Pulte Homes

star-rating (1152 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Raleigh-Durham-Chapel Hill

Read the 28 homeowner reviews of Pulte Homes's new homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Raleigh-Durham-Chapel Hill area

star-rating

28 Reviews - 10 Communities

5 ★(15)

4 ★(6)

3 ★(2)

2 ★(5)

1 ★(0)

Quality 4

Trustworthiness 4.3

Value 4.1

Responsiveness 4

star-rating Pulte Homes - Everything went very smooth.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Manish A.
  • Apex, NC
  • May 15, 2019

Everything went very smooth. Very helpful and responsive sales and field manager. Thanks Jennifer M and Michael G for making buying and moving look so simple and smooth. Very happy with the house so far.

star-rating Surprisingly high quality, excellent value

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Robert M.
  • Durham, NC
  • May 29, 2019

Pulte is a behemoth in the home construction field, and buying from them requires knowing what you're getting. They make their homes affordable by limiting customization to a very small number of options (e.g. types of tile, optional amenities) and cranking homes out at speed. This is not inherently a bad thing, but it can be frustrating if you're not ready for it. For our needs, the options Pulte provided were great (we upgraded the base house significantly) and the layout of the home was ideal. We didn't mind the small number of design options, but do be wary if you love to decorate. The build quality was something I was prepared to compromise on, but to my surprise, it has been generally excellent. The framing was top-notch, flooring was installed flawlessly, and what issues arose (mis-placed shower head, missing lights, etc) were all addressed quickly and well. So, what's the downside? As much as we've loved our house, the sales team (hampered SIGNIFICANTLY by Pulte's in-house software) was a challenge to work with. We got to the right spot at the end, but stupid things like having both carpet AND hardwood somehow configured for one of our rooms, inability to differentiate the finish for our master bath's lighting and kitchen faucets, and other basic, basic issues made it a much more stressful process than it needed to be. We had to literally line-by-line the 5 page change orders, each time a change was made, to make sure that all the debits and credits lined up. To be clear, this was looking for errors due to system complexity - the sales team themselves were well intentioned. It's really the poor tooling they work with and the restrictions placed on them that were the main cause of issues. So, all in all, I came out of this pleasantly surprised at the quality of the home we ended up with, the attentiveness and responsiveness of the build team, and the value we got for our money. It's a terrific home, well laid out and just what we wanted. If you're looking at a Pulte home, just be aware that the low (relative) cost comes with very limited design options and a requirement that you go through the sales & configuration process with eyes like a hawk. On a final note, unlike many builders, Pulte actually hit their closing date with time to spare. Super impressed by that. Again, the assembly-line approach to home construction has its pluses and minuses. They know how to put a house together and keep their teams humming. Given our move timing needs, this was a big plus. ... More

star-rating Pulte Homes - Very satisfied with Pulte.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sunmi W.
  • Apex, NC
  • May 29, 2019

Very satisfied with Pulte.

star-rating Quality home with good service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew N.
  • New Hill, NC
  • May 24, 2019

In my case, the home was already designed and built. Was impressed by the solid build quality. Issues and questions raised during final inspection were quickly resolved.

star-rating Pulte Homes - Everyone was really helpful even after I moved in and needed

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • New Hill, NC
  • July 28, 2019

Everyone was really helpful even after I moved in and needed to reach out to the contractor.

star-rating Overall good quality build

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Francis C.
  • Durham, NC
  • April 23, 2019

We are satisfied with the quality of the construction. There were some issues with the balcony during the construction process, which was resolved satisfactorily after several conversations.

star-rating Amazing Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Amirh C.
  • Apex, NC
  • July 24, 2019

This is my fourth house that I purchased in the last 15 years and by far it was the easiest process. Pulte made the experience very efficient and made sure that all of my needs were met. Furthermore, the design and the workmanship of the houses is amazing. I would definitely purchase another Pulte home. ... More

star-rating Pulte Homes - is everything all good

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Chunyue S.
  • Apex, NC
  • October 09, 2019

is everything all good

star-rating Beautiful home and attention to customers

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Patricia H.
  • New Hill, NC
  • June 26, 2019

Buying process was good. Overall Jose is wonderful. Attentive to changing demographics (aging population) and needs

star-rating Outstanding

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Linda Y.
  • New Hill, NC
  • September 04, 2019

In all my dealings with Pulte, they have been nothing but outstanding, from the sales team (Chad), mortgage company, financing and the builders team (Kelley)! I’d could not have been served better.