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Pulte Homes

(6044 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Atlanta

Read the 191 homeowner reviews of Pulte Homes's new homes in the Atlanta area. Atlanta homeowners rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.8 out of 5 stars
in the Atlanta area

191 Reviews - 20 Communities

5 ★(79)

4 ★(43)

3 ★(27)

2 ★(21)

1 ★(21)

Quality 3.7

Trustworthiness 3.8

Value 3.8

Responsiveness 3.7

Good buying experience, quality issues upon occupancy

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Auburn, GA
  • July 07, 2021

We were very happy with the initial process of getting started and selecting our options and watching the house go up. I feel the builder was responsive during the building process and kept us well up to date on their progress. After moving in we have been somewhat disappointed in some of the quality of the work. The base paint seems very cheap and comes off the wall with water. So wiping a dirt smudge off the wall ended up with missing paint and just brushing against the wall leaves smeared “dirty” areas. We found dried caulking stuck to random cabinet surfaces around the kitchen, paint and stain splatters on the floor, railing and baseboards in multiple areas. I guess it was just timing as well because the sod laid for our yard in April was mostly dead when we moved in and they said it would fill in but over a month later we still have areas completely dead. This was a 6-7 month long process and we were feeling pretty good the whole time but right at the tail end it seemed like the quality of work was lacking in some areas, the paint in particular is really upsetting. With 4 kids I imagine that half my paint will be gone within a year just from wiping finger prints off the wall with a wet wash cloth. ... More

Building supervisor Nate Lawerence kept us informed..

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • John N.
  • Peachtree City, GA
  • May 27, 2021

Sales should be more informative as to what is available per home. Landscaping is terrible. Got dead sod and the only response was “don’t worry it will come back”. Going on two months and sod is still dead. Very disappointed in landscape.

Respectful, Friendly, Professional, Courteous.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Alison W.
  • Acworth, GA
  • January 26, 2021

It was an almost seamless, effortless experience with very few hitches.

lack of communication from project manager

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Mableton, GA
  • November 16, 2020

stay on top of project manager, due to covid, had difficult time making it out to build site and now having to chase things down that should've been corrected previously

The move to PTC

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Joel S.
  • Peachtree City, GA
  • May 27, 2020

I didn’t really want to move here. I had lived in Carrollton for over forty years and many of my friends are there, but family concerns took precedent...the house of fine. It’s built like a tank, but the garage is ridiculously small. That’s my only beef...everything else is fine. The neighborhood is cool. ... More

Furman Plan

Quality 5

Trustworthiness 5

Value 3

Responsiveness 3

  • Enrique T.
  • Canton, GA
  • September 18, 2019

Built the Furman Plan on River Green and put in all the options that we could think off. Wish we extended the Gathering room since we spend most of our time there. Very happy with the open floor plan and proximity to everything. Love the Master on main. Downsized from a 3600 sq ft house to a 2880 sq ft house and we feel that we are not cramped and have plenty of space for everything that we need. ... More

Untimely response

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Paschal O.
  • Tyrone, GA
  • September 11, 2019

I requested for a lawn repair for over 3 weeks and nothing has happened

Pulte Homes responded:
We are sorry to hear you are still waiting on a repair. Please email socialcare@pultegroup.com and our customer care team will look into the issue. ^Abby

Pulte Homes - The price is fair, well organized step by step experience, the

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Peachtree City, GA
  • June 02, 2021

The price is fair, well organized step by step experience, the many options you have to choose is very nice but will suggest they add a 3D with all the structural options and the interior design options before committing to the final decisions... it is hard to visualize all and picture the final product. ... More

1 The Sales Personnel made our buying experience! Excellent people skills and administrative skills. On the 'negative' side, the Design Center sure could use some improvements: more choices of granite/ the ability to choose your slab !!

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Pam M.
  • Acworth, GA
  • May 20, 2021

Incredible Sales Personnel who really care about you, the home buyer. And we really appreciated the weekly meetings with our Field Manager (the specific Builder who is assigned to your house). Communication between the home buyer and the builder is excellent. We were impressed that our builder (i.e., Field Manager) for our home had superiors above him who oversaw the building process. ALL Pulte staff were so courteous and helpful. When Pulte says 'the tentative completion date of your house is ____', you can count on it!! ... More

Lot 8

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Kathleen C.
  • Canton, GA
  • April 05, 2020

I love my new home, I had a water leak the next week, it was fixed but the Sod has not been replaced in 6 weeks/ looks horrible, I have one set of jingles in my bathroom needs replacing the wrong color. So all I have to say is stay on the builder or replace yourself. ... More

More positive than not

Quality 5

Trustworthiness 4

Value 4

Responsiveness 2

  • Anonymous
  • Peachtree City, GA
  • October 10, 2019

The responsiveness, in some aspects, was difficult. For the amount of money you’re paying, you shouldn’t feel like you have to ask the same questions and keep following up to get answers.

Pulte Homes - Great neighborhood and location, but builder needs to focus on

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Peachtree City, GA
  • November 23, 2021

Great neighborhood and location, but builder needs to focus on contractors quality of workmanship.

Pulte Homes - After living for a month, my garage door broke!

Quality 2

Trustworthiness 5

Value 3

Responsiveness 4

  • Xibo F.
  • Auburn, GA
  • October 27, 2021

After living for a month, my garage door broke!

The on site builder, Mr. Chris was professional, helpful, pleasant and courteous and got things done as quickly as the "work in progress" would allow him.

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Ida C.
  • Powder Springs, GA
  • September 07, 2021

Be patient and check the building process, often, on your home.

Pulte Homes - The materials quality for some parts are really not worth the

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Kennesaw, GA
  • December 08, 2020

The materials quality for some parts are really not worth the price, and the plumber doesn't show with his/her appointment on day.

Better than most builders but still need improvements

Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

  • Nedjandro N.
  • Lilburn, GA
  • May 28, 2020

There is no question that in today's market is quite impossible to receive a value comparable to the amount of money you pay for a home. Houses are built in a hurry and many times builders cut corners to maximize profit. My happy with the house but in less than a month living there I already spotted many quality of workmanship & materials issues that really makes you think is the house really worth what we paid for it. ... More

Nice home in Canton, GA

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

  • Ryan G.
  • Canton, GA
  • January 07, 2020

Overall, we are pleased with our new home from Pulte Homes. We had communication issues with our project manager during the build process. The house wasn’t cleaned to our expectation prior to closing. There were several items on our punch list that weren’t fixed prior to closing - our project manager stopped communicating about a month after closing, so we submitted service requests via Pulte’s website. Jason has been overseeing those service requests, and he’s been great. He called me immediately, came out a few days later to walk the house and look at the items which needed to be fixed, and scheduled the contractors shortly afterwards. Overall, we love our house minus the few opportunities listed above. ... More

B-

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

  • Anonymous
  • Tyrone, GA
  • August 07, 2019

I think custom relation could be improved.

Pulte Homes - Smooth process.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

  • Anonymous
  • Peachtree City, GA
  • September 18, 2019

Smooth process. Financed with Pulte Mortgage as well. Great 3% incentive. Builder hasn't responded well to issues we found after moving in; local field manager won't fix issues but keeps promising to come back.

Pulte Homes - Kept us posted about the progress of construction but after 1

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

  • Anonymous
  • Peachtree City, GA
  • October 06, 2021

Kept us posted about the progress of construction but after 1 month for issues I have emailed few times to get work done and still waiting

Pulte Homes - After closing not much of support for issue

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

  • SangHoon C.
  • Acworth, GA
  • July 06, 2021

After closing not much of support for issue

Frustrating Close Process

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

  • Anonymous
  • Atlanta, GA
  • September 11, 2019

The overall build process was good, but we were severely rushed through the close process. We were asked to sign off on items that weren’t fixed in order to not delay our close. We were promised multiple times that the remaining items would be fixed immediately. But we’re over a month post close and most of these items remain open. Multiple times we’re been told they were coming by to fix then nobody shows up. ... More

Pulte Homes responded:
We apologize for the delays and are sincerely disappointed that your closing experience wasn't pleasant. Please email socialcare@pultegroup.com with some more information and our care team will make sure those issues get resolved. ^Abby ... More

Pulte Homes - The builder was ok it’s the closing that was the problem.

Quality 5

Trustworthiness 3

Value 4

Responsiveness 5

  • Patrick J.
  • Canton, GA
  • March 03, 2021

The builder was ok it’s the closing that was the problem. The underwriters for Pulte needs some fixing I thought we was trying to buy a home if I did know any better I thought the underwriting department was not trying to sell this home.

Bit Disappointed

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Ali A.
  • Holly Springs, GA
  • June 13, 2019

Overall a good (B) experience and friendly people. Disappointed in the workmanship though. Some of the things seem like they were done by an immature and not a professional. Pulte need to re-evaluate their contractors (HVAC, Electrical, Drywall and landscaping to be exact) ... More

Pulte Homes responded:
We're so sorry to hear that you're disappointed with your home and have shared your comments with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah ... More

Pulte Homes - We love the house.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Minh L.
  • Holly Springs, GA
  • June 05, 2019

We love the house. Everything seems almost perfect. From location as school, shopping, restaurant to sercurity. 1 month from the day I move-in, there are some minor things happen like hot water, squeaking door, foggy window, air thermostate.