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Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Read all 248 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Chicago Area

248 Reviews in Chicago Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Value 3.7

Responsiveness 3.7

Customer Reviews

Covid prevents fair rating

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2020
  • Woodridge, IL

The Pulte salesperson separated from Pulte just after I signed the purchase agreement in January. I was not able to do a walk-through to view the construction progress. I did a walk through the morning of the closing in mid-March and everything looked okay except for a few missing upgrades that the sales rep had verbally promised. The governor issued a Covid 19 "stay-at-home" order so no repairs can be addressed at this time. The essentials are working fine... HVAC, electricity, plumbing, water... My repair list is long but does not include any major concerns. I've purchased and added ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Pulte Homes - Overall experience is ok and quality of the house isn’t great.

  • Venkata K.
  • Verified HomeBuyer
  • August 30, 2022
  • Naperville, IL

Overall experience is ok and quality of the house isn’t great.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Pulte's process works well for them, but it is not ideal for homebuyers

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2022
  • Algonquin, IL

At Trails of Woods Creek in Algonquin, homebuyers are passed along from sales rep Kristen or Christine, to Celeste at the design center, to construction manager Anthony, to Brandon for pre-drywall review, to Alex for pre-closing review, to Kerie for after-sale support. It would be helpful to have a single advocate homebuyers could turn to at any stage for support or to have their questions answered. It is difficult to find out what is included in the base price, because the models include so many options. This is especially true for lighting and electrical outlets. Be persistent and keep ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes - Our journey with Pulte to build our first home was good if not

  • Dhruv K.
  • Verified HomeBuyer
  • June 23, 2022
  • Aurora, IL

Our journey with Pulte to build our first home was good if not great. From the first step the Sales consultant was a huge help in getting us to know about the community and the house. There were a couple of instance where he did not notified us about a couple of things which may have been better if we would have known about it. The design center appointment also went. There were a few hiccups during our closing and after few calls we were able to solve it with Pulte's team. Pulte's loan team was also nice and helped us in every possible steps. Once we moved in, construction manager was also ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Pulte Homes - Be wary of what is or is not included in upgraded features.

  • Michael L.
  • Verified HomeBuyer
  • December 13, 2020
  • Naperville, IL

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Not that good for the price you pay

  • Bharath K.
  • Verified HomeBuyer
  • August 12, 2020
  • Naperville, IL

Once you move in stay in home you will notice lot of things like finishing doors touch up holes on hardwood floor and walls nails... you will notice so many issue... when you invested half million with smart home option, pulte did not provided me second garage opener and never communicated. Pulte just change their polices but never communicate with home owners.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Not as great as advertised

  • Sarah B.
  • Verified HomeBuyer
  • August 30, 2022
  • Algonquin, IL

Working with the sales consultant was great for the most part, until the very end when communication basically stopped. For your sake, I hope you don't have any issues because getting them addressed is time consuming and getting someone to actually help you is difficult. You pay a lot of money for not great service. I continue to notice poor craftmanship in my home and the interior paint job has tons of issues. It simply wasn't possible to catch everything during our walk through and now what was missed we are stuck with. My floor creaks all over my bedroom. Overall, I love the look and ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Pulte Homes - Get your issues resolved prior to closing

  • Anonymous
  • Verified HomeBuyer
  • July 08, 2022
  • Naperville, IL

Get your issues resolved prior to closing

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Home II: Quick finish and cheap trim reduces value to price ratio.

  • Larry O.
  • Verified HomeBuyer
  • February 12, 2022
  • Bloomingdale, IL

This is our second Pulte home. Our previous one, built two years ago, showed a much higher quality of finish. At first glance during our walkthrough, the home seemed striking. Of course, your heart is racing at the reveal, and there is so much to see, that it is difficult to see everything. Once we furnish and accessorize the home it will look beautiful. However, being our second Pulte home, we are disappointed at the use of MDF (like cardboard with a nice plastic finish) as a trim material. It is difficult to repair should it get dinged or gauged. We noted several of these dings and ...

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

Pulte Homes - The 10 yrs warranty thay they mention at the time of marketing

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Plainfield, IL

The 10 yrs warranty thay they mention at the time of marketing is ONLY for the structural and not for the entire home. Quality of product or workmanship is ok.

Total Score 3


Quality 3

Trustworthiness 4

Value 2

Responsiveness 3

Sales staff Jaime, Jonathan, & Matt the field manager

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Aurora, IL

You buy a box, nothing is included! basic base selection is dull therefore you have to upgrade and pay more! by the time you add all the necessities to beautify your place, you add & pay $80,000 more. Paint job not very good!

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

The house

  • Robert B.
  • Verified HomeBuyer
  • April 20, 2021
  • Wheaton, IL

The house is basically a kit so, the fundamentals are good. But the finishing is poor. Exterior and interior painting is poor. Interior trim is poor. Front door does not fit. Basement window well is littered with construction materials. They cut corners everywhere they can. We have built 3 homes and this is the most expensive and the poorest quality. I have requested things to be fixed and so far nothing.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Could be better

  • Danny H.
  • Verified HomeBuyer
  • June 02, 2020
  • Naperville, IL

ceiling needs repairs bad and they have still not corrected it. Been 3 months now.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

This is not a quality custom builder

  • Ralph B.
  • Verified HomeBuyer
  • May 08, 2019
  • Naperville, IL

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his ...

Pulte Homes responded:
Thank you for taking the time to leave a review. We appreciate your thoughts on our process and we apologize for the delays you experienced in getting your issues addressed. If you have additional comments you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Under whelmed

  • William K.
  • Verified HomeBuyer
  • April 13, 2022
  • Winfield, IL

House was not ready to close but we closed anyway. More than 40 follow-ups. 29 left 8weeks past close.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Online shows homes ready for move in and lower cost. Reality was none available and cost was almost 100k

  • Jeffrey C.
  • Verified HomeBuyer
  • April 08, 2022
  • Lake Villa, IL

Advertisement shows units available and cost in the middle 200k, reality was there we no home available within two months and the cost was a 100k more than advertised

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Pulte Homes - If they used a higher quality of materials, I think they would

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2021
  • Bolingbrook, IL

If they used a higher quality of materials, I think they would have less repair issues.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Unfortunately, not as great as anticipated

  • Elaine B.
  • Verified HomeBuyer
  • April 28, 2020
  • Bloomingdale, IL

Read the reviews on this site very carefully. The mortgage process was a teeth grinding nightmare; however, the loan consultant was the saving grace. Mortgage processor asked for information piecemeal and how many times do you need to check with an underwriter for someone who is close to a credit score of 800? Title insurance was wonderful. The pre-drywall walk through was well done with considerable knowledge and helpful detail shared. While there is no doubt the structure is well built, some interior finishes are low quality, overpriced and contractor final work is sloppy. If there are ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Save your money...skip the cosmetic upgrades

  • Jimmy R.
  • Verified HomeBuyer
  • May 11, 2022
  • Elgin, IL

Overall construction was good. But we spent a ton of money on upgrades which included flooring, tile work, cabinets and counters. There wasn't much attention to deal at all. Most tiles in the master shower are wonky, and don't line up. The caulk job was amateur at best. Just sloppy. The floor they installed throughout the first floor has several spots where the planks aren't supported and the seams separate from one another. They installed a floor vent in front of my sliding rear door. They have a light switch literally wedged in a corner upstairs...which looks really stupid. The ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Pulte Homes - Buying experience was ok at the start but closer to the end trying

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Elgin, IL

Buying experience was ok at the start but closer to the end trying to figure out closing was a bit messy. Responsiveness to issue at final walk thru and days after closing is lacking. Still waiting on stuff/answers weeks later. I get that they are busy and have other home owners but if you say you will do something do it.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Pulte Homes - Ok ok type, but this builder are on time always.

  • Setul P.
  • Verified HomeBuyer
  • November 23, 2021
  • Naperville, IL

Ok ok type, but this builder are on time always.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Beautiful home, unresponsive or dismissive sales person and field manager

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2021
  • Bolingbrook, IL

Home is beautiful. Salesperson should reference a list of options to go over with home buyer-not rely on home buyer discovering that something wasn’t even offered during the building process. Also, salesperson strongly suggested that I not get the backsplash option for my kitchen, and do it myself, but when I thought it through and thought that because I bought a range tower exhaust, it might be wise to have the builder do the backsplash was abruptly told by the salesperson that it was too late and I had to do it myself, regardless of my willingness to pay the $500 change fee. When I made ...

Total Score 3


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Ashwood crossing

  • Paul O.
  • Verified HomeBuyer
  • November 13, 2019
  • Naperville, IL

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Pulte Homes - We closed 2.

  • Kathryn J.
  • Verified HomeBuyer
  • June 03, 2022
  • Bolingbrook, IL

We closed 2.5 months ago. Just informed we won’t get a yard until at least July. Kitchen ceilings cracking. Mortgage process a disaster. All in all wouldn’t recommend.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Pulte Homes - still we are waiting for fix backyard door and backyard groung

  • Kanaiyalal P.
  • Verified HomeBuyer
  • August 30, 2022
  • Bartlett, IL

still we are waiting for fix backyard door and backyard groung not fixed well (not safe for kids)so i want that fix it as soon as possible

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1