Skip main navigation

What Homeowners Have to Say About Pulte Homes in Phoenix-Mesa

Read the 375 homeowner reviews of Pulte Homes's new homes in the Phoenix Mesa area. Phoenix Mesa homeowners rated Pulte Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Phoenix-Mesa area

375 Reviews - 15 Communities

5 ★(217)

4 ★(70)

3 ★(53)

2 ★(20)

1 ★(15)

Quality 4

Trustworthiness 4.2

Value 4.2

Responsiveness 4

Internet

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Deborah K.
  • Surprise, AZ
  • November 14, 2019

Boulder should make sure that all cables are working. As I have lived there for almost 2 months with no Internet connection available. I’m not sure who’s responsible however cable was broken under the street and I am now waiting for a city approval to fix that issue. ... More

Good condition

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Hao N.
  • PHOENIX, AZ
  • October 13, 2019

Focus on electricity condition

Pulte Homes - Nice house but pricey for what you get.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Anonymous
  • Buckeye, AZ
  • October 09, 2019

Nice house but pricey for what you get.

Pulte Homes - Let homebuyer choose landscape plants

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Gilberto R.
  • BUCKEYE, AZ
  • September 05, 2019

Let homebuyer choose landscape plants

New build review

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Anonymous
  • PHOENIX, AZ
  • May 15, 2019

Good experience and amazing project manager. We just felt the pride we paid didn’t equal the quality of material used to build the home.

Pulte Homes - make sure everything looks good outside and inside

Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

  • Manuel T.
  • Buckeye, AZ
  • May 15, 2019

make sure everything looks good outside and inside

Mixed review

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Kai T.
  • GOODYEAR, AZ
  • July 06, 2021

All the people from Pulte we dealt with were fantastic. Our GC Jim, sales rep Andrea, mortgage rep Marcela and everyone else were great. Basic construction of the home was solid. Our own independent pre-drywall inspection was very good, however it was the finish work of paint, cabinetry and finish carpentry that was left short. Several broken cabinet doors, cheap flat paint with many sloppy errors, trim and door frames damaged and covered up. Other items were a damaged hood vent, electrical outlet not even hooked up, missing cabinet hardware for an entire bathroom and data cabling not terminated correctly to name just few. We have had homes built before and have been through the process. Many of these items should have been caught and fixed before move in. The good is that these items are fixable and we know we will love the home once everything is in great condition. ... More

Pulte Homes - The community grows so fast.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Phoenix, AZ
  • May 21, 2021

The community grows so fast.

Pulte Homes - Attention to detail by the finishing trades needs huge improvement.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Steven B.
  • PEORIA, AZ
  • June 24, 2020

Attention to detail by the finishing trades needs huge improvement.

Just a few details away from a perfect home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Brian P.
  • Buckeye, AZ
  • May 26, 2020

First, we love the location and the house as a whole. The layout is great and the house has plenty of storage compared to our last home. We are completely satisfied with the products used to build the home such as the appliances, flooring, faucets, etc. That being said, we have had problems with the details of the finished product. Primarily details in craftsmanship such as flawed cabinets being installed and left as finished, cracked granite counter top, return flex duct in the attic not properly attached and sucking in hot attic air, just to name a few. All avoidable with attention to detail from the trades and construction managers but this seems to be a theme after to talking to several neighbors. Initially, responsiveness to issues was a problem but with our new construction manager the process has seemed to smooth out. On a side note, we moved in in late March of 2020 so COVID-19 has delayed anything being repaired but that is entirely understandable. ... More

Pulte Arbors

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Bharat R.
  • PHOENIX, AZ
  • February 17, 2020

Overall it is good

Happy with issues

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Andrew G.
  • BUCKEYE, AZ
  • January 17, 2020

There are problems with my final inspection - and more that we are finding as we live in the house.

Good but some materials and workmanship should improve

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

  • Bruce D.
  • PEORIA, AZ
  • December 18, 2019

Paint and painters were terrible. Poor workmanship along with some damage to glass, doors, and floors. Flat was the only type offered. Why not eggshell? Also it was watered down alot. Toilets are the worst. I've never seen a toilet you have to hold handle down until tank is empty. There is no designation that these are two stage toilets. You shouldn't have to instruct guests how to use your toilets. Very poor. I have heard from others in our area that are equally disappointed. The center opening patio door is also a poor design. The sliding screens travel the whole length of the tract instead of having a positive stop. House color and roof combinations are too restrictive. Why not have a flat tile color available for all exterior design combinations. ... More

Basic home

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Kathleen B.
  • BUCKEYE, AZ
  • October 17, 2019

Pay close attention to flooring placements when using their basic flooring. Some of it doesn't flow properly.

Overall pleased with the experience.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Julio A.
  • PHOENIX, AZ
  • August 16, 2019

We purchased the Firewood model because it was the only builder in the area that had first floor master. I would have preferred the laundry room on the first floor instead of the 2nd. I would have liked to be able to see the prices for the material at the Show Room earlier than selection day. We were allowed to see the material but had no opportunity to ask anyone prices until Selection day. The flat paint used as standard will come off with 1-2 wipes if it gets stained. You most definitely will have to repaint if you don't upgrade the paint - which I wouldn't recommend because you can get paint contractors for cheaper. We've built several times before, this is probably the worst paint job in our 3 experiences of building. I wouldn't recommend the Standard flooring or cabinets, they definitely are substandard quality - You WILL upgrade floors & cabinets. You're given receptacle boxes for fans but not even a standard fan was offered which was standard with other builders we've built with. Our biggest set-back was no Internet access for over a week - on a week I was working remotely. This situation was a hassle with Pulte & our Internet provider. The cable couldn't be run from the street box to the house due to "broken pipes." And neither Pulte nor the Internet provider would take responsibility to fix it. Multiple calls to Pulte & the Internet provider resulted in a blame game. Currently, getting the HOA agency or Pulte to appropriately manage the "gated" community has been a hassle. No one takes responsibility when you call. One quotes the other is responsible. In the mean time, come sun down people experiencing homelessness, groups of teens walk about the property - on more than one occasion in the "gated" community. Multiple calls to the HOA & Pulte from several of the residents in the community resulted in closing the main gate & leaving another gate open. We're from the Midwest. Arizona homes are definitely inflated compared to the Midwest. However, we chose a new build over an already inflated existing home that would need updates & upgrades. We may build with Pulte again, knowing however that we will put about 30-35% of the sale price in upgrades. This area was important to us & was the only builder in the area with a first floor master (Firwood model). ... More

Pulte Homes - Over all the updates on the build was excellent.

Quality 4

Trustworthiness 3

Value 5

Responsiveness 3

  • Maria U.
  • BUCKEYE, AZ
  • May 15, 2019

Over all the updates on the build was excellent. If something doesn’t get done by the move in date it takes forever to have the items fixed after that.

Quick build time

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Brian G.
  • Buckeye, AZ
  • September 07, 2021

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

Pulte Homes - Most everything was great.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

  • Anonymous
  • Phoenix, AZ
  • August 24, 2021

Most everything was great. But unfortunately, as we expected, as soon as we closed and were given the keys, most all of the items that our building supervisor promised would be fixed within a few days (i.e. cabinetry x4, carpet), were never fixed and we never heard from the building supervisor again. As a result, we're forced to go through the Pulte warranty department which takes weeks and months to have anything addressed. ... More

Pulte Homes - Overall Construction is great .

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

  • Sreenivas T.
  • GLENDALE, AZ
  • June 30, 2021

Overall Construction is great .

Pulte Homes - Shannon our home counselor was wonderful.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

  • Justin H.
  • Phoenix, AZ
  • October 09, 2019

Shannon our home counselor was wonderful. Field manager, Lloyd, did not respond to multiple requests to repairs items we discovered after moving in.

Good and can improve on design center

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Vinjamuri F.
  • Phoenix, AZ
  • September 18, 2019

People, workmenship, communication is good. Quality wise; material like paint, finishing can be improved. Design center collections are very expennsive.

So many little things

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

  • Anonymous
  • PEORIA, AZ
  • July 29, 2021

The overall buying experience was good, where it falls short is on quality. So many little issues had to be reported after build Completion. Some of them taken care promptly but some not good response. I would expect the build quality and material to be of better quality. As a homeowner it is a hassle to be responsible to find these issues later and report then to get addressed. ... More

Pulte Homes - Closing was stressful.

Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

  • Christopher W.
  • Surprise, AZ
  • November 03, 2020

Closing was stressful. Underwriter was still asking for documents the day before scheduled close. Lots of issues on the initial inspection that weren’t addressed. Still lots of issues to take care of on the 30 day inspection. Not great quality of workmanship. Lots of paint splatter from walls to ceiling ... More

Pulte Homes - Overall, Pulte was fine.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

  • Paul G.
  • PEORIA, AZ
  • November 03, 2020

Overall, Pulte was fine. We are one of the first homes on our street, and the contractors and trades working on the other houses do not respect our property line, and play their radio (music) way too loud!

Pulte Homes - Need more attention to quality and details.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

  • Purl P.
  • Surprise, AZ
  • June 02, 2020

Need more attention to quality and details..