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Pulte Homes

(6078 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Jacksonville-St. Augustine

Read the 90 homeowner reviews of Pulte Homes's new homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Jacksonville-St. Augustine area

90 Reviews - 9 Communities

5 ★(51)

4 ★(19)

3 ★(11)

2 ★(5)

1 ★(4)

Quality 4.1

Trustworthiness 4.2

Value 4.3

Responsiveness 4.1

Very responsive to my questions and flexible with my closing date.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Michael M.
  • Ponte Vedra, FL
  • December 10, 2020

Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well. ... More

Pulte Homes - Great price and good value

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Richard L.
  • St Augustine, FL
  • March 03, 2021

Great price and good value

Pulte Homes - Great experience with Field Manager - very responsive to all

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Kyle H.
  • Jacksonville, FL
  • October 19, 2021

Great experience with Field Manager - very responsive to all issues.

Glad we bought

Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

  • Alan A.
  • St Augustine, FL
  • October 11, 2019

We were amazed how quickly and this house was built. Finished exactly in the time line given us the day we bought!

Pulte Homes - We have been happy with the overall quality of the home.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Mark W.
  • Saint Augustine, FL
  • October 19, 2021

We have been happy with the overall quality of the home. During COVID times it we understand that it is a challenge to get reliable workers and product. Pulte did come through as promised and has been responsive to any issues since moving in!

Pulte Homes - Ryan did an outstanding job, taking leadership when our salesperson

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Kimberly H.
  • St Augustine, FL
  • May 26, 2021

Ryan did an outstanding job, taking leadership when our salesperson was relocated 3 months before we closed. He responded to our needs promptly and to our satisfaction.

Pulte Homes - Had a great experience with purchasing my home

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Jacksonville, FL
  • December 09, 2020

Had a great experience with purchasing my home

Pleased but not wowed.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Robert G.
  • St Augustine, FL
  • October 20, 2020

Disappointed in the attention to detail. Paint chips here and there. Nicks here and there. Flaws were not obvious but we are neat freaks and maybe expected everything to be perfect. Love the floor plan and the sunsets.

It was good

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Gerda M.
  • Saint Augustine, FL
  • November 23, 2021

It was good and glad it is over

Pulte Homes - Love my Pulte home!

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Kimbridge W.
  • Jacksonville, FL
  • April 16, 2021

Love my Pulte home! Thanks team.

Love the house but no response to issues when reported.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

  • Denise O.
  • Saint Augustine, FL
  • January 14, 2020

The house is great but there were a couple of minor repair items that I discovered after moving in. I followed the process and sent them off to the warranty mailbox twice but have never received a response. Other than the responsiveness the overall experience with the builder has been very good. ... More

Happy Overall

Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

  • Hugh F.
  • Saint Augustine, FL
  • August 21, 2019

Sales and Super were great. Trades need some work but overall good build.

The lack of coordination between the different Pulse group!

Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

  • Martine A.
  • St Augustine, FL
  • October 30, 2020

People were very friendly but don't know who has to communicate was. I received the papers concerne the HOA about 3 weeks after having signed and paid my house. I was told the we will be informed about the activities that are organise it is now 3 months that I moved in the house and still haven heart anything, ... More

Pulte Homes - Very timely built home.

Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

  • Anonymous
  • Jacksonville, FL
  • May 26, 2020

Very timely built home.

MIXED REACTIONS

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Robert D.
  • St Augustine, FL
  • December 15, 2019

TO ELIMINATE SOME FRUSTRATIONS, WE WOULD HIRE A HOME INSPECTOR TO FIND/LOCAGE PROBLEM AREAS BEFORE CLOSING AND MOVING IN. THIS WOULD FIND SHORT COMINGS, TO INCLUDE ELECTRICAL, PAINT ISSUES, RUSTING STAINLESS STEEL REFRIGERATOR DOORS, WILD SPRAY DISCHARGE OF SOME SPRINKLER HEADS ON WINDOWS AND PORCH, FLOODING AREAS AROUND IRRIGATION VALVE BOX , AND SIDE WALK, VERY ANNOYING , CREAKING, LOUD GARAGE DOOR OPERATION, GUTTER DOWN SPOUTS NOT ALL THE WAY DIRECTED TO GRASS RESULTING IN WASH OUT CRATERS . SOME ISSUES HAVE BEEN ADDRESSED OKAY. WE JUST DID NOT NEED THE AGGRAVATION OF SUCH ISSUES. HOPEFULLY, ALL ISSUES WILL BE HANDLED ON THE ELEVEN MONTH CHECK SHEET. ... More

Review of Pulte

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Robert K.
  • Saint Augustine, FL
  • November 13, 2019

Pulte built a beautiful house. Some issues but overall cosmetic. Very pleased.

happy but concerned

Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

  • Jasmin T.
  • Saint Augustine, FL
  • October 16, 2019

My services provided thus far have been exceptional. However, after moving I have been concerned About the workmanship considering that I live right across from a train and my house shakes each time the train passes. Although Pulte reps were not as concerned as I was, I am not 100% content and concerned what will occur down the line as far as structural wise. ... More

Great Salesperson with ongoing communication!

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Bonnie Q.
  • St Augustine, FL
  • November 03, 2020

I do love my new home! The design, features and options are exceptional! I believe there could be improvement in the final stages of completion before closing. The house had paint paint drips on the floor tile throughout the house, the washer was not fully installed causing a flood during the first load and the house was not properly cleaned prior to move in. A Pulte punch-out team would be ideal to to take care of these concerns prior to move in. The warranty manager has efficiently addressed most of the concerns identified after moving in. ... More

Nice Home, Some Issues

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

  • Joseph D.
  • Jacksonville, FL
  • July 02, 2020

Our home itself is a nice home and we got it for a great value. Everyone I have worked with at Pulte has been pleasant and usually helpful. There have been issues though: The sliding back door was stiff as can be upon move in, and we had to realign it ourselves. The door to the airlock/laundry room does not fully close unless you give it a good push into position. There's a gap in the grout of our shower. The doorbell rang a couple of times when we first moved in then stopped working completely within a week. Despite reporting it as an issue multiple times, no one has been by to fix it in the month and a half we've been here. Two outlets did not work upon moving in. These were thankfully fixed within the first couple weeks. Ants and other pests were rampant in the yard with plenty of them making their way into our garage. Within the first week I was bleach wiping the area right behind out kitchen trash can due to an incursion by hundreds of ants. It's clear pest control was not a priority in the 6mo or so that the house was sitting on the market. The underwriting team during closing was completely sequestered away from me, and I was left with another individual as my sort of middleman. She was absolutely great to work with as a person, however there was some sort of disconnect either in what the underwriting team was telling her, or what she was interpreting and telling me, that resulted in my closing being delayed by a week despite us starting them process a month prior to closing. The VA had approved my loan but there was a hangup in specific wording of specific documents from the Army and VA that I ended up getting fixed in a day once I fully understood the actual issue they had. This would have been resolved much more quickly if the underwriting team had told me directly exactly what problem they were having, rather than playing telephone or being vague and telling me to just call the VA and figure it out on my own. ... More

Pulte home

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

  • Casey D.
  • Saint Augustine, FL
  • November 03, 2021

Pulte has great floor plans and beautiful model homes, however, the workmanship in our home is lacking. If you build with Pulte, stay on top of your build.

Pulte Homes - Had to lock at a higher interest rate & was charged origination

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Anonymous
  • Saint Augustine, FL
  • July 02, 2021

Had to lock at a higher interest rate & was charged origination fees. Had a salesperson who took pics of progress since we were out of state. Helpful. Also called us bi-monthly to give us updates. Had a two month delay to close due to lack of builder supplies & appliances. Took 7 mos for a tiny home. A lousy lot... ... More

Lack of attention to detail

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

  • Lance K.
  • Saint Augustine, FL
  • November 30, 2021

During final walk through there was paint splatter on the floors, paint on window frames, ceiling paint on walls and vice versa. It seemed that things were rushed in the final weeks leading up to closing.

Kinda takes the shine off of building a new house.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

  • Jason C.
  • Jacksonville, FL
  • September 10, 2020

We have an issue with mud. Mud from the lot next to us is flooding over to our lot. The mud is about 1 and a half to 2ft deep. It runs the length of our backyard. This mud patch never dries. It is a very very bad smelling mud. 100% because of improper containment and barrier of adjacent lot that is not built yet. This has caused a nightmare for us when our two dogs go out to do their business.They are tracking mud and sand back in to the house everyday. This has been a constant battle for a few months now.Kinda takes the shine and joy out of buying a new house. Our construction manager Nate has been great overall. He is very good at his job and the whole neighborhood is happy with him. That being said we should not have mud and sand tracking in our home from negligence of the adjacent lots containment. Now we have dead grass, a muddy backyard, and no solution. I have many many videos and pics if anyone cares to make this right. ... More

Dream home

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

  • Melissa P.
  • Saint Augustine, FL
  • May 02, 2019

While Pulte Homes are rated one of the highest quality homes in the home-buying field they are amazing. However the pulsing Mortgage Company is less than to be desired. Our sales men and our construction manager we're also very good I would recommend Pulte Homes we love our new Dream Home. ... More

The Good, The Bad and the Ugly

Quality 4

Trustworthiness 2

Value 3

Responsiveness 4

  • Charles G.
  • St Augustine, FL
  • June 02, 2020

Pulte is a volume builder/developer. Consequently, the sales and build departments don't always have time to communicate fully the realities of the delivered product verses the promised product. The end product can come close to your expectations if you help manage and track the process. ... More