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Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About Pulte Homes.

Read all 212 verified reviews from homeowners that built a new home with Pulte Homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Raleigh-Durham-Chapel Hill Area

212 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Not as good as I expected

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2020
  • Cary, NC

Since moving into our house, we have had quite a few issues (broken furnace, plumbing not working, creaky floors) as well as realizing that there were some poor design choices or just cheapness (cabinet doors that need bumpers because they bang into walls and other cabinets, odd placement of countless light switches, master bath door opens in front of shower, frames only on 3 out of 6 mirrors, counter overhangs not quite enough for comfortable seating, floor tiles and vinyl not running the way any of us would have expected, furnace lines running directly in the center of the master bedroom ...

Pulte Homes responded:
Thank you so much for taking the time to provide feedback. We're sorry you've encountered these issues and we'll be sure to pass your comments along to local leadership. Should you need assistance with anything, please don't hesitate to reach out to us at customersupport@pultegroup.com. ^Sarah

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Pulte Homes - Lack of communication throughout the whole process.

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • New Hill, NC

Lack of communication throughout the whole process. The right hand often doesn’t talk to the left.

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Good builder with few unresponsive field manager after closing

  • Sabin S.
  • Verified HomeBuyer
  • October 20, 2020
  • New Hill, NC

The home building process was good. Had few minor issues before the closing which the field manager had taken into account and said he would get them fixed. But the field manager has only done a few and still lot more left to fix, but he does not respond to emails anymore.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Pulte Homes - Bad experience.

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Durham, NC

Bad experience... Firstly, when I bid my home, I entered a price for $28xxx for the amount I will to pay additionally, and they increased this number by $4000, which ends up with $32000. Also got a first month electricity bill for near $600, and I even didn't completely move in to my home. I only stay during weekend and there is no way causing such amount. Also called inspection and warranty, no body ever give me a responsible advise and result. Called warranty to repair my window, nobody ever showed up. Never going to buy their home again...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes - average quality of workmanship & materials

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Durham, NC

average quality of workmanship & materials

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes - This home was built very quickly and the neighborhood is in a

  • Anonymous
  • Verified HomeBuyer
  • January 18, 2021
  • Durham, NC

This home was built very quickly and the neighborhood is in a great location. Overall, I’m happy with it. There are some things that I’m not happy about: the painters were not great and did a sloppy job, most of the door frames were cut with a dull blade or not to the correct length, the house does not seem as efficient as we were told it would be, and the neighbors stereo bass rattles the dishes in the cabinets of my kitchen. We had been told that the firewall made it almost impossible to hear your neighbors, so our neighbors are either that loud, or the firewall is not as thick as ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

We learned a lot during the building process

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • New Hill, NC

We started our new build not knowing how everything works. We quickly learned there are many limitations with buying a “spec” house. There are many items, large and small, that you cannot change even if construction has not started. I wish Pulte took more time to inform us of these details.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Queries related to Issues are not addressed quickly.

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2020
  • Apex, NC

After closing the pending issues are not getting addressed quickly.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Pulte Homes - Quality and response are concerns and needs improvement.

  • Subba C.
  • Verified HomeBuyer
  • November 21, 2019
  • Apex, NC

Quality and response are concerns and needs improvement.

Pulte Homes responded:
Thank you for taking the time to provide feedback so that we can improve our process. If there are any specific concerns we can help address with your home or homebuying experience, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Some issues and need attention

  • Chanambam S.
  • Verified HomeBuyer
  • August 30, 2022
  • Garner, NC

1. There are some areas at the living room lvp flooring where I can see some pop ups which moves and down. They are pretty significant. 2. There is crack in the concrete near the edge in front porch. 3. Loft carpet has a discoloration of line. This has been passed to builder and they sent a person to check it out. No updates from them. 4. Dishwasher is installed bent towards right side. RDU warranty team says they can look only during the built to last check point which is after 11 months. Is there a way to just have a check and evaluate.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Pulte Homes - Pulte homes are known for their built and quality.

  • Pooja S.
  • Verified HomeBuyer
  • May 07, 2022
  • Garner, NC

Pulte homes are known for their built and quality. Although I can say I am happy with my new home, the same cannot be said for the buying and building experience. The communication from the site manager, the loan office as well as the sales agent was lackluster. Every little update required communication from the customers part and never was anything communicated by the initiative of these company employees. Overall I’m happy with my home, however if you must buy a pulte home keep into consideration it might not be a wholesome experience.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

cheap quality construction

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Durham, NC

Cheap quality construction, had a sink leak immediately noticed after closing, when asked to be fixed under warranty, I was told to wait for 11 month walk through. I lost the trust in the warranty and overall Pulte.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Pulte Homes - Lack of attention to detail in finishing work.

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Fuquay Varina, NC

Lack of attention to detail in finishing work. Can still feel uneven concrete from corrections of issues in the slab through the finished floor. Multiple issues with electrical and plumbing that needed to be addressed in first 2 weeks. Of our 3 experiences with new construction this was the worst

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Communication

  • Anonymous
  • Verified HomeBuyer
  • September 15, 2020
  • New Hill, NC

Overall it's a nice house. Quality of materials used in the home could be better for the price paid. Workmanship is a bit sloppy. Builder has stopped responding to fix simple issues in the home that are under warranty once we closed on the house.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

My experience with Pulte homes

  • Anonymous
  • Verified HomeBuyer
  • September 10, 2020
  • Durham, NC

Quality of the home isn’t the best. Not even a month living at my new home, the drywall started to crack, walls aren’t evenly painted, warranty is non responsive... better off going with a different builder in my opinion

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Service not that great

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2020
  • Apex, NC

After closing the house .. Pulte Doesnt respond to there customers and lot of negligence

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Workmanship and quality of finished work

  • Liming W.
  • Verified HomeBuyer
  • December 01, 2021
  • Fuquay Varina, NC

We can understand the uncertainty of construction material's supply during the pandemic, however there should be more communication. From the website supposed to be able to sign in and monitor the progress of construction, there was not much updates we could know. The quality of finished job was not satisfactory. The builder seems to be in hurry, speeding up the work without the quality control, left a few apparent defects which shouldn't happen. We had quite a few problems need to be solved, and waiting for field manager to come in, check and correct. Over a month passed, we haven't seen ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Pulte Homes - I wouldn't buy their house if I were to live in it.

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Durham, NC

I wouldn't buy their house if I were to live in it. For rental it's ok.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Pulte Homes - Issues identified during home inspections and Build Quality Check,

  • Avinash J.
  • Verified HomeBuyer
  • March 24, 2021
  • Apex, NC

Issues identified during home inspections and Build Quality Check, are taking months even after closing is done. The fixes are still pending and needs constant followup to get it fixed and still pending. Keep scheduling every week, but then noone shows up and then the cycle repeats.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Great home with lots of small issues

  • Justin I.
  • Verified HomeBuyer
  • July 06, 2020
  • New Hill, NC

During the process of building this home we had a building manager who failed to address multiple issues addressed by my building inspector. Halfway through this process that manager was “fired” and replaced another who did address all of our issues and responded quickly. The closing process was smooth, meetings with everyone went well and our needs were being met... until closing. We signed off on our house at closing after speaking with the new building manager regarding problems that arose during our blue tape inspection. Most things were fixed but we were specifically told that everything ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Love Our New Home, But........

  • Karen D.
  • Verified HomeBuyer
  • February 11, 2020
  • Durham, NC

We love our new home, however the buying/building process was unbearable. Our Sales Associate, Blair, was condescending and somewhat rude during the entire process. She rushed us through our choices and didn't offer many that were available. There was never a time where we felt she truly cared or understood our wants and needs. Our sales contract was signed in June 2019. Our first walk through was on July 15th. At that time, we were given a closing date of September 26th. We had a home to sell and Blair continually hounded us about putting the home on the market. We listed the home on ...

Total Score 3


Quality 4

Trustworthiness 2

Value 2

Responsiveness 2

Materials, labor and services

  • Ana B.
  • Verified HomeBuyer
  • February 09, 2020
  • Durham, NC

Less than 2 months moving in, with the rain This week I have a water leak through the AC vent and window from the half bathroom downstairs. Reported and after 3 days no answer. Bad quality of material and labor. Where is the field manager from 218 Eagleson??????? The house can get flooded and nobody cares.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • August 28, 2019
  • Apex, NC

The quality was very poor and the response of the issues reported is very worst. Totally not a worth one.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Average Build

  • Anonymous
  • Verified HomeBuyer
  • August 28, 2019
  • New Hill, NC

Experience with Pulte is pretty average. Some building materials feel cheap in comparison to our previous build. Obvious lack of craftsmanship and attention to detail by many of their vendors. Issues have been, or are being addressed, but they definitely drag their feet and some repairs were not completed as they should have been due to procrastination.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Frustrating and disappointing

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2022
  • Fuquay Varina, NC

The process to build completion was fraught with frustrations. The Pulte mortgage process was awful - responsiveness was almost zero and had to constantly follow-up and track down the person assigned to my closing. The individual has a permanent out of office set so you cannot reach them. The Pulte construction manager is a negative rating on a scale of 0-10. Responsiveness is non-existent. I was not informed of a supply chain issue with my cabinets. I was not informed of a changed closing date and just happened to find out from Pulte mortgage "Hey, your closing date was pushed a month, did ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1