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What Homeowners Have to Say About Pulte Homes in Chicago

Read the 103 homeowner reviews of Pulte Homes's new homes in the Chicago area. Chicago homeowners rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4 out of 5 stars
in the Chicago area

103 Reviews - 19 Communities

5 ★(49)

4 ★(26)

3 ★(13)

2 ★(7)

1 ★(8)

Quality 3.9

Trustworthiness 4.1

Value 3.9

Responsiveness 4

Almost Five Stars

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Frank N.
  • Wheaton, IL
  • October 23, 2020

We could not be happier with our overall result. We are thrilled everyday to be here. Our experience with the sales team, management and construction manager was great. Our almost 5 star rating was do to a very bumpy ride with the mortgage team. We did not receive our mortgage approval until the night before our actual closing, which was 8 months after our purchase contract signing. ... More

Pulte Homes - They stayed on schedule which helped facilitate the move

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • David C.
  • Wheaton, IL
  • October 28, 2020

They stayed on schedule which helped facilitate the move

Buying and making design decisions

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Paulena B.
  • Naperville, IL
  • March 03, 2021

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards. ... More

Made the whole process seamless

Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

  • Christopher P.
  • Naperville, IL
  • February 03, 2021

The construction manager was very responsive to any questions/concerns and very thorough in his final walkthrough.

Great quality home that is of a reasonable price!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Siddhartha S.
  • Bloomingdale, IL
  • September 19, 2020

Great quality home that is of a reasonable price and is beautiful! Up until now, any issues are timely addressed by warranty as well.

Bloomingdale Walk - Denali

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Nauman Z.
  • Bloomingdale, IL
  • August 18, 2020

Home buying process was smooth. Pulte met all deadlines despite Covid-19 restrictions.

Great customer service

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Paul G.
  • Naperville, IL
  • April 01, 2020

Great communication through the sales and construction phases. Very satisfied with the experience

Pulte Homes - Good

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Nitin P.
  • Naperville, IL
  • November 20, 2019

Good

Quality workmanship.

Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

  • Robert L.
  • Vernon Hills, IL
  • February 18, 2020

Make sure you know ALL the options on your new home before you finalize your purchase.

Pulte Homes - Everyone that we've dealt, at Ashwood Crossing Naperville, with

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Jeffrey N.
  • Naperville, IL
  • January 08, 2020

Everyone that we've dealt, at Ashwood Crossing Naperville, with has been helpful, timely, available and easy to work with.

Great Work & Quality - Terrible Response time post sale

Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

  • Jeremy R.
  • Woodridge, IL
  • August 13, 2020

We love the house and the craftsmanship is incredible. The post sale responsiveness to a service tickets has been terrible and borderline unacceptable. Apparently caring about a customer after money is in the bank ends.

New Home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Elzy B.
  • Naperville, IL
  • June 02, 2020

Very nice location and home

Great Experience with the whole team

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Eric W.
  • Yorkville, IL
  • March 25, 2020

Paint on the outside doors is cheap. Everything else has been great.

Hobson hills lot 3

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Anonymous
  • Woodridge, IL
  • February 17, 2020

Great people to work with. Quality of the material is not that great as compared to the price. Does lacks some finishes/touchups at the first place which were taken care once service request were created. Overall I am happy with Pulte. Would definitely recommend. ... More

Good experience overall

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Thomas W.
  • Wheaton, IL
  • October 16, 2019

Field manager was outstanding with advocacy for the homeowner and responsive communication. Slower than expected sales reflect a less than ringing endorsement regarding the value for the price paid for this community. Reasonable quality of materials and workmanship overall, but some areas could have been better for the price of the house. Particularly disappointed that the drywall seams in the garage were not finished. Also, the double hung windows have a fixed upper half, making it extremely difficult to clean the outside. Also, the lack of outlets in the unfinished basement is troublesome. ... More

Pulte Homes - i am not completely satisfied about the house for the price i

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Jennifer S.
  • Lincolnshire, IL
  • August 21, 2019

i am not completely satisfied about the house for the price i paid. i upgrade a lot of stuff in the house, and as soon as i moved in I found out a few things started chipping and peeling, i called, emailed, texted, it took a month for me the get answer and i got an attitude too. this is my second Pulte home, i have to say i am disappointed. And if i get another house, it will not be Pulte. ... More

We are happy

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Naperville, IL
  • June 20, 2019

We purchased a house we both liked, had it built and are about to move in.

Pretty good

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Vernon Hills, IL
  • May 22, 2019

Not bad, a bit below my expectation.

Pulte Homes - Don't be afraid to pick out your own items in the house, even

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Richard (Dick) N.
  • Naperville, IL
  • May 14, 2021

Don't be afraid to pick out your own items in the house, even if they don't offer it.

Hoot’s review

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Terry H.
  • Naperville, IL
  • July 01, 2020

Everything up front has bee great After closing response is slow! Don’t blame it on virus!

Pulte Homes - Field staff and sales staff were great.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Matthew K.
  • Plainfield, IL
  • April 09, 2020

Field staff and sales staff were great. Closing was a disaster

Decent Home builder

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

  • Costel S.
  • Vernon Hills, IL
  • September 08, 2020

I purchased a Home from Pulte at the Cuneo Mansion in December 2019. The whole process took 7 months ,pandemic period included. There were issues from the beginning, the sales department team lacked the skills, they changed the sales contact person right after we signed, the blame passing started after that stage ,sales manager would get in touch only when I was ready to contact headquarters which I felt it was very unprofessional , he’s there to help I had a minor issue caused by the previous sales person that I needed addressed, acting like an unreachable CEO didn’t help the image of Pulte (I hear this from other residents as well, so it’s a regular business practice of his apparently) .The design department shows no interest in helping you choose anything or in selling you quality materials without triple the price , i can honestly say it wasn’t an amazing home buying experience , absolutely not , not for the price, but they build decent homes,the home plans are very modern and beautiful, the location is amazing , close to everything you could possibly need , they use lower price and quality materials , but you can tell that right away. Location beats any disadvantages, price-wise be ready to pay more for what is worth , quality speaking. The workmanship is good, they are not very responsive to issues once you do the closing survey I heard from the community . Construction engineer, Ryan was cooperant and professional , he saved the company image for us. So far after one month living in the new home I am pretty satisfied with the house. Minor issues that I hope they will address, nothing major so far! I recommend this subdivision for any age group, there’s a great mix of all ages , very beautiful surroundings. Advice for Pulte , you can improve the sales experience definitely starting from management , im absolutely sure they could use more training! ... More

Pulte Homes - Mostly a good experience, however no one has contacted me about

Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

  • Amanda M.
  • Hawthorn Woods, IL
  • May 30, 2019

Mostly a good experience, however no one has contacted me about the issues we did have, which is greatly disappointing.

Was hoping for better

Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

  • Kelly W.
  • Plainfield, IL
  • January 14, 2020

So far we have been mostly disappointed in the craftsmanship rather than materials. Attention to detail in workmanship and quality control needs improvement. To date, post-closing warranty issues have been addressed.

Great location, floor plan and people,(jack and wendy)but sloppy workmanship

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

  • Thomas M.
  • Wheaton, IL
  • April 08, 2021

With Pulte you get a mixed bag. Overall the people we’ve worked with directly were conscientious and well intentioned and responsive to our questions and requests. The finish workmanship detail has been very poor, especially with regard to painting (front door entry, spiral staircase, front exterior) and front brick work. Very sloppy on detail. I’m thinking, “I just paid what I paid and this is what I got?”. Uggghhh! I heard about Pulte Build Quality, but I guess it didn’t include these things. It’s not like anyone from Pulte has come to me and said, “we agree this is sloppy and we can do better. we’re going to make this right”. Maybe someone will read this that cares and has the time to follow up. ... More