Pulte Homes

star-rating (2428 reviews in all areas)

What Homeowners Have to Say About Pulte Homes

Pulte Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes’s 2428 homeowner reviews to learn why they are the right team to build your new home.

4 out of 5 stars
in all areas

star-rating

2428 Reviews - 473 Communities

5 ★(1194)

4 ★(523)

3 ★(346)

2 ★(196)

1 ★(169)

Quality 3.9

Trustworthiness 4.1

Value 4

Responsiveness 4

star-rating No Accountability

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Dan K.
  • Bothell, WA
  • June 12, 2019

Fair construction overall but they don’t want to hear about or address issues until you sign on the dotted-line. Received no response on repair request until issues were escalated to management. My impression on Pulte has lowered signifIcantly.

Pulte Homes responded:
We're sorry to hear that you had this experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah ... More

star-rating Some good experiences, and some very frustrating experiences

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Whitestown, IN
  • June 04, 2019

We didn't get truthful information about the number of basements in the addition from the sales person and that is why I am giving a 1 star review on trustworthiness. I feel like this is basically a good home, but we can't get some of the last detail work completed which is why I am giving a 1 star review on responsiveness. I'm also frustrated because it's early June and one of the few sunny days we've had since we closed in April, but there are no landscapers working in the addition. At this rate it's going to be fall before we get sod and landscape. ... More

Pulte Homes responded:
Thank you for bringing this to our attention. We're sorry you've had some frustrating experiences and we'd like to learn more so we can help. Please email us at socialcare@pultegroup.com for assistance. --Sarah ... More

star-rating Don't buy from Pulte

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Dale W.
  • Buckeye, AZ
  • June 01, 2019

Be very careful of doing a contingency with this company. They will start building the home prior to the contingency expiration. Get things in writing from your sales rep so that you have proof of what they tell you. Upgraded cabinets to a level 3 and they were not installed correctly. Placed hands on stair railing end piece, with some weight behind me and it broke (inside is pressed board). Paint used on walls is poor quality (1 wipe with a washcloth and it comes right off). The only highlight to our home was our Project Manager Mike was friendly and is working hard to help fix our problems. We are currently setting up our new home with 2 holes in the wall a broken pendant light and several spots that still need fixed. Main regret is we wish we would have went with a different builder. If you decide to use Pulte as your builder take the time to meet and ask questions to the other residents in the development regarding their experiences (most of our neighbors our unhappy with the quality of the homes) if we had talked to any of them beforehand we would not have purchased a home through Pulte. Also, be careful of picking out your lots... ask detailed questions about will it look the same when my house is built on it... Lot was flat when we picked it out... they created a berm in our backyard that took away about 6' x 68' foot of our yard and now we have to pay and add'l 10,000 dollars for a retaining wall. Overall I would not purchase another home from this builder. ... More

Pulte Homes responded:
Thank you for taking the time to leave feedback. We're disappointed that you haven't had a good experience with us and we have shared your comments with local leadership. If you'd like to speak with us about this, please email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Good design + cheap labor = mediocre

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Jean P.
  • South Lyon, MI
  • May 28, 2019

Pulte does a poor job inspecting the quality of their installations. They prioritize speed and will accept risk if it results in a short cut. We had many issues with our kitchen and it was on us to find and report them. This put a lot of stress on us. We did not find all of them and are now stuck with some damaged cabinets. ... More

Pulte Homes responded:
We're disappointed to hear that you encountered issues with your new home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Eugenio D.
  • Kennesaw, GA
  • May 01, 2019

Will never have Pulte build me a house again

Pulte Homes responded:
We hate to hear you're disappointed and we'd like to learn more about your experience. Please don't hesitate to email us at socialcare@pultegroup.com. --Sarah

star-rating Pulte homes need a lot of work

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Wendy F.
  • Milpitas, CA
  • June 10, 2020

We moved into a Pulte new build condo and have so many issues and service is extremely slow (moved in durind COVID 19 SIP order). It took over a month and 4 appointments to get AC repaired. It works now but is incredibly loud. Decided to add ceiling fans so we don't have to live with the loud noise and found out none of the ceiling junction boxes were installed correctly so can't install anything until they are fixed. Master tub had lots of pitting leading to rust spots and now the tub takes over an hour to drain so we are showering in several inches of water. Garage door would stall while closing which was fixed but the noises have returned and anticipate it needed to be fixed again. Unless they see it as urgent, they don't respond quickly. If you are sensitive to noise, consider Pulte carefully as they are not sound insulated. From the bedroom, I can hear the dishwasher, AC, water heater, and booster fan in addition to noises from neighbors and all exterior doors. Pulte was a disappointing purchase. ... More

Pulte Homes responded:
We are so sorry that your experience has been frustrating and left you disappointed in your choice to build with us. We would like to discuss this feedback with you so we can make sure leadership is aware and can address it accordingly. If you could please email customersupport@pultegroup.com we would greatly appreciate it. ^Abby ... More

star-rating Difficult experience, unfinished details

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 2

  • Debbie C.
  • Santa Fe, NM
  • May 28, 2020

List of punchlist items that were to be completed between the final walkthrough and closing were not completed and remain incomplete three months later. Inconsistent communication with agent and construction manager. Last minute delays and confusion was common. Good service from title company. Numerous warranty items need attention but cannot be submitted as you are only allowed one opportunity to request warranty work on construction items. ... More

Pulte Homes responded:
We hate hearing that you have a list of unresolved concerns. We would like to assist you in getting these issues resolved and would appreciate if you could email customersupport@pultegroup.com with some additional information so we can be in touch. Thank you. ^Abby ... More

star-rating Pulte homes I wouldn’t buy another one

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 2

  • John A.
  • Novi, MI
  • April 24, 2020

I have found lots of things wrong since moving in that they did that are just poor workmanship. Floors had cut outs for outlets for the electric recliners I had, the edges of the floorings around the outlets had big chips in it. When I noted that during the walk through all they did was take a black marker, flies are grey and color the chips in. All that needed to happen was the flooring need to be taped when they cut the flooring for the outlets, this is flooring 101. The paint is so cheap that when I used a magic eraser to remove a mark it wipes the pint down to the wall board. Grout was poorly lauded and c on omg up on the tiles. The field in bathroom have no caulking at the edges and corners. Just very poor workmanship. They also had very poor options and my place appraised 4K less then they were charging me and they made no attempt to even try to adjust the price. I would never buy another Pulte home. I am still waiting for them to replace a cabinet door that was poorly installed. ... More

Pulte Homes responded:
We are disappointed to hear that the quality of your new home is not up to our normal standards. We would like to work with you to make things right and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby ... More

star-rating Below Average

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Gregory O.
  • Plainfield, IN
  • April 09, 2020

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

Pulte Homes responded:
We are glad to hear you had a positive build experience but are so sorry that you have concerns yet to be addressed. We would like to discuss this situation and make sure leadership is aware. If you could please email customersupport@pultegroup.com so we can assist we would greatly appreciate it. ^Abby ... More

star-rating Poor

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Anthony M.
  • Florence, AZ
  • April 08, 2020

The home looks beautiful but feel like it was rushed. I have plenty of issues that still aren’t fixed my shower is leaking out water and paint needs to be fixed inside and out. My ceiling in my garage needs to be fixed as well. I feel like my house was rushed and now I have all these problems. And the communication throughout my building process with my site manager was pretty much non-existent. He never let me know what was going on with my home I always had to find out myself on what was going on. So my over all experience with building my home with Pulte is not great. I love my home and think it looks nice but I have all these problems and none of them got fixed and now I have to wait and see if they are ever gonna get fixed. If someone would ask me about Pulte right now with what I’m dealing with right now I would not recommend Pulte to anyone giving my experience right now. ... More

Pulte Homes responded:
We are pleased to hear that you are happy with the appearance of your home but are concerned about the experience you outlined. We would like to learn more so that we can work with you to address these concerns. If you could send some additional information to customersupport@pultegroup.com we would greatly appreciate it. ^Abby ... More

star-rating Finish work is very tough.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Las Vegas, NV
  • March 25, 2020

Also I was told by the super intendent he is going to fix that they did not finish so I signed complete home doc but still they did not finish even I already move on.

Pulte Homes responded:
We are disappointed to hear that you have concerns with your home that have yet to be addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. ^Abby ... More

star-rating Would not buy another Pulte home

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Carmel, IN
  • February 11, 2020

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home. ... More

Pulte Homes responded:
We are sorry to hear that our follow-up has not been satisfactory and that you have outstanding issues. We would like to work with you to make sure these issues are resolved and would appreciate if you could email socialcare@pultegroup.com with some additional information so we can be in touch. Thank you. ^Abby ... More

star-rating Lots of issues

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 1

  • Mohammed I.
  • Lake Stevens, WA
  • February 11, 2020

We were promised that the house will be ready on the 19th Dec. I took all week vacation. At 1pm i got a call that i wont get the keys that day. 2 hrs before i was supposed to move in. During the inspection we found so many defects and the house wasnt even ready. We are still having issues with so many stuff. Loud noise when the furnace stops running. We asked John (Manager) and his respond was, it is normal. Jason (QA Manager) is very helpful and trying to find the problem. There workmanship is very poor. ... More

Pulte Homes responded:
We are disappointed to hear that you aren't satisfied with the workmanship of your new home. We would like to discuss your situation further and work with you to resolve your concerns. To do so, please email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you. ^Abby ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Paige S.
  • Canton, GA
  • February 11, 2020

Several things that were “fixed”’prior to closing were done so poorly that they look horrible and are “just cosmetic” and will not be repaired per the warranty. It’s sad to see how very little pride was taken by the builders and the trades when building our home. No one seemed to care about paint drips, adhesive left on cabinets, shoe molding not matching up, caulking missing, mismatched paint, etc. I was pressured into leaving a “good review” for our builder because “that’s how I keep food on the table for my family” but there are many issues we have found that should have never been allowed to happen with an attentive builder. ... More

Pulte Homes responded:
We are so sorry that you feel your home was not built with integrity and we are concerned to hear that you felt pressured regarding this review. We would like to discuss this feedback with you further and would appreciate if you could email customersupport@pultegroup.com with some more information so we can be in touch. Thank you for bringing this to our attention. ^Abby ... More

star-rating Marginal

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Daniel M.
  • Tucson, AZ
  • January 29, 2020

Unresolved issues post possession very disappointing

Pulte Homes responded:
We are sorry to hear that your experience left you feeling disappointed in us and your new home. We would be happy to assist in addressing your concerns. In order for us to do so, please email socialcare@pultegroup.com with some additional information along with your contact information and our team will be in touch. ^Abby ... More

star-rating Wouldn't buy Pulte again.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Kristi C.
  • Oakland, FL
  • January 17, 2020

This purchase has been a very disappointing experience. I owned Pulte before and that's why I had some comfort purchasing another Pulte home. However, that won't happen again. My very first impression was when I walked into my master bathroom on my first day as an owner...there was urine on my toilet seat. Unbelievable. Additionally, I have come to find that the quality of worksmanship is just not up to measure commensurate with the price paid. These homes are thrown up just as quickly as possible and the substandard workmanship shows. I have contacted both the site manager and the warranty manager with a myriad of issues and not one has been addressed to this day (two months after move-in). Better builders for the price! ... More

Pulte Homes responded:
We are incredibly disheartened to hear that you have had a negative experience and are left with unaddressed concerns. We would like to learn more about this situation and work with you to make things right. If you could please email socialcare@pultegroup.com we would greatly appreciate it. ^Abby ... More

star-rating I would never buy another Pulte Home

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Brian H.
  • Santa Fe, NM
  • January 15, 2020

The issues started from almost the day we signed our contract and now 8 weeks since closing they still haven't fixed all the problems. I could go on and on but it's just not worth my time.

Pulte Homes responded:
We are disappointed to hear that you had a frustrating home building experience and were left with many concerns regarding your new home. We would like to learn more about this situation and work to make things right. We would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby ... More

star-rating major disappointment

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Duane L.
  • Santa Fe, NM
  • January 14, 2020

Bring your own Realtor, put all communications in writing during the building process and DO NOT CLOSE until all work is completed to your satisfaction. Even as disappointing as the Pulte experience was, Dan (the last minute appointed Supervisor) worked his tail off to full fill HIS idea of a quality experience. Thanks Dan! ... More

Pulte Homes responded:
We are happy to hear that Dan made your experience so pleasant in the end but we are disappointed to hear that your overall experience was disappointing. If there is any additional feedback you would like to provide or if we can help with anything please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby ... More

star-rating After the purchase, service is terrible

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Warren M.
  • Henderson, NV
  • December 14, 2019

The sales force is wonderful. In general, the home is beautiful. However, after moving in, we saw many, many small issues and a couple not so small. The most important one's are tile poorly installed in the foyer and edges on the corners of the kitchen island that were not finished off and are very, sharp posing a cutting hazard as you walk by. Repeated requests for assistance go unanswered by the Pulte Warranty office. ... More

Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to socialcare@pultegroup.com with your address and contact info so we can assist. ^Abby ... More

star-rating Horrible Experience to this point

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • James S.
  • Louisville, KY
  • December 11, 2019

Work not completed. Items not correct. They are working on some

Pulte Homes responded:
We are disappointed to hear that you are having trouble getting issues completed. If we can help move anything along please feel free to email socialcare@pultegroup.com and a team member will be in touch. ^Abby ... More

star-rating Cheap quality homes with expensive price tag

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Lake Mary, FL
  • December 04, 2019

Poor Quality of workmanship & materials with expensive price tag.

Pulte Homes responded:
We are disappointed to hear that you aren't happy with the quality of your new home. If there are any concerns we can help address we are always listening at socialcare@pultegroup.com and would be happy to help. ^Abby ... More

star-rating Poor Responsiveness after 1st Month.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Thomas C.
  • Tucson, AZ
  • November 29, 2019

Little and sometimes no response from the building manager after the first month. No adequate heat during the cold season and cooling issues. Am told the air conditioners may be too small to cool home and not set properly to address zones. Mostly no response to texts message or calls. We were one of the last people to purchase a home at Tangerine Ridge and we feel that we have been treated poorly as the building contractors have left the neighborhood. The only truly positive experience we have had was our sales manager Charmaine. She deserves a raise and the rest deserve to pay that raise. ... More

Pulte Homes responded:
We are so disappointed to hear that you haven't had timely responses to your concerns but thank you for taking the time to leave a review so we are aware. We would like to assist and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ^Abby ... More

star-rating Poor workmanship and terrible oversight

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Melvin R.
  • Woodridge, IL
  • November 20, 2019

Home was purchased and I was assured that a Pulte person was in charge of making sure subcontractors did things right. Many items were caught on final walk through and it’s now two months later and still waiting for cabinets to be painted where there was clearly poor workmanship. Several other items took forever to address and was very obvious the painters and trades cared little as to the work they put in. At a price point way over 400000 you would think you could expect better. I would advise NOT to close until all is corrected. Two month and still waiting for painter on cabinets. Pulte failed to have their own walk through to catch everything and seems were hoping that buyer would miss most issues. This has NOT been a good experience. ... More

Pulte Homes responded:
We are so sorry to hear that you have had a negative experience and that you aren't happy with the quality of your new home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so we can be in touch. Thank you for taking the time to leave a review. ^Abby ... More

star-rating Bad jobs, less but very expensive upgrade options

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Sandip R.
  • Lutz, FL
  • November 10, 2019

Pulte hires bad contractors who do bad jobs. They don't follow Field Manager's instructions. Field Managers are overloaded and they don't have enough bandwidth to monitor quality of work. Pulte's internal quality team does pathetic job and that's why they certify home with so many issues which homeowner need to point out. Before closing I had marked several items but those were not fixed so I accepted several flaws as it is, just to ensure no further delays in moving-in. ... More

Pulte Homes responded:
This is disappointing to hear and we definitely want to assist if we can. Please email socialcare@pultegroup.com so our team can be in touch. ^Abby

star-rating Not great

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 2

  • Brian B.
  • Delaware, OH
  • November 06, 2019

Cheap materials and poor craftsmanship for money paid

Pulte Homes responded:
We are disappointed to hear that you aren't happy with the quality of your home as that is not what we strive for. If we can help with any concerns or if you would like to discuss issues further, please email socialcare@pultegroup.com and our team will be in touch. ^Abby ... More