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What Homeowners Have to Say About Pulte Homes in Detroit

Read the 188 homeowner reviews of Pulte Homes's new homes in the Detroit area. Detroit homeowners rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.6 out of 5 stars
in the Detroit area

188 Reviews - 19 Communities

5 ★(70)

4 ★(41)

3 ★(32)

2 ★(22)

1 ★(23)

Quality 3.6

Trustworthiness 3.7

Value 3.7

Responsiveness 3.6

The home I just purchased was leaking from the master bedroom shower and the air ducts were making noise when heat is on! Customer service after purchase is very bad.

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

  • Nameer Y.
  • Macomb, MI
  • February 18, 2020

I don't recommend this builder to anyone.

Pulte Homes responded:
Oh no, we hate to hear that you haven't had a good experience with our customer support team. We would like to learn more about your situation so we can best assist you and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. ^Abby ... More

Good from a distance

Quality 1

Trustworthiness 2

Value 2

Responsiveness 5

  • Daniel W.
  • Commerce Township, MI
  • June 12, 2019

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value. ... More

Pulte Homes responded:
We're disappointed to hear that you didn't have a good experience and thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah ... More

Pulte did not honor their word (sell promise). Big disappointment on the timely follow-up to close open issues. Pulte pushed to accept the house as it was right on the closing date, even when the house was not fully completed, as previously promised.

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

  • Rafael H.
  • Canton, MI
  • September 15, 2020

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

Pulte Homes responded:
We hate hearing that you have had such a negative experience and are having a hard time getting your issues addressed. Although it is disappointing for us to hear, we thank you for taking the time to share this feedback as it is essential to us as we better the new home build process for our customers. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information, we would be happy to escalate this situation. ^AS ... More

Good bones, friendly service, but get your own inspection

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

  • Daniel M.
  • Clinton Township, MI
  • July 29, 2021

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

Cut Corners and Misinformation

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • Jenise K.
  • Westland, MI
  • July 24, 2020

I was so excited to build my second brand new home. We went with Pulte this time because we thought their reputation was good. There were a lot of corners cut. The first minor but major thing is the paint they use. I have never seen paint so cheap and thin in my life. My last builder used flat paint but it was a decent grade. This paint pulte uses the minute you wipe it you're down to the drywall. We had delays because of COVID that pushed our close date back several months. We understood that it was no fault of Pulte however because of that when we finally got our close date we were determined to not let anything else delay us as we were living in temporary housing because we sold our house expecting to be able to close. We did our celebration walk before close and listed everything we found wrong, ON our closing day we did another walk thru to make sure everything was fixed but they were in the house fixing it as we were walking through. We signed the paper saying things were satisfactory in good faith that things would be resolved that day. Well they weren't. And after we closed it's been a HASSLE to get anyone to come and do what they said they would do. We still have things that are not fixed and we closed over a month ago. They had the wrong shower doors in our shower they did replace them but instead of replacing the base of the shower they just replaced the door so there's an unsealed gap under our tile in our shower and two indentations where the old shower doors used to be. Our windows don't lock. The wire shelving they used throughout the house is TERRIBLE and flimsy. Our pantry has wire shelving and we HATE it. The least they could have done was use the thicker, more sturdy kind. A few cans on the shelf and it's ready to collapse. We live near the pond, the pond has nothing in it to keep the water flowing. A small water feature in the middle would have cost them $2400 so the mosquitoes are in abundance as is the algae that grows in the murky water. When asked about resolving that we were told to get with our neighbors and maybe "chip in" to get it done. During the buying process we had an issue with not being offered an upgrade on our walk out basement. We did a walk through and they had a regular door there. We upgraded the kitchen patio door to a sliding door (which should have been standard). When i told them we were never offered the upgrade they wanted to charge us $1200 to change it. We ended up settling on $600 which would have been the cost of the door. We also had a problem with the countertops not being what we selected at the showroom. They said they were but they didn't look alike to me. I understood that granite differs per slab however they were much different. I escalated the issue up to corporate where i spoke with a young man with a bad attitude and who continued to insult my intelligence. It was a lost cause so I dealt with it. We bought a samsung refrigerator and everytime we plug it up it trips the GFI and wont stay on. We were told we will need to get a different refrigerator. So in a brand new house we can't have the refrigerator we want? They told us to contact Samsung, samsung said it was a problem with GFI. We opted for gas appliances. The home came with a microwave, range(stove), and dishwasher, the range they gave us was electric. And apparently when they installed the range they removed our gas line. We had to have the plumber come back (which took some time because they claimed he was coming several times and he never showed) I expected so much more coming from pulte I do understand that there would be things wrong as this is not my first new build but the quality of materials used and the workmanship has me a little scared as to what else they cut corners on. All my neighbors have similar stories. I just talked my friend in dallas out of building with Pulte. I loathe companies with poor customer service. I could've overlooked every issue that we had if the customer service was good but after it taking a miracle to speak with field supervisor to get things fixed and speaking to someone at a CORPORATE level and being talked to like i wasn't spending my money and even going through their mortgage company I dont have anything nice to say about the company. ... More

Pulte Homes responded:
Thank you for taking the time to outline your experience and share your frustrations as it is necessary to us as we work to better the new home build journey for our customers. We would like to make leadership aware of your experience. If you could please email your full name and address to customersupport@pultegroup.com we would greatly appreciate it. Thank you again. ^AS ... More

Have a lawyer ready

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

  • Michael D.
  • Canton, MI
  • July 14, 2020

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee. ... More

Pulte Homes responded:
We are so sorry you are having a frustrating time working with our team to complete your home and address concerns. We would like to assist and would appreciate if you could email your full name, address and some additional information to customersupport@pultegroup.com. Thank you for taking the time to leave a review. ^AS ... More

No Quality , not worth for the money

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

  • Anonymous
  • Canton, MI
  • December 11, 2019

Quality of the home is poor and not meeting customer standard or satisfaction.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby ... More

Poor quality of work

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

  • Anonymous
  • Lake Orion, MI
  • June 20, 2019

Price not worth for the quality of work done. Spent money on upgrades to get good quality/brand new items not items that are used somewhere else and items repaired due to damage done while transportation or installation. Issues are pointed out multiple times but never been looked into. ... More

Pulte Homes responded:
We apologize that you've had this experience and we'd like to learn more so we can assist with any unresolved issues. Please don't hesitate to email us at socialcare@pultegroup.com so we can help. --Sarah ... More

Good design + cheap labor = mediocre

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

  • Jean P.
  • South Lyon, MI
  • May 28, 2019

Pulte does a poor job inspecting the quality of their installations. They prioritize speed and will accept risk if it results in a short cut. We had many issues with our kitchen and it was on us to find and report them. This put a lot of stress on us. We did not find all of them and are now stuck with some damaged cabinets. ... More

Pulte Homes responded:
We're disappointed to hear that you encountered issues with your new home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah ... More

The poor reputation is true!

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

  • Anonymous
  • Canton, MI
  • July 16, 2020

Would NEVER build with Pulte again.

Pulte Homes responded:
We are disappointed to hear that you would not consider building a Pulte Home again. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email us at customersupport@pultegroup.com and our team will be in touch to discuss. ^AS ... More

Pulte homes I wouldn’t buy another one

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

  • John A.
  • Novi, MI
  • April 24, 2020

I have found lots of things wrong since moving in that they did that are just poor workmanship. Floors had cut outs for outlets for the electric recliners I had, the edges of the floorings around the outlets had big chips in it. When I noted that during the walk through all they did was take a black marker, flies are grey and color the chips in. All that needed to happen was the flooring need to be taped when they cut the flooring for the outlets, this is flooring 101. The paint is so cheap that when I used a magic eraser to remove a mark it wipes the pint down to the wall board. Grout was poorly lauded and c on omg up on the tiles. The field in bathroom have no caulking at the edges and corners. Just very poor workmanship. They also had very poor options and my place appraised 4K less then they were charging me and they made no attempt to even try to adjust the price. I would never buy another Pulte home. I am still waiting for them to replace a cabinet door that was poorly installed. ... More

Pulte Homes responded:
We are disappointed to hear that the quality of your new home is not up to our normal standards. We would like to work with you to make things right and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby ... More

Very Poor Building Experience

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

  • Swati P.
  • Lake Orion, MI
  • April 15, 2021

We recently purchased a home at the Bald Mountain community in Michigan. This is our second home that we were building so we had past experiences to compare. (1) The quality of workmanship has been horrible - architecturally and aesthetically. (2) The clarity on timelines was poorly managed - something that I had expected to be a well oiled machine given the quantity of homes that Pulte builds. (3) The quality of the home does not show for the amount that we paid. ... More

Pulte Homes responded:
We are very disappointed to hear that you are unhappy with the quality of your home and had an overall negative build experience. We would like to look into this situation so we can address it accordingly. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ... More

Westbury homes

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

  • Anonymous
  • Canton, MI
  • July 14, 2020

Due to the poor quality of workmanship, the other measures also followed suit. A good neighborhood with nice sized lots and house plans. However, not good value for the cost of the home. We expected impeccable workmanship but were constantly disappointed even after repairs were done. You cannot rely on anyone doing their job effectively. You must always follow up behind everyone to ensure things are done correctly. Considering we have no clue about construction, it was very inconvenient not to mention aggrevating. Would not recommend them as a builder. ... More

Pulte Homes responded:
We are so disappointed to hear that you are not pleased with the quality of your home and had a frustrating experience. We would like to learn more so we can make sure leadership is aware. If you could please email customersupport@pultegroup.com with your full name and address along with some additional information, we would greatly appreciate it. ^AS ... More

Pulte Homes - I did not get what was promised to me by pulte.

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

  • Rajashekar Reddy D.
  • Novi, MI
  • June 24, 2021

I did not get what was promised to me by pulte.

Pulte Homes responded:
We are so sorry to hear that our team did not deliver on what was agreed upon. If there is anything we can help address, please feel free to email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH ... More

Careless and poor workmanship by underpaid contractors, zero to ineffective supervision by Pulte

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

  • Anonymous
  • Westland, MI
  • July 14, 2020

I'm truly baffled when I see 5-star reviews. Must be the Stockholm syndrome: Paid enormous amount of money for a shockingly poorly built house - what to do except celebrate! There not much else or recourse. Everything I'm stating below is also corroborated by all the neighbors I've spoken to regarding a common, shared building experience we've had. We love the "idea" of the house and the general design, and the great location. However, from beginning to end everything is built sloppily by contractors who openly despise the properties they are building. If they didn't despise the house they are building, why would they drop their trash into the a/c-heat registers? Leave cans and cig butts all over the house? Not protect the tubs and showers and toss nails and construction debris into them and scratching them? Why would they mix their cement on the unprotected floor? Why would they leave nails sticking an inch out of the drywall? Or install a cracked tile on the stove backsplash? (and leave it) Why would they destroy windows, doors with acid and not clean it up? (forcing replacement) Why would they drip paint on the screens on leave it like that? Why would they leave splintered doors in every room? Or leave gaps, scratches and chunks of wood splintered off your beautiful oak flooring? Why would they leave 1/2" of brick flashing overhanging all over the house? Nails all over the roof? Scratched and gouged window sills from the siders dragging their goods out thru the windows? A fallen telephone pole in the back yard? A driveway so badly done with such low standards and zero Pulte supervision that it has to be redone - but making us wait 3 months after move-in (preventing sod install and other brickwork)? Siding buckled so bad that passersby ask about it? Our list (and the lists of several neighbors we've met) is too long to lay out here. It's bad. Pulte has already cycled through (lost) three site construction supers just since we signed the papers. Why do they not ask themselves, "What are we doing wrong?" We've been in the house for ~6 weeks. The "list" we've provided on items not considered "warranty" but just not done right by the construction crew are now being referred to their warranty department by the new super. (after no response from 'previous' site super on several promises over the last two months) If Pulte has a bad reputation in this area, they've earned it. ... More

Pulte Homes responded:
Thank you for taking the time to outline your experience although it is very disappointing for us to hear. We are very sorry that you have had a frustrating experience getting your issues addressed and did not have a pleasant experience working with our team. We value your feedback and have shared it with leadership so they are aware. If there is anything further we can do to assist or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com including your full name and address. Thank you again. ^AS ... More

Quality of the products like hard wood , dry wall installation, painting gaps are the worst. Still leveling and grading pending.

Quality 1

Trustworthiness 3

Value 1

Responsiveness 5

  • Satyanarayana K.
  • Novi, MI
  • May 12, 2021

quality wise there is lot to improvise for the price of the home or you can ask 10-15% more of the price so that customer gets quality product.

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there is anything specific we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ... More

Still waiting for grass and to fix my drive way

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

  • Miguel M.
  • New Hudson, MI
  • June 18, 2019

Poor quality for a 400 k home , sorry but we are so disappointed with This home

Pulte Homes responded:
We're so sorry to hear that you are disappointed with your home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah ... More

Not Pleased

Quality 2

Trustworthiness 1

Value 5

Responsiveness 1

  • Jermaine M.
  • Westland, MI
  • August 13, 2020

I am not pleased with the way Pulte is handling my concerns. For starters I'm going to start with my sod and sprinkler situation that I paid $6,000 for. My sod and sprinkler system could not be installed because my soil had not been final graded. So I reached out to the field manager of Pulte for my community to find out when would my final grade be done so my sod could be laid down. so in the midst of waiting for my final grade to be done it was brought to my attention that my sump pump was not completely installed they had the pipe coming out of the side of my house but not running into the ground to the sewer. ( How did this pass city inspection) that was taken care of but my sod situation has not yet been taken care of as of yet and it's been over a month since I closed on my home. My next issued was my air conditioner went out my 2nd week in my home and I had to call out the heating and cooling company who installed the system and I found out that one there was a line that was not tighten and all the Freon leaked out. My 3rd issue is a classic I had a new refrigerator delivered and my GFI socket kept tripping which caused my fridge to shut off. so I would have to reset the GFI switch to turn my fridge back on which would trip again several times a day. I emailed the field manager who told me to call the electrical company and that their number would be on the inside of the kitchen cabinet which it wasn't so I had to contact my salesperson for the number. I called the electrical company and left a message and I'm still waiting on a call back. So I called the warranty department to make a claim about the GFI situation and the 1st thing I was asked is what kind of fridge do I have ? I told her that I have a Samsung Fridge and she stated that Samsung fridges Ice makers make the GFI switch trip and there is nothing that was warranty would cover to repair and I would have to contact an electrician myself for the problem (wow ) I just purchased a home for over $350,000 and I have repair a electrical problem concerning my fridge. So I called a electrician out who informed me that my fridge need to be put on its own electric line and Pulte should have had this done at the time of the build like everything else in the circuit breaker box like the range Ac and ect. It took this guy less than 10 minutes to fix my GFI problem that Pulte would not take care of so sad. So now I've reached out to the sod company who stated they do not know when they can come out and lay my sod which is so unacceptable considering $6,000 was paid out for the job..... ... More

Pulte Homes responded:
While we are incredibly disappointed to hear that you are experiencing these concerns with your home we thank you for taking the time to leave a review so we can share it with leadership. We are also disappointed that you have had a less than excellent experience with our warranty team. We would like to look into the situation so we can address it accordingly and would appreciate if you could email customersupport@pultegroup.com with your full name, address and contact information. Thank you again. ^AS ... More

Stay away from Pulte

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

  • Paul S.
  • South Lyon, MI
  • August 09, 2019

4 1/2 months after closing I still do not have my irrigation system or yard installed. Horrible customer service full of threats, but they do not follow through on anything that they commit to. I used Pulte Title and they did not pay the insurance at closing, although they say the check must have been lost in the mail. I will never buy another Pulte home. STAY AWAY!!! ... More

Pulte Homes responded:
We're very disappointed to hear about your experience and we'd like to learn more about the situation so we can help. Please reach out to us at socialcare@pultegroup.com. --Sarah ... More

It is not what we expected from Pulte

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

  • Anonymous
  • Novi, MI
  • April 15, 2020

#1. The cabinet finishing is not good #2. If you have your Master Bedroom above your garage you need to buy a separate heater ... Based on our experience, overall it is 1 out of 5 stars.

Pulte Homes responded:
We are so sorry you had a negative experience and did not have your expectations met. We would like to learn more so we can work with you to make things right. If you could please email customersupport@pultegroup.com we would greatly appreciate it. ^Abby ... More

Yikes

Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

  • Vinay K.
  • Novi, MI
  • February 18, 2020

Our sales representative Kevin was absolutely amazing. He will accomplish great things. Can’t say the same for the quality of workmanship. Having an inexperienced eye for construction I put my faith in the construction crew of our home. Once the honey moon stage faded (60 days after closing) we noticed multiple defects. I won’t use Pulte again for a home, the price of almost 600k has given me a beautiful lot with 200k house on it. Materials are builder grade and the craftsmanship looks to be done by inexperienced laborers. Crown molding around the cabinets isn't attached, cabinets in the kitchen are the lowest grade you can buy, the backsplash tile work is short (some tiles stick out, grout lines appear to be done by a child) Great marketing but the product isn’t worth the cost. ... More

Pulte Homes responded:
We are pleased to hear that you had a good experience with our sales team but are incredibly sorry to hear that you aren't pleased with the overall quality of your new home. If there is any additional information you would like to provide or if there is anything specific we can assist with, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby ... More

The worst builder so many problems so many missing stuff

Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

  • Yoesif T.
  • Macomb, MI
  • January 08, 2020

The worst builder so many problems so many missing stuff

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed in us and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. ^Abby ... More

Pulte Homes - Overall the buying experience was not great.

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • Vijay George Fernandez J.
  • Novi, MI
  • May 26, 2021

Overall the buying experience was not great. Right from the time of choosing the lot till the celebration walk there were lot of issues. The buyer is always treated with rude answers. First of all not enough time is given to decide on anything, no clear explanation is given about the land, floor plan and customization, being a first time buyer we struggled a lot by the way we were treated. Almost it felt like pulte has this attitude towards customers " take it or leave it " as there are lot of people waiting to buy. Design center appointment was a disaster, everything has to be decided right at that moment without even having a minute to think about it, no new home buyer will be able to decide things by looking at small pieces of sample available in such a short time. I was always open for suggestions and friendly approach but it was not what I experienced. Any customization you ask for is denied even though you are willing to pay for it. It never felt like the builder is building a house for me according to my convenience rather than customer has to adjust and accept with whatever builder provides. I really had high expectations to build a home with pulte but at the end highly disappointed. ... More

Pulte Homes responded:
We are so sorry to hear that your home building experience left you disappointed and did not meet your expectations. We would like the chance to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you for taking the time to leave a review. ^AH ... More

Plenty of dissointed with quality

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

  • Joseph S.
  • Clarkston, MI
  • May 25, 2021

Been here nearly 3 months, thought our new house would be completed to our satisfaction, still waiting like many of our neighbors

Pulte Homes responded:
We are so sorry to hear that you are still waiting on repairs in your new home. We would like to help and ask that you please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ... More

Pulte Homes - I feel like cheated.

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • Rahgul G.
  • Novi, MI
  • November 04, 2020

I feel like cheated. When I decided to buy a new construction house I had expectations to get a perfect house when I am paying close to my hard earned half Million dollars. When we had new house inspection and walk though we found too many issues which was not expected from a new construction. Drywall and finishing was very poor. Everywhere I could see nail holes in dry wall and all the trims, doors and windows. My closing date was rescheduled couple of times. To make up the changes in closing dates construction manager offered Pulte could do something for us. We discussed the option of getting garage finished and install backsplash in the kitchen. Also told me to buy backsplash and grout. They will install it and also will give me a gift card for the price of tiles and grout. Trusting their words was a bad bad idea. It's been almost 2 months after I bought tile and grout. Now they don't even pick up my calls or return the calls. No proper replay on e-mails as well. I am very disappointed I went with Pulte. I should have chosen a more reputable builder. Don't make the same mistake I made. ... More

Pulte Homes responded:
We are so sorry to hear that you have had a frustrating experience and are disappointed in your choice to build with us. We would like to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS ... More