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Shea Homes - Trilogy

star-rating (162 reviews in all areas)

What Homeowners Have to Say About Shea Homes - Trilogy in Charlotte

Read the 14 homeowner reviews of Shea Homes - Trilogy's new homes in the Charlotte area. Charlotte homeowners rated Shea Homes - Trilogy an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes - Trilogy’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.4 out of 5 stars
in the Charlotte area

star-rating

14 Reviews - 1 Community

5 ★(7)

4 ★(5)

3 ★(2)

2 ★(0)

1 ★(0)

Quality 4.5

Trustworthiness 4.8

Value 3.9

Responsiveness 4.5

star-rating Love our new home and location

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tom M.
  • Denver, NC
  • March 09, 2021

House was delivered on time as stated several months prior. We were sent pictures and updates of the progress. Had virtual meetings with design teams and two on-site walkthroughs, as we lived hundreds of miles away at the time. There were a couple of issues when we moved in, but Shea took care of them right away. We love our new home and the location. ... More

star-rating Quality

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mary A.
  • Denver, NC
  • March 02, 2021

The quality. Also, standard items such as 5” baseboards and other builders has that as an upgrade. The Twin Mills Club was the real sell for us as it is a place we will use a lot. From the pools, amphitheater, restaurant, demonstration kitchen, etc. love love love it. And the Freedom Boat Club is the icing on the cake. ... More

star-rating Closed on time

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bill C.
  • Denver, NC
  • February 04, 2021

There is a lot of modular design in the frame of the house so the walls are straight and true. The result is better fitting doors and windows and tighter house. Quality of the finishing details was excellent.

star-rating Shea Homes - Trilogy - Everyone was very courteous and respectful.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jerry R.
  • Denver, NC
  • December 15, 2020

Everyone was very courteous and respectful.

star-rating Shea Homes - Trilogy - Good, well constructed home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Alan B.
  • Denver, NC
  • December 08, 2020

Good, well constructed home. Great facilities (fitness center, boating, tennis etc. Lot's of stuff to do.

star-rating Shea Homes - Trilogy - Overall excellent experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Michael O.
  • Denver, NC
  • March 02, 2021

Overall excellent experience. Our site manager (Billy) was outstanding in communication and keeping us informed on progress. Very pleased with workmanship. Our only complaints related to the planning process with regard to finishes. We would have preferred more customization capability, rather than being limited to “packages” of upgrades. And dealing with the various “designers”, who at the end of the day were really little more than administrative staff, was extremely cumbersome and at times frustrating. And indeed, at the end of the day there were a good number of upgrades that we ordered which never made it to the building team’s specifications, causing a lot of extra work on our part doing these separately after closing. But all in all we would still call it a positive experience and Shea generally appears to be a very well organized and honest company providing a high quality product and experience. ... More

star-rating Sales person and building supervisor were great to work with

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Donald C.
  • Denver, NC
  • February 17, 2021

Easy to work with and simple process.

star-rating Karina was fantastic....she provided exemptlary support and service.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Noel C.
  • Denver, NC
  • April 21, 2021

Overall we were very satisfied, the experience was better than expected.

star-rating the passionate, knowledgeable people in all the different phases and the quality of the build

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Peter D.
  • Denver, NC
  • March 10, 2021

They care about the build and entire process

star-rating Shea Homes - Trilogy - Good quality and good responsiveness

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Rosemary D.
  • Denver, NC
  • February 16, 2021

Good quality and good responsiveness

star-rating We are really happy here

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Carrie P.
  • Denver, NC
  • September 15, 2020

We can’t say enough about Karina and how much she helped us. That being said, I wish we had any time with the landscape folks. We didn’t. Sure, at the beginning they were there but it would have been nice to have more discussions with them along the way. We bought a 600$ maple tree for the backyard that comes with no guarantees. Lowe’s and Home Depot guarantees their plants for a year. Not happy about that. We are treating that tree better then our first born son. Shea homes has been very good to us and we are thankful for that. We are somewhat concerned about having another pool or club seeing all the new building going on. I don’t think the existing pool and club can accommodate all the new homes. ... More

star-rating Exceptional sales support from Sonja and build support from Connor

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Thomas C.
  • Denver, NC
  • November 03, 2020

Enjoy the community very much

star-rating Shea Homes - Trilogy - I had a great field manager who took care of issues promptly.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Joyce K.
  • Denver, NC
  • October 09, 2020

I had a great field manager who took care of issues promptly.

star-rating Inferior appliances and cabinets badly hung and poorly finished!

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 1

  • Adrienne C.
  • Denver, NC
  • November 05, 2020

I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house! ... More