Skip main navigation

What Homeowners Have to Say About Pulte Homes in Phoenix-Mesa

Read the 375 homeowner reviews of Pulte Homes's new homes in the Phoenix Mesa area. Phoenix Mesa homeowners rated Pulte Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Phoenix-Mesa area

375 Reviews - 15 Communities

5 ★(217)

4 ★(70)

3 ★(53)

2 ★(20)

1 ★(15)

Quality 4

Trustworthiness 4.2

Value 4.2

Responsiveness 4

I love the house!

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Darlene S.
  • Buckeye, AZ
  • April 23, 2019

I have had two other brand new house build. The only complaint I have are the windows. All of them are cut on the frame and the edges are rough. That to me is just not right. It’s like you made them fit instead of purchasing them to fit. I have spoke with Lane a nice gentlemen for sure. But that truly bothers me! I recently sold my 4300 sq ft house in Goodyear my husband passed away to much house. I had looked at several homes. Always wanted a home builder by your company. The house was currently build did my walk through. Did not notice the windows until my blind installer measured and pointed it out to me!! ... More

Overall Gr8 experience from the start to end.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Sunil P.
  • GLENDALE, AZ
  • July 28, 2021

Overall gr8 experience. Regular weekly updates on the progress until closure helped us to plan better. Towards the closing, there was a huge rush to complete all the pending task, however did their best with some minor things pending to fix which happens in most of the closing. Kudos to their field Manager Andrey, who did his best to give the house in better shape with all the rush toward the closing to meet the timeliness. He is just few months old with Pulte and doing his best..I still have some minor things to take care, but I am sure they will take care. I completely recommend Pulte builders!! ... More

Once we won a bid on a lot the rest of the experience went well. The team of people that assisted were all great.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Sharon B.
  • Buckeye, AZ
  • July 01, 2021

Everything has been good and we are enjoying our new home. We have a few things that we need to have fixed. One item in our house that I feel is not very good quality is the stainless steel sink in the kitchen. It wasn’t cheap to upgrade and the quality is not good. Seems very thin and scratches easily. Seems more like a builder grade and not an upgrade. ... More

Leslie was a delight to work with and so right on top of any questions we had and if she didn't have the answer she found out and called or text us back.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

  • Robert B.
  • Buckeye, AZ
  • January 10, 2021

Overall the buying experience was great. We have been in the home since mid November and still waiting on some things to be taken care of. I understand with the holidays and covid its not easy but these things should've been taken xare of. Over all we love our home and can't wait to get it all organized and backyard done. ... More

WHO IS THE CONSTRUCTION MANAGER AFTERYOU MOVE IN!!!! ??

Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

  • Deidra K.
  • FLORENCE, AZ
  • November 28, 2020

Very unhappy since I've moved in. Every one just dissappeared. Where is the construction manager??? I have emailed him at least 5x and I get no response. His name is James, did he get fired??? I called my sales person, Samantha and I get no response. I emailed John at the sales office also, no response from all three of these people!!! Who do I get in touch with for repairs. I have been trying to get in touch with James for at least 7 weeks now. I have a cabinet that has not been replaced since August!! Who do I call please!!!!! ... More

Pulte Homes - The process of buying and building the home was very easy.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Annette J.
  • Buckeye, AZ
  • June 24, 2020

The process of buying and building the home was very easy. The building supervisors kept me informed on the progress of my home during construction. All minor repairs were noted and repaired when we did the walk through.

Pulte Homes - I do not know how to answer the last question.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Rebecca F.
  • FLORENCE, AZ
  • April 15, 2020

I do not know how to answer the last question. JBHunt did not install the stove correctly, and the Corvid 19 has stopped repairs.

Pulte Homes - Great

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Yolanda A.
  • Buckeye, AZ
  • February 11, 2020

Great

Still waiting for some issues to be taken care of.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Doreen F.
  • BUCKEYE, AZ
  • December 04, 2019

I would check seals around the garage, windows, and sliding doors.

Pulte mortgage was excellent

Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

  • Anthony H.
  • FLORENCE, AZ
  • September 19, 2019

Pulte morgage got me into my home fast, really fast. They are great but some small thing like laundry door doesn't close and my linen and coat closet doors stick. They said the will fix them though which bring it back up in my mind anyways

Pulte Homes - More than Satisfied

Quality 5

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Peoria, AZ
  • June 25, 2019

More than Satisfied

Pulte feedback

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Anonymous
  • Phoenix, AZ
  • June 11, 2019

Go over the floor plan layout with a fine tooth comb before you go to the design center. Sit with your sales rep to go over every single detail. Do not assume anything. The model may not exactly represent every feature of the home you are having built. . ... More

Pulte Homes - Sales office was very helpful, thing would have been without

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Timothy V.
  • FLORENCE, AZ
  • October 20, 2020

Sales office was very helpful, thing would have been without the virus problem

Communication

Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

  • Troy F.
  • Buckeye, AZ
  • January 26, 2021

The communication between the builders and the buyer was very poor! Simple problems could have been resolved with honest communication. I felt I was deceived many times throughout the building process. My issues were resolved, but only through a long and drawn out process. Very frustrating! ... More

Pulte Homes - Home buying experience was great, it was after that was a nightmare.

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

  • Anonymous
  • LITCHFIELD PARK, AZ
  • July 31, 2021

Home buying experience was great, it was after that was a nightmare. The upgrades we paid for were put in the wrong spot and are having difficulties getting them to fix their mess up. Electrical issues in the garage. Lights flickering while a single device is turned on and I’m being told that’s just how it is, because the lights run on the same circuit as the outlets. Sink plug broke after first use. ... More

Pulte Homes - The personnel at the sales office, financing and closing were

Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

  • Bobbi W.
  • BUCKEYE, AZ
  • November 05, 2020

The personnel at the sales office, financing and closing were all great! They quickly responded to any and all questions and concerns alonge the way. However, after we moved in there were some quality issues that we hadn't noticed before and response to these concerns has been very slow. Overall, we are pleased with our purchase but wish we had inspected more carefully and addressed these quality issues before signing. ... More

Lack of care after submitting issues.

Quality 2

Trustworthiness 2

Value 5

Responsiveness 1

  • Garrett R.
  • Buckeye, AZ
  • October 29, 2020

At first the response to issues was immediately taken care of by Pulte but the vendor responses are terrible. They don't respond to phone calls or they just don't fix the issues.

Pulte Homes - The design and layout of the home.

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • PEORIA, AZ
  • June 30, 2021

The design and layout of the home.

Thank you

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Phoenix, AZ
  • November 06, 2019

Thank you for our new home. Lloyd was especially amazing and very responsive.

This was my first new home build

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Red Rock, AZ
  • May 23, 2019

Pulte company and builders made the transition very easy and the work came out beautiful. I would hire this company again, if I ever decide to move.

Pulte Homes - Overall great experience.

Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

  • Anonymous
  • PEORIA, AZ
  • August 04, 2021

Overall great experience. The contractor was very helpful through every stage.

Home Buying Experience

Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Phoenix, AZ
  • January 21, 2020

This process was mostly seamless minimal hiccups. The sales team is very prompt and responsive, the field manager was very responsive and easy to reach. We had a third party inspection prior to close which found very few issues. My only complaint is that after move in, if there are still issues that need to be addressed, they don’t respond as quickly and are slow to Address those issues so my recommendation is to have everything fixed and addressed before move in and closing. ... More

Completed Home

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Santina D.
  • Surprise, AZ
  • September 18, 2019

The home is great however the paint and some small details are needing to be fixed. The paint comes off easily on the walls. There are some issues with walls having weird curves and bulges. The main concern is I was never told there would be such a steep driveway which is an annoying issue and for someone with a bad back adds additional issues. ... More

Smooth sailing

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Stephen W.
  • Phoenix, AZ
  • August 13, 2019

Just recently moved from CA to AZ and was able to manage the whole process from CA. Ron Rolfes was great at communicating and sending photos. He responded to all calls in a timely manner and address any issues we had right away.

Overall Good Quality!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Erick P.
  • PHOENIX, AZ
  • June 28, 2019

Pulte has been a good builder to work with overall. The seller Victoria was friendly however I think she could pay a bit more attention to detail when dealing with clients requests. Brittany from the design center was very helpful answering questions and providing suggestions for improvements throughout the house. Jim was superb taking ownership and addressing all items from the final walkdown in a timely manner, going above and beyond to assure I was a happy customer. ... More