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What Homeowners Have to Say About Pulte Homes in Washington

Read the 94 homeowner reviews of Pulte Homes's new homes in the Washington area. Washington homeowners rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.9 out of 5 stars
in the Washington area

94 Reviews - 11 Communities

5 ★(40)

4 ★(23)

3 ★(16)

2 ★(11)

1 ★(4)

Quality 3.8

Trustworthiness 4

Value 4

Responsiveness 4.1

We have been very satisfied with our new condo purchase from Pulte

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Gary M.
  • Gaithersburg, MD
  • September 18, 2019

Pulte staff worked hard to resolve issues and help us out when our closing was delayed at the last minute because of a fire inspection issue.

we have pnly 2 complaints. First, thee are no doorbells installed in our condo. If someone comes to the door, we often don't hear them knock?? Second, there is no electriec outlet in the garage to vaccume our car or pump our bike tires!! Please address!!!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Norman Z.
  • Gaithersburg, MD
  • September 17, 2019

see above!!!

Pulte Homes responded:
Hi Norman. We are so sorry that you have these issues but thank you for bringing them to our attention. Please email socialcare@pultegroup.com and our team will look into the situation. ^Abby ... More

Happy

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Barry S.
  • Gaithersburg, MD
  • September 12, 2019

My wife and I purchased at Downtown Flats in Gaithersburg. We are very happy with our decision and are pleased with the work Pulte did in creating our building and condominium unit.

Great home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Mukesh B.
  • Clarksburg, MD
  • August 09, 2019

Thoughtful design and value added features.

Pulte Homes - The sales consultant Ben is very professional and helpful making

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Yeena L.
  • Gaithersburg, MD
  • September 14, 2021

The sales consultant Ben is very professional and helpful making the purchase experience very easy and positive.

Pulte Homes - Thank you so much Patrice Hutchinson (Crown East) for making

Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

  • Adela M.
  • Gaithersburg, MD
  • August 04, 2021

Thank you so much Patrice Hutchinson (Crown East) for making my dream of becoming a new homeowner come true! Thank you so much for your help!!

the post-closure repair was done promptly

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Sukjoon P.
  • Rockville, MD
  • April 08, 2021

The home was well built with only a couple of minor issues

Excellent service, no regrets

Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

  • Wayne K.
  • Germantown, MD
  • November 06, 2020

All the quality and professionalism one could expect from a big name company with an established reputation. A few mistakes were made with the numbers and there seemed to be redundant forms to sign, but these were resolved very quickly when I brought them up. ... More

All Pulte representatives we had the pleasure to meet and work with are extremely professional, displaying great customer service skills.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

  • Peter D.
  • Germantown, MD
  • January 08, 2020

Overall experience has been very positive and the outcome very satisfying.

Pulte Homes - So happy to be in my new home.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

  • Chinonye V. M.
  • Laurel, MD
  • June 29, 2021

So happy to be in my new home. It’s beautiful inside and out, and the community is an added bonus.

Pulte Homes - I was satisfied with Pulte.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Zachary B.
  • Rockville, MD
  • June 24, 2020

I was satisfied with Pulte.

Pulte Homes - There are some small problems, one of the heating and air heaters

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Jing L.
  • Germantown, MD
  • February 11, 2020

There are some small problems, one of the heating and air heaters room couldn’t closed tightly, because this door position is too low. The surface of entrance floor looks like unfinished.

Very Happy with my New Home

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Chaz B.
  • Germantown, MD
  • October 04, 2019

Very professional and responsive.

A nice home to retire in without all the bells and whistles.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Susan M.
  • Germantown, MD
  • March 25, 2020

I am very content in my new home, after moving out of the very large custom built family home that I raised my family in. This house is perfect for me.

Pulte Homes - Nice home and nice location.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Germantown, MD
  • June 29, 2021

Nice home and nice location.

We love our new Pulte home!

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Jeanie L.
  • Germantown, MD
  • January 14, 2020

Overall Great Experience. Love the home! Sales Consultants were the best that I've ever worked with (this is the 5th home I've purchased in the past 45 years). Everyone has been great to work with including the construction supervisor, the warranty supervisor, etc. The only negative experience was dealing with Pultes Mortgage Company. I won't go into that...let's just say that it was NOT a good experience. ... More

Pulte Homes - My experience has been mostly good.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

  • Kimberly T.
  • Laurel, MD
  • July 06, 2021

My experience has been mostly good. They are super helpful, just make sure everything is clear and to your liking before you finish.

Clarksburg Town Center

Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Clarksburg, MD
  • July 14, 2020

Great value. Nice home!

Pulte Condo in Crown

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Chatterjee F.
  • Gaithersburg, MD
  • September 18, 2019

Pulte Condos in Crown Gaithersburg review – Pros: The location of these condos in Crown, Gaithersburg Maryland is fantastic - they are within a stone throw distance from Crown city center that includes 7+ good restaurants/bars, a Starbucks store, a great wine shop, a Harris Teeter, a Sports club and other stores. With easy access to 270, MD 200-ICC and close proximity to Shady Grove Metro Station the location speaks for itself. The external look of the building is very modern and attractive. The building is located across from the pool and community center and therefore has easy access to these amenities. Inside the unit, the upgraded kitchen appliances and washer/dryer are excellent. The floor plan I choose – Brooklyn has nice size open kitchen and living room area. I will definitely give building a 4.5+ star rating out of 5 stars especially because both, the Sales and Delivery/Operation staff is very professional and attentive. Having said that, there are a few elements that could have been designed better to get a 5 star from me. Cons: - The sound proofing in the building, both internally and externally is nearly nonexistent, the ceiling is lower than 9 feet, there is only one elevator in the building of 32 residents that not only is inconvenient but it is also a single point of failure especially for elderly living on the 3rd and 4th floors, the parking is very limited with a very flimsy and noisy garage door protecting the entrance, the adjacent same size windows do not have symmetrical dimensions and therefore creates a challenge for designing high-end window treatment. For the unit size of 1500+ sq. ft. The balcony size is a joke. Obviously, some of these are design while others are construction quality control related issues. Bottom-line - While the corporate planners/architects plan these Condos to maximize the square footage and utilization for obvious reasons however, they do neither have experience nor inclination to make the design for functional living. There are way too many of these smaller features I can list here that can be easily incorporated into the design that makes a good design great but this review already too verbose. ... More

Pulte Homes - As with any construction there will be some issues.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Germantown, MD
  • June 18, 2019

As with any construction there will be some issues. Pulte is very responsive.

New Home

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • David A.
  • Germantown, MD
  • August 19, 2020

Pre-settlement Pulte was responsive to issues. Since settlement have made Pulte aware of a couple of issues that have not been addressed in over 15 days. It appears that follow-up from both parties is needed.

King Farm Md

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Ariel S.
  • Rockville, MD
  • June 03, 2020

The best news for the community is Mr Sean H He does care and helps and supports at all time.

Service request after closing.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

  • Anonymous
  • Germantown, MD
  • January 28, 2020

Did not receive a prompt response to service request. For example, when I requested adjustment to water pressure and temperature, I was initially told to call a plumber myself. Eventually, service was provided but had to make multiple contacts. Issue could have been handled more efficiently. ... More

Great home but they used a horrible AC contractor

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Germantown, MD
  • January 07, 2020

I was quite pleased with my home. The overall building process was smooth and transparent. Like most new homeowners I do worry about how quickly additional homes will be added to the community and if I overpaid with the current trends of the market. I do recommend taking the walk through with your project manager seriously and noting ALL problems prior to close. Unfortunately, they chose a horrible and unresponsive AC contractor. They have missed appointments, ignored calls and at times been downright rude. They also installed the AC improperly. Pulte is quite responsive but outside of calling the contractor there is really nothing more that they can do. ... More

Our New Home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Melvin Y.
  • Germantown, MD
  • June 25, 2020

Not happy with the quality of the plants Pulte planted in our yard.One section no plants,Some of the plants died within the first month in our home!