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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 7499 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

7499 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 4

Responsiveness 3.8

Customer Reviews

Not a good experience

  • Rachel B.
  • Verified HomeBuyer
  • November 03, 2021
  • Westerville, OH

Use your own financing, not Pulte. They want you to close before everything is completed. Have someone experienced do your punch-out and don’t close before everything meets your expectations.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Can be a 1000 better

  • Luis S.
  • Verified HomeBuyer
  • October 27, 2021
  • Saint Cloud, FL

Can be a 1000 times better communication is the key to success

Total Score 3


Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

Because the demand for houses is so high right now the quality is being neglected. It is all about building as many as they can as quickly as they can.

  • Joshua G.
  • Verified HomeBuyer
  • October 27, 2021
  • Mount Juliet, TN

The builder had limited options for upgrades and even then the upgrades were pretty expensive. The quality of the work done while building the house wasn’t great at all. I don’t know if they were so short on labor that they just hired whoever to do the work, but the workers sure didn’t care about the quality of the work they did. Most of our 1st floor had to be repainted because they rushed through it. We already have a plumbing issue on the 1st floor and they yet have to send someone out. Overall not a good experience for the money paid.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

I bought two homes and like the lot I am on with preserve and pond.

  • Barbara T.
  • Verified HomeBuyer
  • October 19, 2021
  • Punta Gorda, FL

Be aware of options you pick. You have to pay extra for almost everything to get a decent home. The walk through was a joke. Also they do not hire skilled people (probably because of Covid) I have been here two months and still have issues, especially my daughters home next door. Floor plan is nice. I cannot write a great review when there was so many issues after moving in.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Complete lack of response to one major issue and several simple fixes

  • Matthew M.
  • Verified HomeBuyer
  • October 15, 2021
  • Punta Gorda, FL

The process was good from the sales(Chip was great), design(Don't remember the lady's name but she was great), and build(Blake was good). Unfortunately due to us having COVID we were unable to do our walk-through so there are a few things not done. Now the home is done and we have been waiting approximately 57 days for a short list to get fixed. I have taken time off of work twice to meet the warranty guy and contractors at the house. He has been a no show twice...and miraculously the four or five contractors that were schedule also couldn't make it. I am supposed to meet him today on my ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

They over promise and under deliver

  • Ian G.
  • Verified HomeBuyer
  • October 12, 2021
  • Johns Island, SC

The sales pitch was the best part! But the over-all quality of the house, specifically the craftsmanship, is very poor. As a company Pulte is worried more about everything else instead of doing a good job.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - While I absolutely love my home, I would say that the quality

  • Janice L.
  • Verified HomeBuyer
  • October 12, 2021
  • Albuquerque, NM

While I absolutely love my home, I would say that the quality of the workmanship left much to be desired. I moved into a home that wasn't cleaned, that had a doorbell that wasn't functional, had missing door hinges, and splatters of paint on the tile floor that I am still trying to remove. I've also discovered that there are areas near two windows that lack texture and paint. On the exterior, things that I flagged during the walk through were not addressed. I've submitted three requests to get the doorbell, hinge, and an electrical issue addressed and am still awaiting resolution. I am ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Great Sales Person

  • Ingrid M.
  • Verified HomeBuyer
  • August 13, 2021
  • Twinsburg, OH

I have a good experience during the sales process. The sales person wasn't pushy and was very responsive even after I signed the paper work and paid my deposit. I went with Pulte Mortgage and also found the various people that I communicated with at Pulte Mortgage to be very responsive as well. However, post closing is a completely different story. I have a number of issues. My fridge is in the middle of my kitchen and has been for almost two months because it cannot fit because the upper cabinets are too low. There doesn't seem to be any urgency on their part in trying to fix the issue. ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lack of communication

  • Steven C.
  • Verified HomeBuyer
  • July 28, 2021
  • Buckeye, AZ

We have been in the house for over a month now. We had a list of issues from our walk through that weren’t fix before we moved in and additional issues we have found since moving in. There were covers left off of electrical outlets, broken freezer shelf, leaking shower in the master, and vent hood in the kitchen that was installed wrong. These are big issues , not just paint touch ups and we still have had no word on when any of it will be fixed. It appears your goal is to wait long enough for people to forget about things or end up doing the repairs themselves. It’s very disappointing. I ...

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Poor quality assurance. Very unorganized.

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Noblesville, IN

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

No response

  • Chanel B.
  • Verified HomeBuyer
  • July 06, 2021
  • Hutto, TX

I am very disappointed that I haven't received any assistance after my first survey was completed. There are many things that were never completed for my home. No one has reached back out to me. The person who is the customer care rep, is non responsive. I definitely don't feel like a valued customer. I'm not satisfied with the discrepancies of my brand new home.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Must have gotten the B team building crew.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Fuquay Varina, NC

I'd say Pulte is good but not great. It's like eating fast food. Some of it might taste good, but it's far from eating at a nice restaurant. It's just a matter of how many hairs you find in your food.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Poor work quality and it shows.

  • Jennifer K.
  • Verified HomeBuyer
  • June 04, 2021
  • Indian Land, SC

I’m sad to write this review, because the actual home buying experience with Pulte was amazing. But now that I’ve been in my home for 2 months, I’m noticing so many issues. Cracked tiles, missing/poorly done grout work, crooked windows, broken windows, holes emerging in my yard and I’m still trying to get the thousands of paint droplets off my hardwood flooring. This is my second new build and we never experienced this level of poor workmanship in our prior home. So utterly disappointing.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

High price home, low quality finishes

  • Marco B.
  • Verified HomeBuyer
  • May 28, 2021
  • Orlando, FL

Wondering if they are doing quality control, kitchen cabinets have a lot of dents, tears and almost no door handle are straight! Cabinets installed in the wrong direction, holes made on the bottom of the cabinet and when reported, poorly patched it and made new holes thinking this is acceptable! Mirror in bathrooms looks used and have chips! Wood stairs have visible nails everywhere and some coming out and cutting your feet! Spindles are not properly fixed, promising date for completion, nobody shows up or call and then no follow up are made, and answer to messages or emails look optional, I ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Rugs

  • Carlene C.
  • Verified HomeBuyer
  • May 18, 2021
  • Myrtle Beach, SC

We had problems from when rugs were installed and they tired to cover up the problem only to fined out the first time I vacuumed they put fibers in a hole in my rug which the vacuum sucked them up now have a hole which they can’t seem to give us a solution to. Very disappointed with new home and no one is helping with

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Quality Control / Detailed Follow up Issues

  • Jason S.
  • Verified HomeBuyer
  • May 05, 2021
  • Katy, TX

I am 2-1/2 months in and here is the list of what I have had issues with. - Cleanliness. The exterior of the home was very dirty and they had to come back 2 other times to clean mud, residues from windows, concrete, and debris. They still left behind razor blades and nails as well as other debris after 2 attempts. - Fence was not finished. Missing topper on front facing section - Wood trusses were missing from the front of the house and one of the ones that was installed was wildly crooked. - Wall plates and other piping that runs into the wall left with gaps where you could behind the ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

lack of quality across the board- lazy subs, service is non existent, far too many issues for a 3 month old house.

  • Adam M.
  • Verified HomeBuyer
  • February 07, 2021
  • Mount Pleasant, SC

Great sales and superintendent staff, but the lack of quality material is very apparent after living in the home for only 3 months. Almost as shocking is the lack of communication in regards to fixing the issues. Unacceptable for this price point, and a new home. We closed in November, and so far issues include.. AC unit, refrigerator, subfloor/flooring, concrete issue on the screened in porch, and numerous areas where its obviously lazy sub contractor work. We were quite liberal with our option selections, so very frustrating that these "upgraded" items are still sub par.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Not the quality I paid for

  • Sarah F.
  • Verified HomeBuyer
  • January 26, 2021
  • Bothell, WA

My townhome is beautiful! However, there are many issues with the construction and carpentry. I have had an issue with my front walkway flooding, which has not been resolved. After over 6 weeks, there has not been mail delivered. Townhouse is not as sound proof as I was informed.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor quality sub contractors

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2021
  • Schertz, TX

A multitude of problems during the building process due to faulty, below standard construction. Pulte failed to hold their sub contractors responsible to fix major issues in our home and two months after closing we are facing major renovation work in our home to fix the problems. We have little faith that everything will ever be fixed properly. We were lied to multiple times about issues we brought up before closing with promises that these issues would work themselves out or they would be fixed. We thought the stress of this build would be over after closing, but I believe the worst is still ...

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Several trades inferior workmanship

  • Basaveswara Y.
  • Verified HomeBuyer
  • December 15, 2020
  • Orlando, FL

While Pulte planned on nice homes and materials, the inferior workmanship of several trades standing out in the homes and the following up service is also poor and unsatisfactory!

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

They need to be micromanaged

  • Alisha S.
  • Verified HomeBuyer
  • November 10, 2020
  • Ann Arbor, MI

Throughout building process we had to continually ask Pulte to do things that we had asked for/were part of the build agreement. Also, getting anything done through the warranty is a joke. Our kitchen sink has been leaking for over two weeks (we moved in 2 months ago), an outdoor outlet has never worked and is still not fixed, our upstairs bathroom leaked and damaged the ceiling in the main living area the weekend we moved in and is still not fixed. We have a list of about 7 things that we are waiting on Pulte to remedy. There were also a lot of things the Sales Team ‘sold’ but then later ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not happy

  • Daniel A.
  • Verified HomeBuyer
  • October 20, 2020
  • Albuquerque, NM

Follow up to correct deficiencies was bad. I felt like I was chasing the project manager to get things done..its ok ..I just did it myself..shutters that we paid for didn't get installed and took forever to get a schedule..not happy at all..

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Homes - The whole sales process was amazing, when it came to building

  • Andrew C.
  • Verified HomeBuyer
  • July 21, 2020
  • Westland, MI

The whole sales process was amazing, when it came to building that when we started having issues. We have issues in our home that still need to be fixed. we thought we had a 30 day evaluation check list but that was all lies. We are still missing a rack from our stove and Zack the construction manager said he ordered but that was a month ago and still haven't revived it. I and very dissatisfied with the construction part of the home, and something need to change quick.

Total Score 3


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Still waiting for Pulte to resolve serious issue

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Durham, NC

Pulte has agreed to address a serious design flaw in my new home. They have limited the actions that they are willing to take. I hope that the actions that they are starting to take will somewhat resolve this issue. I realize that I'm insignificant in the scope of this large corporation. However, my spending almost $500K for my house is huge and I was hoping my new home would be a wonderful sanctuary of peace and enjoyment.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - Still waiting on getting items to be finished that should have

  • Michael M.
  • Verified HomeBuyer
  • October 14, 2019
  • Whitestown, IN

Still waiting on getting items to be finished that should have been done at closing.

Pulte Homes responded:
We are sorry to hear you are having a hard time getting issues addressed. Please email socialcare@pultegroup.com so our team can assist. Thank you! ^Abby

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Ranging from compliments to complaints, all 7499 reviews about Pulte Homes are provided by verified homeowners that recently completed construction and moved into their new home.

Narrow Reviews by Area

Ranging from compliments to complaints, all 7499 reviews about Pulte Homes are provided by verified homeowners that recently completed construction and moved into their new home.