Pulte Homes

star-rating (2235 reviews in all areas)

What Homeowners Have to Say About Pulte Homes

Pulte Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes’s 2235 homeowner reviews to learn why they are the right team to build your new home.

4 out of 5 stars
in all areas

star-rating

2235 Reviews - 472 Communities

5 ★(1118)

4 ★(477)

3 ★(315)

2 ★(180)

1 ★(145)

Quality 3.9

Trustworthiness 4.1

Value 4.1

Responsiveness 4

star-rating Pulte Homes - We love the house.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Minh L.
  • Holly Springs, GA
  • June 05, 2019

We love the house. Everything seems almost perfect. From location as school, shopping, restaurant to sercurity. 1 month from the day I move-in, there are some minor things happen like hot water, squeaking door, foggy window, air thermostate.

star-rating Details

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Lake Orion, MI
  • June 05, 2019

Expected better attention to details. Doors not fitting properly, shingles loose, nails not nailed, bathtub cracked, window frame cracked, sloppy caulking or no caulking, and unpainted exterior wood. Many of these details were taken care of when we called. ... More

Pulte Homes responded:
Thank you for bringing these issues to our attention. We're happy to hear that most of them were resolved, but please feel free to email us at socialcare@pultegroup.com if we can assist with anything. --Sarah ... More

star-rating Quick to fix issues

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Mesa, AZ
  • May 29, 2019

Feel there was some misinformation given from the sales office. Field team is excellent.

Pulte Homes responded:
We're glad you've had a good experience with our field team and we'd be interested in hearing more about your sales experience to know how we could have done better. Feel free to email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Brand new is very good, but for the price, not great

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Christopher R.
  • Palm Harbor, FL
  • May 29, 2019

Someone once told me that when you build with a company (like Pulte), the same guys building the 200k houses, build the 400k houses and the 750k houses in the development. I tried to except this,,,, tried. However when you spend this much money, you’d hope for a higher quality relative to the lower cost homes. They are all very good. Just not great. ... More

Pulte Homes responded:
We're sorry to hear that you weren't satisfied with the quality of your home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah ... More

star-rating Pulte: Great people!

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Sheryl B.
  • Prior Lake, MN
  • May 17, 2019

Every Pulte employee was a joy to work with from start to finish. All were clear, concise, professional, and friendly. Up until closing weekly updates were given and appreciated. In my opinion, workmanship and materials used are far from excellent. This includes sheet rock, paint, flooring, studs placed at 24 inches, lighting selections, and energy efficiency. The wind blows right through my front door. Since closing it had Ben difficult to get information and timelines for exterior work such as grading and concrete. The development is going to be beautiful and the location is perfect for me. ... More

star-rating Pulte Home Rate

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Felix S.
  • Palm Springs, FL
  • May 15, 2019

You will have to be on top of management to ensure any issues in the new home are solved. Months later, I am still waiting for items identified before closing to be even addressed.

Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory and we'd like to look into this situation so we can assist. Please reach out to us at socialcare@pultegroup.com and include your address and contact information. --Sarah ... More

star-rating Home purchase experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Warren H.
  • Surprise, AZ
  • May 15, 2019

Second pulte home I had built and must say that the first time was a Much more Pleasant experience for a Number of reasons: sales Was not familiar with the new models (cosenza) so some things that were told to me turned out not to be true. I felt very much rushed and pressured during the closing process and pulte Was not flexible on modifying dates for closing even though I mentioned I had a death in the family. Don’t like that pulte mortgage sells my Mortgage. On a positive not pulte seems to still build a pretty decent home however this interior flat paint seems to be cheap as it stains, rubs off and flakes very easily. I would like to see if I could get assistance with converting to a latex or semigloss ... More

Pulte Homes responded:
Thank you for being a Pulte customer! We appreciate that you've taken the time to leave feedback and apologize for the issues you encountered during the sales and closing process. We have shared your comments with our local leadership team and if you'd like to discuss your experience with us, we're always listening at socialcare@pultegroup.com. --Sarah ... More

star-rating Pulte Homes - Try and avoid moving in while construction is ongoing.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • William Y.
  • Ann Arbor, MI
  • April 25, 2019

Try and avoid moving in while construction is ongoing. Home incomplete at closing. Garage unfinished. No driveway. No yard.

star-rating Home and Community Review

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • North Las Vegas, NV
  • May 26, 2020

House is average. Could have been more soundproof. Location of the condenser unit could have used a little more thought. You have to turn the volume up on the TV every time the unit starts. Management company the builder chose for the HOA lacks oversight of the community and communication. . ... More

star-rating Many ongoing problems

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Boerne, TX
  • May 26, 2020

many new appliances that were and are broken; missing outside trim; two electrical problems; retile of the entire house needed.

star-rating Pulte Homes - Generally good but several quality issues with cabinets.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • David M.
  • South Weymouth, MA
  • May 26, 2020

Generally good but several quality issues with cabinets.

star-rating Why bother?

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Orange, OH
  • April 15, 2020

I wrote you an honest review earlier today and you replied saying it does not meet your standards. Because you didn’t like it. So why bother to ask me to write another review? Do you really think my opinion has changed in the last few hours? As I said in the first review, the best thing I can say about Pulte’s Lakes of Orange is that they have a fantastic Field Manager who is responsive and actually cares about the residents and treats them with respect. ... More

star-rating Expensive but good home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Dayton, MN
  • April 15, 2020

We built our new home and it is great, but Pulte up-charges EVERYTHING so the price gets very hi unless you don't do any upgrades. Overall it was a good experience but now dealing with yard issues such as grading and sod that is going to potentially take 4 months during the summer is hard and should not ever take that long. ... More

star-rating Cleaning

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Charlotte, NC
  • March 25, 2020

The cleaning before I moved in was pretty bad. The overall attention to detail was poor. And this was after two pre closing walkthroughs. However these are things that are easily fixable. Other than that they have been responsive to try to help fix the issues. ... More

star-rating Pulte Homes - You need to rethink your process to assign labor to some tasks.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Marcos B.
  • Katy, TX
  • February 24, 2020

You need to rethink your process to assign labor to some tasks. IF you offer a house with a special door for example, it cannot be the same labor as it is usually assigned. It needs to have specialized professionals to avoid replace the door , costing money and also causing unnecessary headache for everyone. ... More

star-rating Pulte Durham Town Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Ashik P.
  • Durham, NC
  • February 18, 2020

Not impressed with having to follow up on issues identified during closing 7 weeks ago . Still chasing work to be completed.

star-rating Not as good as I expected

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Cary, NC
  • February 13, 2020

Since moving into our house, we have had quite a few issues (broken furnace, plumbing not working, creaky floors) as well as realizing that there were some poor design choices or just cheapness (cabinet doors that need bumpers because they bang into walls and other cabinets, odd placement of countless light switches, master bath door opens in front of shower, frames only on 3 out of 6 mirrors, counter overhangs not quite enough for comfortable seating, floor tiles and vinyl not running the way any of us would have expected, furnace lines running directly in the center of the master bedroom wall and not protected by anything other than drywall). Eventually I think we will be happy with the house ... hopefully the issues that we have been experiencing will all be taken care of, and hopefully this is just a bad start and we won't continue to have problems. ... More

Pulte Homes responded:
Thank you so much for taking the time to provide feedback. We're sorry you've encountered these issues and we'll be sure to pass your comments along to local leadership. Should you need assistance with anything, please don't hesitate to reach out to us at customersupport@pultegroup.com. ^Sarah ... More

star-rating Pulte Homes - Overall the experience was very stressful and not very exciting.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Argyle, TX
  • February 11, 2020

Overall the experience was very stressful and not very exciting. Lots of problems from the beginning all the way through the closing and still dealing with isssues almost 2 months after closing. The contractors that Pulte uses leave a lot to be desired. Don't think I would ever build a new home again. Not a good experience. ... More

star-rating New apartment style living!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • North Reading, MA
  • January 07, 2020

Be sure to ask who is going to be your neighbor, if they will give you the info. I have people above me who have handicap needs and the noise level is at times very high. Either more insulation is needed between floors or should be covered in carpeting.... ... More

star-rating Structurally sound, finish work is lacking

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Jackie W.
  • Celina, TX
  • December 22, 2019

Love how well built the house is structurally. The finish work is lacking however. Paint spots, overspray, rough baseboards etc... The final 2-3 weeks seemed rushed - and it shows.

star-rating 10529 Scorched Skye Ave

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Andrea T.
  • Las Vegas, NV
  • December 16, 2019

My whole experience so far has been up to par but when i did have issues and submitted thise issue for inquiry on 11/18/19 they have yet to be addressed. I do have an appointment for resolution on 12/20/19.

star-rating I love my house, but..

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Robin M.
  • Hilliard, OH
  • December 11, 2019

The house is beautiful, but some of the workmanship is subpar. Uneven caulking and grouting, grout not wiped from tile, nicks in the cabinets, a crack in my porch from day one. Then I learned my furnace was installed incorrectly, causing parts to be replaced. I was told that every house on the street has the same problem. I’m still waiting for it to be fixed. Not to mention that my downspout drains are not yet in, and I have no grass or landscaping. This is what happens when you hire random crews to work over each other; attention to detail is lost. ... More

star-rating Pulte Homes - There's no lock provided for master bathroom by design!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Sivashankar M.
  • South Lyon, MI
  • November 06, 2019

There's no lock provided for master bathroom by design! That is unbelievable and never heard of with any good builders. In spite of asking about this with Pulte the answer has been only 'NO' which doesn't sound good.

star-rating Customer is not that important

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Shobhit S.
  • Alpharetta, GA
  • October 09, 2019

Many times follow up of items leads to either request to wait till they find vendor or something they won’t know until you share pics. Commitment is commitment but what was told to me during sale was not that covered 100% also there was desperate rush to close house without listing what customer problem is ... More

star-rating Very poor workmanship with drywall and baseboards

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Gary P.
  • Las Vegas, NV
  • October 09, 2019

Every room in the house has to be repaired. Tape marks, gouges in the walls, baseboard corners don’t match up. Caulking in sinks not completed correctly. All concerns have been reported and so far they will be addressed.