Pulte Homes

star-rating (2283 reviews in all areas)

What Homeowners Have to Say About Pulte Homes

Pulte Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.1 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes’s 2283 homeowner reviews to learn why they are the right team to build your new home.

4.1 out of 5 stars
in all areas

star-rating

2283 Reviews - 474 Communities

5 ★(1142)

4 ★(490)

3 ★(323)

2 ★(181)

1 ★(147)

Quality 4

Trustworthiness 4.1

Value 4.1

Responsiveness 4

star-rating Pulte Homes - Jodi at the sales center knowledge of layout and options were

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Paul G.
  • Victoria, MN
  • May 26, 2020

Jodi at the sales center knowledge of layout and options were lacking severely. Blaine the project manager was great and extremely easy to work with. Happy with the house just realizing lack of attention to detail in finished project.

star-rating Not trustworthy

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Albuquerque, NM
  • March 25, 2020

They tell you things have been ordered, but they haven’t. They insist that work was done because they believe the contractors over the homeowners—the ones who see the problems every day and know nothing has been done.

star-rating Poor Customer satisfection

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Vaibhav G.
  • Hopkinton, MA
  • March 25, 2020

We chose the best in line kitchen to get better look. The sample showed to us was very different than the actual material installed. They seem ugly to us and we are very unhappy. We raised the concern to sales office and they said team will not be able to help us. Sales office should have the true representation of sample that is planned to be installed. Kitchen is most important to us and we really need Pulte's help to resolve issue ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Woodcliff Lake, NJ
  • February 24, 2020

Horrific finishes and poor communication. Was told to trust the process and left with the job incomplete.

star-rating Pulte Hawthorn

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Sai N.
  • Aurora, OH
  • January 07, 2020

Quality of workmanship is not what I would expect for a half million dollar home. Most of the work seems to be subcontracted out. Their response to issues have been extremely slow.

star-rating Unacceptable

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Abel A.
  • Buda, TX
  • December 18, 2019

It was a rush on closing on our house never had a chance to address all house issues Exhaust vent above microwave still leaks leaving a greasy residue. Disappointed

star-rating Unresponsive after closing

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Cynthia S.
  • Westfield, IN
  • December 11, 2019

6 weeks after closing we still have outstanding items from Weather list. Our Field Manager keeps promising to resolve but then never does.

star-rating Pulte Homes - Field manager was great but after closing, several requests for

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Saint Augustine, FL
  • December 09, 2019

Field manager was great but after closing, several requests for repairs went 100% unanswered, which we have never experienced from other developers before. Very disappointed. Until now, we still have not received a call or email regarding requests. So poor. ... More

star-rating 30 day checklist & Landscaping

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Tucson, AZ
  • December 05, 2019

I submitted my 30 day checklist on Nov 15th and have not heard back from anyone (Dec 5) on when the issues I reported will be resolved. I contacted CAC@pulte.com on Nov 29th and they said someone would contact me? Haven't heard from anyone. (Dec 5) There has also been a lot of problem with landscaping collapsing on this block over the past 2 weeks and it has to do with Packing that wasn't properly done when pipes were laid to the sides of houses. There is confusion on who is responsible (Arizona pipe or Desert Valley) and what the reporting process is, there isn't one? you contact Pulte Reps and no one responds. You call Desert Valley Landscaping and they are too busy or don't want to spend anytime resolving the issues. They send someone out and they put rock on it to cover problem so you can't see it. Not happy ... More

star-rating Seems great on the surface, but the more you dig, the cheaper and shoddier of a job they did.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Kenneth H.
  • South Lyon, MI
  • November 13, 2019

Pulte seems great on the surface, but the more 3rd party inspections we had and the longer we live in the house its very clear how bad of a job they did and covered parts up so you wouldn't notice. We had shelves falling over after 2 months of use, our garage drains towards the house, not out the garage door, doors hung wrong, tack strips poking through the carpet to the point they were drawing blood if stepped on, with no one offering to properly fix anything and just add more band aids over top. Some of my issues I pointed out during the buying process, was promised it would be fixed, promised it did get fixed then later I find out that none of that was true and its the exact same as it was before. All they care about now is money, not quality, or making good homes. Most of the contractors don't show any pride in their work, and its clear that instead of getting a slightly better contractor, Pulte just hopes you don't notice. Some things are done beautifully though, for example our tile work was done suburb. I hope in the next few years I can fix all the issues they have left me and have the home that I paid for. ... More

star-rating Dissapointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Emil C.
  • Florence, AZ
  • November 12, 2019

I feel this House was rushed to be built and closed on for financial gains. Numerous craftmanship and material issues, most that were addressed at walk through, have not been resolved. It is now two months past closing and we're still waiting for simple things to be repaired and or replaced. This was my first time purchasing a new home, and it has been far from a pleasant experience for me or my family. ... More

star-rating Not fully pleased

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Sharon T.
  • Dumfries, DC
  • October 18, 2019

The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance. ... More

Pulte Homes responded:
We are disappointed to hear that you have unresolved concerns with your new home. We would greatly appreciate if you could email socialcare@pultegroup.com with some more detail so our team can assist. ^Abby ... More

star-rating Slow responsive with issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • David P.
  • Canton, MI
  • October 05, 2019

Overall we like the lay out and lot of the house. Craftsmanship of drywall, paint and ceiling is poor. Responsiveness is poor after closing. Lots of promises but slow response, if any, with follow through.

Pulte Homes responded:
Thank you for sharing your experience David. We are sorry to hear that you aren't happy with your home. For unresolved issues, please email socialcare@pultegroup.com and our team will be in contact. ^Abby ... More

star-rating Pulte Homes - Garnit broken and they lied its part of granite

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Phoenix, AZ
  • September 18, 2019

Garnit broken and they lied its part of granite

star-rating Mixed feedback

Quality star-rating 1

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 2

  • Chetan S.
  • Delaware, OH
  • September 16, 2019

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home. ... More

star-rating review

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Surprise, AZ
  • September 04, 2019

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls. ... More

star-rating Virtually no communication after closing.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Brandon M.
  • Canton, MI
  • August 15, 2019

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More

Pulte Homes responded:
We're apologize that our communication hasn't been satisfactory and that the issues with your home haven't been addressed in a timely manner. We'd like to learn more about these concerns so we can assist. Please reach out to us at socialcare@pultegroup.com. --Sarah ... More

star-rating PULTE HOMES WILL NOT TAKE RESPONSIBILITY FOR CONSTRUCTION OF THEIR HOMES

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Phoenix, AZ
  • August 14, 2019

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

Pulte Homes responded:
Thank you for bringing this to our attention. We'd like to look into the issues you're experiencing. Could you please send us an email at socialcare@pultegroup.com with your name, address and contact information, and a brief note about the issues so we can help? --Sarah ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Delio L.
  • Hutto, TX
  • June 16, 2019

Terrible workmanship throughout the house. Undone caulking and painting. The garage walls dont match because the field was too lazy or cheap to have the subs redo one side after they cut it about two inches short. Backyard door does not close smoothly. Broken pipes outside my home. Front door and garage door frames were not smoothed out where screws were used to install them. The foundation has rust leaking out the side from exposed rebar. There's a crack as well. Missing two sprinklers that are on my plans but were never installed. I'm very disappointed in the shotty work the field manager was responsible for overseeing. I would not recommend Pulte if this field manager is still building. I've laid out these issues in a previous email and have yet to hear back from Pulte. ... More

Pulte Homes responded:
We're incredibly sorry to hear that you're disappointed with your home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Still waiting for Pulte to resolve serious issue

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Durham, NC
  • January 14, 2020

Pulte has agreed to address a serious design flaw in my new home. They have limited the actions that they are willing to take. I hope that the actions that they are starting to take will somewhat resolve this issue. I realize that I'm insignificant in the scope of this large corporation. However, my spending almost $500K for my house is huge and I was hoping my new home would be a wonderful sanctuary of peace and enjoyment. ... More

star-rating Pulte Homes - Still waiting on getting items to be finished that should have

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Michael M.
  • Whitestown, IN
  • October 14, 2019

Still waiting on getting items to be finished that should have been done at closing.

Pulte Homes responded:
We are sorry to hear you are having a hard time getting issues addressed. Please email socialcare@pultegroup.com so our team can assist. Thank you! ^Abby

star-rating So disappointed

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Paola O.
  • Babcock Ranch, FL
  • September 11, 2019

Made a list of repairs with Builders during walk through 2 months ago which they promised to fix but have only fixed one MINOR issue. There is very little communication. Once you close with Pulte, they forget all about you. The warranty department is no better. They set up appointments and when service arrives, the repair man doesnt repair the issue that the appointment was for. ... More

Pulte Homes responded:
We are very disappointed to hear that you have had an unpleasant experience and we apologize for the frustration. If you are still waiting for a repair, please reach out to our customer care team at socialcare@pultegroup.com and they will work to resolve the issue. ^Abby ... More

star-rating Pulte Homes - I was disappointed with the cleanliness of the house-it just

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Ingrid S.
  • Chaska, MN
  • August 10, 2019

I was disappointed with the cleanliness of the house-it just did not feel like it was cleaned after the work was completed. The front entryway and garage were stained with footmarks and junk.

Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that your home wasn't cleaned thoroughly and we will share this feedback with our local leadership team. Please don't hesitate to reach out to us at socialcare@pultegroup.com if you'd like to discuss your experience. --Sarah ... More

star-rating Poor quality for the price of the home

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Candice L.
  • San Antonio, TX
  • July 26, 2019

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.

star-rating Never again

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Michael D.
  • Plainfield, IL
  • July 22, 2019

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Pulte Homes responded:
We're disappointed to hear this and we'd like to learn more about your experience so that we can help. Please email us at socialcare@pultegroup.com. --Sarah