Pulte Homes

star-rating (2332 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Naples

Read the 45 homeowner reviews of Pulte Homes's new homes in the Naples area. Naples homeowners rated Pulte Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Naples area

star-rating

45 Reviews - 5 Communities

5 ★(32)

4 ★(10)

3 ★(2)

2 ★(0)

1 ★(1)

Quality 4.4

Trustworthiness 4.7

Value 4.6

Responsiveness 4.7

star-rating Pulte Homes - Satisfied with everything

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joel V.
  • Naples, FL
  • February 18, 2020

Satisfied with everything

star-rating Great overall experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joseph M.
  • Naples, FL
  • January 14, 2020

Having a home built while not on site to see progress was initially a bit unnerving. The Pulte teams attention to communication made the process a smooth one. Now moved in and any and all issues are dealt with from a communication and follow up point of view quickly and professionally. The suppliers used to build the house are also top notch. ... More

star-rating Pulte Homes - Good builder.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sarah J.
  • Naples, FL
  • June 25, 2019

Good builder. Troy was excellent and very responsive in dealing with any issues

star-rating Excellent Builder with Great Customer Service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Michael F.
  • Naples, FL
  • December 13, 2019

Sales personnel were knowledgeable and friendly. The Project Manager was responsive and worked with us during the construction. Items noted during the walk through were addressed in a timely fashion. We are planning to send a small list of items to the Maintenance Department. We believe they will be as concerned and responsive as our Sales person and Project Manager were during the early stages. ... More

star-rating Pulte Homes - Nice neighborhood

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert S.
  • Naples, FL
  • November 07, 2019

Nice neighborhood

star-rating Pulte, very good house, excellent people

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Frank C.
  • Naples, FL
  • September 04, 2019

It’s too early to tell but the quality of materials and workmanship seem to be very good. I was most impressed with the responses with their sales representative, Jolynn and their project manager, Arron, who where very responsive to any issues I had and followed up very quickly to my satisfaction. The people make the difference and that impressed me. I wished there could have been a little more flexibility at the design center. The process of picking options was a half day and once you lock in, you are pretty much set so do your homework there before you choose. ... More

star-rating Our home buying experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anthony L.
  • Naples, FL
  • June 11, 2019

Our sales person Matt could not have treated us better. The Pulte process is well organized and home delivery came in the promised time period. We are very happy with our new home and the community we now live in.

star-rating Professionalism

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joshua C.
  • Ave Maria, FL
  • August 07, 2019

I was impressed by the value that Pulte provided. For any small issues that were found, they were responsive and prompt in dealing with them. Would recommend Pulte to friends.

star-rating Pulte Homes - Roof leaked in bedroom.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cynthia S.
  • Ave Maria, FL
  • November 13, 2019

Roof leaked in bedroom. Painting could be better, missed spots and left big drips.

star-rating Great value

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matt D.
  • Naples, FL
  • November 06, 2019

Pulte was prompt and did exactly what they said they would do. The design is nice and the value is great. Don’t try to change anything though. Two things I was not happy with was the alarm/low voltage sub contractor. You feel like you have no options and anything you do is marked up pretty well. I also feel like painting in general was sloppy. Painting around (and on) switches and towel bars, missing spots, etc. just looked rushed. Lots of caulk and it doesn’t have a nice finished look. ... More

star-rating Pulte Homes - We love our new home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • August 07, 2019

We love our new home

star-rating Pulte Mortgage = F

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Dana F.
  • Naples, FL
  • May 30, 2019

Pulte Mortgage is NOT consumer friendly. I would look elsewhere for a mortgage lender. I had problems from start to finish.

star-rating Pulte Homes - Very easy to work with and very professional.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Richard S.
  • Naples, FL
  • November 17, 2019

Very easy to work with and very professional.

star-rating Pulte Homes - The sub contractors could do a much better job of cleaning up

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • William P.
  • Naples, FL
  • July 08, 2019

The sub contractors could do a much better job of cleaning up after themselves!

star-rating Pulte Homes - We were very impressed with the hands on experience working with

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • May 01, 2019

We were very impressed with the hands on experience working with our Supervisor

star-rating Happy in Naples

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Martin B.
  • Naples, FL
  • June 02, 2020

We are enjoying our new home.

star-rating Somewhat disappointed

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Michael M.
  • Naples, FL
  • May 15, 2019

Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.

star-rating Dissapointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • David N.
  • Naples, FL
  • September 25, 2019

The only thing i would give 5 starts to is the response and effectiveness of Customer Care Manager Chris and the Building Home Manager Loren. Anything else i would rate very poorly. The quality of the materials and home is very poor. Not withing 32 days and the brand new dryer breaks. The poor quality of the paint in the house. Not even a good welcome from the sales department. You are pretty much left alone to figure out you way around with the community. Was not given any directions or instructions as to how to get into the community with the sticker and fab was not even activated, if it wasnt for Loren we would be so lost. We have bought cheaper homes and gotten far better welcome than what we have gotten from Pulte. The quality of the materials used in the homes are very cheap. ... More

star-rating Pulte Homes - Settlement was poorly executed.

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Charles T.
  • Naples, FL
  • August 14, 2019

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!! ... More

star-rating would never buy a pulte home again

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Kenneth K.
  • Ave Maria, FL
  • September 04, 2019

the contractors that were used to build our home home didn't care about the workmanship very sloppy have a large list for warranty work to be done

Pulte Homes responded:
We are disappointed to hear that the quality of your home was not what was promised. If you would like to discuss these issues further or have any other problems that have not been addressed, please email socialcare@pultegroup.com with your address and some more detail. ^AS ... More