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Pulte Homes

has 3.7 out of 5 stars in Atlanta Area

204 Reviews in Atlanta Area

Ratings by Category

Overall 3.7

Quality 3.6

Trustworthiness 3.7

Value 3.7

Responsiveness 3.6

Customer Reviews

Poor craftsmanship

  • Jim D.
  • Verified HomeBuyer
  • May 28, 2019
  • Peachtree City, GA

Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.

Pulte Homes responded:
We are disappointed to hear that you aren't satisfied with the quality of your new home as it is our goal to deliver an exceptional home. Please don't hesitate to email us at socialcare@pultegroup.com if you'd like to discuss this further. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Disappointed to say the least

  • Evans F.
  • Verified HomeBuyer
  • July 19, 2019
  • Atlanta, GA

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We apologize that you haven't been receiving a prompt response to your requests and we'd like to learn more about the situation so we can assist. Please email us at socialcare@pultegroup.com. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

lack of concern and truthfulness regarding sales

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2021
  • Peachtree City, GA

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your issues addressed. We would like to learn more about your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ...

Total Score 1


Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

Poor Quality and Finish

  • Justin C.
  • Verified HomeBuyer
  • September 15, 2021
  • Acworth, GA

The local construction managers were great to work with and did an amazing job helping us get into the house. Unfortunately, there are many issues with the house that they are unable to resolve due to the company policy. The gutters on the house ...

Pulte Homes responded:
We are disappointed that you are experiencing issues in your new home. We would like to look into this situation and address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

The builder quality is being poor and very sub par

  • Nour R.
  • Verified HomeBuyer
  • April 08, 2021
  • Peachtree City, GA

The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....

Pulte Homes responded:
We are so disappointed to hear that we did not meet your expectations and we are concerned that you felt taken advantage of. We would like to learn more and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Pulte Homes - Quality issues continue 6 weeks after closing

  • Paul R.
  • Verified HomeBuyer
  • September 11, 2019
  • Decatur, GA

Quality issues continue 6 weeks after closing

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home. Please email socialcare@pultegroup.com with some more information and our team will ensure that those issues are resolved. ...

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Bad Closing Experience

  • Joseph C.
  • Verified HomeBuyer
  • July 24, 2019
  • Atlanta, GA

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on ...

Pulte Homes responded:
We're incredibly disappointed to learn about your closing experience and we encourage you to reach out to us at socialcare@pultegroup.com to discuss this further. ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Very displeased

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2021
  • Cumming, GA

Slow to respond to issues even if they are classified as emergent.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Sloppy workmanship

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Powder Springs, GA

I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience for we stand behind our build quality and this workmanship is not what we want you to feel about our company. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - Some of the employees are very unprofessional.

  • Selena L.
  • Verified HomeBuyer
  • November 03, 2020
  • Mableton, GA

Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.

Pulte Homes responded:
We are disappointed to hear that you had a negative experience with our team and are unhappy with the quality of your new home. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Think before buying

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2019
  • Decatur, GA

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold ...

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

The poor workmanship performed by Pulte sub-contractors

  • Gary Lee D.
  • Verified HomeBuyer
  • June 04, 2021
  • Canton, GA

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall ...

Pulte Homes responded:
We are so disappointed to hear of the experience you had working with our team and we understand your frustration. We would like to make leadership aware of this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - till now most of the problems I had not fixed

  • Samar s.
  • Verified HomeBuyer
  • September 09, 2020
  • Atlanta, GA

till now most of the problems I had not fixed

Pulte Homes responded:
We are disappointed that you have experienced problems with your new home but we thank you for taking the time to share this feedback. If there is anything we can assist with or any additional comments you would like to share, please feel free to email customersupport@pultegroup.com. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed

  • Kathleen H.
  • Verified HomeBuyer
  • June 02, 2020
  • Mableton, GA

Since closing and occupying my home I have been getting the run around concerning service requests from the Project managers, all the way up the latter to the VP of Construction. Seems like there is little recourse.

Pulte Homes responded:
We are sorry to hear you have had a hard time getting your concerns addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. Thank you for taking the time to leave a review. ...

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Poor Responsiveness After close

  • Erik N.
  • Verified HomeBuyer
  • December 12, 2021
  • Auburn, GA

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

The poor workmanship and lack of responsivness

  • Yvonne H.
  • Verified HomeBuyer
  • October 12, 2021
  • Powder Springs, GA

This is the fourth house I have purchased in my life and it was the worst experience I have ever had. They moved my closing date up by 2 weeks even though I was assured I wouldn't close before mid-August (which was the time frame I requested) and ...

Pulte Homes responded:
Hi, We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Only been here 3 months, but we're already seeing stains in the ceiling and cracks around the house

  • Carlo K.
  • Verified HomeBuyer
  • March 07, 2020
  • Decatur, GA

We moved to our townhome at Park side at Mason Mill about 3 months ago: 1.) Plumbing clogged the 3rd week after we moved in; the farmhouse sink and toilets overflowed. It was a mess when we got home that night that my wife cried. 2.) It's been 3 ...

Pulte Homes responded:
We are so sorry to hear that you have so many concerns with your new home and hate that you are disappointed with the quality as well as your experience. We would like to be in touch to see how we can help and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to share your experience. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Exactly what I expected from Pulte

  • Richard H.
  • Verified HomeBuyer
  • December 06, 2019
  • Kennesaw, GA

When I found out that Pulte was the builder I did not have high hopes and Pulte did not disappoint. The house was wrong from they day the footers were dug incorrectly which is an issue I had to point out to the Field Manager myself. There isn’t ...

Pulte Homes responded:
We are sorry to hear that you aren't happy with the structure of your home. If there are additional concerns you would like to make us aware of or if we can help with getting any concerns addressed we are always reachable at socialcare@putlegroup.com ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Michael G.
  • Verified HomeBuyer
  • July 31, 2019
  • Kennesaw, GA

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, ...

Pulte Homes responded:
We hate to hear that you're not happy and we apologize that you encountered these issues. We have shared your comments with local leadership and we encourage you to reach out to socialcare@pultegroup.com if you'd like to discuss your experience further. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

full of problems

  • Gab Hyun C.
  • Verified HomeBuyer
  • January 12, 2022
  • Buford, GA

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Avoid Pulte

  • Sandesh D.
  • Verified HomeBuyer
  • January 12, 2022
  • Acworth, GA

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor craftsmanship and Integrity

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2021
  • Atlanta, GA

Look elsewhere if you are interested in buying a great home !!!

Pulte Homes responded:
We are disappointed to hear that you would not recommend our services due to your experience working with us. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Homeowner

  • Mario F.
  • Verified HomeBuyer
  • July 30, 2021
  • Acworth, GA

The quality of the house and the finishes were extremely bad, in addition to the numerous delays and the closing date it was postponed several times, causing a lot financial damage.

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and had a frustrating closing experience. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cuts corners, workmanship is horrible

  • Stacey Michelle H.
  • Verified HomeBuyer
  • May 19, 2021
  • Canton, GA

I can’t even begin to explain the issues that I’ve had with my home. Pulte apparently uses day laborers that are unskilled to do work in the houses because the workmanship is horrible and there’s no accountability and apparently no one following up ...

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. We would like to learn more about your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

BAD BUILD

  • Johnathan D.
  • Verified HomeBuyer
  • May 13, 2021
  • Atlanta, GA

This was the worst experience I have gone through in my life. The quality of build has been bad from the beginning. We have gone through 5 different field managers, each one messing everything up along the way. We closed in March 2021 and still have ...

Pulte Homes responded:
We are so very disappointed to hear that you have all of these concerns with your new home and are not receiving the service you deserve. We would like to get leadership involved and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1