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Pulte Homes

(5431 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Detroit

Read the 214 homeowner reviews of Pulte Homes's new homes in the Detroit area. Detroit homeowners rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.7 out of 5 stars
in the Detroit area

214 Reviews - 25 Communities

5 ★(76)

4 ★(53)

3 ★(36)

2 ★(24)

1 ★(25)

Quality 3.5

Trustworthiness 3.7

Value 3.7

Responsiveness 3.6

Pulte Homes - i think they dont understand how to to business with there clients

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

  • Anonymous
  • Westland, MI
  • August 20, 2020

i think they dont understand how to to business with there clients they are super intelligent taking clients money after that they are like non responsive

Pulte Homes responded:
We are so sorry to hear that you haven't had an excellent experience working with our team. We would like to learn more about this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your name, address and contact information. Thank you. ^AS ... More

Pulte Homes - There was 4 months delay.

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

  • Anonymous
  • Novi, MI
  • September 14, 2021

There was 4 months delay. The quality of material is bad and it is badly built with seams, dents, defects everywhere. The HOA is also awful, not responding to your inquiries. Not worth the money at all!

Pulte Homes responded:
We are so sorry to hear that you experienced delays with your home and that you are dealing with concerns after moving in. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ... More

Not Responding to problems after closing

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

  • Lillie Ann S.
  • NOVI, MI
  • June 29, 2021

Any issues found after closing are not considered important. You are not able to talk to a real person.

Pulte Homes responded:
We are so disappointed to hear that you have had a hard time getting your issues addressed. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ... More

Craftsmanship Is Very Disappointing

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

  • Anonymous
  • Canton, MI
  • November 14, 2019

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing. ... More

Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. ^Abby ... More

Poor quality finish

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

  • Dae Y.
  • South Lyon, MI
  • June 05, 2019

Numerous problems during the construction, especially the quality control was very poor

Pulte Homes responded:
We apologize that you encountered problems with your new home, as it is our goal to deliver an excellent home and home buying experience. If you'd like to tell us more, we're always listening at socialcare@pultegroup.com. --Sarah ... More

Poor follow thru and communication

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Evan S.
  • New Baltimore, MI
  • February 24, 2020

We've called and left multiple voicemails about issues with our brand new home and no one seems to care. All that mattered was getting the house finished by the end of the year. The closer you look at the details, the less impressed I am with the house. I don't think I'd buy another Pulte house. ... More

Pulte Homes responded:
We are incredibly sorry to hear that our follow-through has not been satisfactory. We would like to assist in getting those issues addressed and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. ^Abby ... More

Great Disappointment

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

  • Jennifer P.
  • Clarkston, MI
  • October 09, 2019

I am a widow with two children I am raising on my own. In order to lower my stress level, I chose to buy a new home thinking that I would have no worries. Since moving in 6 weeks ago, the basement has been torn up and replumbed, the water heater leaked, the furnace/thermostat needed replacement, the oven is leaking gas, front door needs to be repainted and 50% of the laminate flooring was improperly installed and will be torn up. I have gotten an unsatisfactory response from Pulte management. It seems as though the speed to finish the homes has greatly affected the quality. ... More

Pulte Homes responded:
We are so disappointed to hear about these unresolved issues with your home and would like to look into the situation. Please email socialcare@pultegroup.com and a team member will be in touch. Thank you for sharing your experience. ^Abby ... More

Poor quality of materials and incomplete work

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Yashwanth C.
  • Novi, MI
  • December 01, 2020

The home had a ton of issues and the construction team has not been open and honest about fixing the lingering issues and had been punting them to Warranty instead of taking ownership.

Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your concerns addressed and aren't experiencing excellent communication with our team. We would like to assist and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you so much. ^AH ... More

Pulte Homes - Sorry I had a very bad experience with Pulte home they don’t

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Qusia M.
  • Novi, MI
  • November 04, 2020

Sorry I had a very bad experience with Pulte home they don’t do the right think

Pulte Homes responded:
We are so sorry to hear that you had a bad experience working with us. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you for leaving a review. ^AS ... More

Forever home gone wrong

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Diana H.
  • Macomb, MI
  • July 14, 2020

I would never purchase another Pulte home due to our poor experience from start to present. We had a pleasant working experience with Wally and Kelly, however, the other individuals we’ve been in contact with haven’t cared about us or our needs to fix things and follow through. It’s been a horrendous experience that all of our friends and family are aware of and know to never buy a Pulte home. We now resent the experience so much and all that is still wrong with the home, we are not happy in it and want to sell. ... More

Pulte Homes responded:
Thank you for taking the time to share your experience. We are so sorry you are unhappy with your new home and regret your purchase. If there is anyway we can assist or any additional information you would like to provide to leadership, please email customersupport@pultegroup.com so our team can be in touch. ^AS ... More

Pulte Home Purchase - Worst experience EVER!

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Michael B.
  • Clarkston, MI
  • December 29, 2019

I have purchased 5 brand new homes over the past 30 years. Lots of experience with various builders. THIS IS MY FIRST EXPERIENCE WITH PULTE AND IT WILL BE MY LAST. I'LL SEE TO IT THAT MY VOICE IS HEARD TO INFLUENCE OTHERS AGAINST PURCHASING A PULTE HOME. See below for the details. My Pulte home has THE WORST initial build quality I have ever experienced amongst the 5 different builders from whom I purchased 5 brand new homes over the last 30 years. The build crew either is inexperienced or simply does not care about doing a quality job. I paid extra for upgraded interior trim packages (in the foyer, whole house and also the window stool & 4 side casing). The upgrades include baseboard moldings, moldings around all door openings and all windows. I also paid extra for the modern style wainscoting in the foyer. The crew installed incorrect wainscoting and they had to redo the job. In so doing, they damaged drywall and one of the moldings. The redo quality was so poor, the field manager had to get another team in to fix the redo performed by the first team. So, the job was performed 3 times! In regard to the upgraded interior trim package around all door openings and windows: the trim was installed but the paint job was ATROCIOUS - ABSOLUTELY HIDEOUS!!! The paint application on EVERY molding throughout the house was applied so thick that large globs and streaks of paint ran down the surface of the moldings and / or there was very heavy "orange peel" glaringly evident in the paint applied to the moldings. This quality issue was left by the crew, remained as is and left to dry. It took my effort to point this out to the onsite team and ask for it to be redone. The paint issue fix was attempted by reapplying the paint prior to my closing date. It looks better than the initial job but still is sub-par from a quality appearance. The moldings should have been removed and replaced with new moldings that would have a smooth surface on which paint could be properly applied. The drywall quality is also the worst I have ever seen in a newly constructed home. Several issues that I identified were fixed prior to closing but there are still about a half-dozen glaringly obvious "mistakes" that have been poorly addressed and are not resolved. I understand that dry wall issues will be addressed at the 1 year mark, but DO THE JOB RIGHT THE FIRST TIME and you won't need to come back!!!! Another issue I have is regarding the upgraded Kitchenaide vent hood that resides over the optional kitchen cook top. The hood was installed with 2 dents on the outboard-facing surface (facing the user at eye level). Strike 1. The onsite team removed a hood from another home in the neighborhood and installed it in my home to replace the damaged hood. They took a non-Kitchenaide model and replaced my upgraded Kitchenaide vent hood with this standard, non upgraded model. Strike 2. Next, the team ordered a Kitchenaide brand vent hood to replace the incorrect hood. When this vent hood was removed from the box by the installation team at my home, it was badly dented and damaged out of the box worse than the initial vent hood. Strike 3. You also need to know that during this entire time the stainless steel chimney that covers the wiring was never installed because the onsite team was holding off to install it after the new vent hood installation. So, another vent hood was ordered (number 4). It arrived undamaged and was installed after closing day. At that time, the stainless steel chimney was installed to cover up the wiring that goes up into the ceiling. The chimney that was installed was damaged / dented at installation. This transpired within the first 30 days after closing. I reported this issue with the dented chimney on my 30-day punch list. Pulte sent a service company out to my home to retrieve the dented chimney. Well, neither Pulte nor the service company had the courtesy to inform me about that service call. I came home to find a note on my door referring to the service call. To add fuel to the fire, they came the day after the 30-day period. So, I called the telephone number on the notice to have it rescheduled. The company would not come out. I contacted the local Pulte warranty customer rep. She referred me to Pulte/Whirlpool customer service to address the issue. HA!! When I spoke with a representative at Pulte/Whirlpool customer service, I was informed they would not replace the chimney because it was after the 30-day period. FOUL ON THE PLAY!!!!!!!!!!!!!!!!!!!!! Pulte attempted to fix this issue but PULTE has DROPPED THE BALL!! My experience as noted above has proved that Pulte has no integrity and does not stand behind their so-called quality mantra. This is not an inexpensive home. The cost is well over $400,000. If you care about the customer (ME), please contact me so we can move forward to get these issues addressed, especially the dent in the hood vent chimney. Until then, I STRONGLY ADVISE EVERYONE CONSIDERING A PULTE HOME PURCHASE - DON'T WASTE YOUR TIME. LOOK ELSEWHERE!! There are plenty of other builders from which to choose for your new home purchase, and builders who will do a high-quality job and stand behind their workmanship! ... More

Pulte Homes responded:
We are so sorry to hear that your experience has left you with a laundry list of concerns and essentially disappointed in us and your home, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to get these issues resolved. Would you mind sending an email to socialcare@pultegroup.com with your contact information so we can get in touch with you? Thank you for taking the time to share your experience. ^Abby ... More

Regret choosing Pulte

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Luiz M.
  • Canton, MI
  • December 14, 2019

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

Pulte Homes responded:
We are sorry to hear this as it certainly is not the experience we aim for you to have. We would like to assist in getting your concerns addressed and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you so much for taking the time to leave a review. ^Abby ... More

Attention ends after signing purchase agreement

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Jose P.
  • Canton, MI
  • December 04, 2019

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience. ... More

Pulte Homes responded:
We are incredibly sorry to hear that you had such a negative experience. We would like to learn more about this situation so we can assist in getting these issues resolved. Please email socialcare@pultegroup.com so our team can be in touch. ^Abby ... More

Pulte Homes - Bad customer service.

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Moe W.
  • Canton, MI
  • October 09, 2019

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all. ... More

Pulte Homes responded:
We're sorry to hear that you aren't pleased with your home, but thank you for taking the time to share as customer input is invaluable to us as we work to create a great home building experience. To discuss this situation further or for assistance with unresolved concerns, please email socialcare@pultegroup.com and our team will be in touch. ^Abby ... More