality options.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Scott N.
  • Aurora, CO
  • January 13, 2021

Had good experience with sales staff. Construction is really good quality. Stuck to timelines and kept me informed. Everyone was available for questions and answered them timely.

star-rating Shea Homes - Shea started off with a good online tool to monitor progress

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matthew R.
  • Gilbert, AZ
  • November 05, 2020

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

star-rating Great customer service!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Steve F.
  • Queen Creek, AZ
  • March 17, 2021

Our Sales Person and Field/Site Manager were willing to do whatever it took to make us happy. Above and beyond what might be expected.

star-rating Shea Homes - Good build quality, but not great.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Vu H.
  • Garden Grove, CA
  • November 26, 2020

Good build quality, but not great. Sales process was simple and streamlined. Overall a good experience except for HOA CC&Rs - overkill for 70 home tract.

star-rating The value for money that I got from Shea was Amazing

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anirban G.
  • Mountain House, CA
  • November 11, 2020

As a first time I was apprehensive of how it will be, but the Shea team helped me step by step throughout the home buying process. Most importantly since I was one of the first 3 buyers in this community we got a really good value for money.

star-rating Builder - Great! 3rd Parties - Needs work

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert M.
  • Queen Creek, AZ
  • November 11, 2020

Working with Shea has been a very positive experience. I have nothing but great things to say about them. My one negative has been the third party landscaper chosen which is Gothic Landscape. If I had known how unresponsive and unreliable they are, I would have waited to do my full landscaping with another vendor after closing. ... More

star-rating Good experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Mountain House, CA
  • February 24, 2021

Overall good experience however experienced quality issues with the cabinets

Shea Homes responded:
Thank you for your feedback. If you are still experiencing issues with your cabinets, please reach out to our customer service team at customerservice@sheahomes.com. Thank you. shea ... More

star-rating Experience was pretty easy.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kevin C.
  • Tracy, CA
  • November 12, 2020

Overall the experience was easy and fairly quick.

star-rating They did good quality work and completed the house when they said they would

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Laura A.
  • Parker, CO
  • February 17, 2021

This was our first experience dealing with a large builder and we were pleasantly surprised. They were very responsive to our questions and concerns and they got the home done on time - even in the middle of a pandemic.

star-rating Team is courteous and responsive

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Christie S.
  • Gilbert, AZ
  • January 12, 2021

I will buy again w shea

star-rating Timeline

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Maryann P.
  • Mountain House, CA
  • December 22, 2020

The builder was on time even with the pandemic. The time was followed. The downside is when we asked about the backyard to the Sales team how large it would be, the answer they said, it would be similar to the model homes. That wasn't the case. It was smaller. As a buyer, we would expect the same exact thing from the model home. Also, solar system comes with the house, but it's taking forever to get the activation done. ... More

star-rating Shea Homes - Buying a house from Shea Homes has been nothing but an amazing

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Wendy L.
  • Commerce City, CO
  • December 08, 2020

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

star-rating What a home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Kyle B.
  • Peoria, AZ
  • November 16, 2020

Kudos to shea for coming up with a new, innovative, out of the box floorplan. Our single level flourish model is beautiful and we love it! Only wish that the design center had more samples of their finishes. Some of the samples did not show the variations in the material (which is normal), but not to the extent we encountered. Although it was a little misleading, we made it work, and after 90 days we're still in love! ... More

star-rating I love Shea homes

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Gilbert, AZ
  • September 29, 2020

I love the design and value of Shea homes, over all I would say they are a better than average builder. Depends on which customer service representative that being assigned, responsiveness is from bad to excellent. I had good and bad experiences with them. ... More

Shea Homes responded:
Thank you for your feedback. We apologize you've had some issues with customer service. Please reach out to us at customerservice@sheahomes.com so we can address your concerns. shea ... More

star-rating Happy with my Shea Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Andrew C.
  • Gilbert, AZ
  • September 15, 2020

Shea produced a solid home and have been responsive to issues.

star-rating Solstice-Stargaze

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Randy P.
  • Littleton, CO
  • February 23, 2021

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process. ... More

star-rating Shea Homes - Overall, better than our last builder.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jeffrey H.
  • Mesa, AZ
  • January 12, 2021

Overall, better than our last builder.

star-rating Shea Homes - New home met our expectations.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Phillip D.
  • Irvine, CA
  • January 12, 2021

New home met our expectations. A few minor issues; however, response to service requests have been slow or ignored altogether. Leaves a sour note on an otherwise good experience.