What Homeowners Have to Say About Lennar in Seattle-Bellevue

Read the 19 homeowner reviews of Lennar's new homes in the Seattle Bellevue area. Seattle Bellevue homeowners rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.1 out of 5 stars
in the Seattle-Bellevue area

star-rating

19 Reviews - 11 Communities

5 ★(9)

4 ★(4)

3 ★(4)

2 ★(2)

1 ★(0)

Quality 3.9

Trustworthiness 3.8

Value 4.1

Responsiveness 3.7

star-rating 10019

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kabamba K.
  • Lake Stevens, WA
  • August 17, 2019

good to work with real professional

star-rating Love our new home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Shawn S.
  • Black Diamond, WA
  • July 24, 2019

We love everything about our new home and couldn't be happier with the experience we've had with Lennar.

star-rating Stellar home buying experience and customer service!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andy H.
  • Black Diamond, WA
  • July 11, 2019

The entire team at the Ten Trails East Village from our sales consultant to the customer experience representative cared for me and my family from the start of our home buying experience and even post close. The team here genuinely care about all of the people that purchase their homes. Thanks for everything! ... More

star-rating Best of the Best

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kenneth S.
  • Federal Way, WA
  • September 27, 2019

Katie, Chuck, Brittney, and Steven are the best of the best personnel that makes our entire experience from purchasing, building, and living very enjoyable.

star-rating Lennar - Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Clifford K.
  • Bothell, WA
  • June 29, 2019

Excellent

star-rating An incredible experience all around!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sabrina P.
  • Lake Stevens, WA
  • September 24, 2019

Buying a house is always stressful, but Lennar made it seamless and even ENJOYABLE!! Our house is amazing and the attention to detail is top notch. From the people in the sales office to the Lead Construction Supervisor, Ron, everyone was kind, attentive, very helpful and accommodating. They felt like family in no time. We have been in our home almost 6 months now and love it more every day. I highly recommend Lennar to everyone looking to purchase a new home!! ... More

star-rating Nice

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vimal K.
  • Auburn, WA
  • September 24, 2019

Very nice home.

star-rating Very happy with house but Garden grass was dead in places and has not been resolved,

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dean W.
  • Renton, WA
  • June 29, 2019

We have had some gardeners out to re seed the dead areas a few weeks ago, we have watered day and night (which is at our cost) grass is still patchy, we are very disappointed, we would like to see the garden re turfed so we do not have to go through this hassle. ... More

star-rating Lennar - Getting anything fixed is like pulling teeth.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Enumclaw, WA
  • September 24, 2019

Getting anything fixed is like pulling teeth. Never hear from anyone and close out tickets without following up to make sure the repairs were completed

star-rating Add flexibility with more options for a higher rating

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Covington, WA
  • June 16, 2019

For some minor issues, the General Contractor has been extremely responsive and quick to resolve. There are options that should be offered to decrease the cost of adding after the home is built. The six design items we wish that could have been completed during the build. 1. Insulated garage 2. laundry room sink 3. return line for tankless hot water. 4 Gas line to back yard for barbecue 5. power line to back yard for hot tub 6. outdoor water faucet accessible from front side of house. These are all items that are typically constructed behind the walls and require extra labor to remove and replace wallboard to add after home completion. Considering these new smart homes require a lot of technological savvy, it would be nice to have instruction manuals and additional training time allotted to take advantage of the features. It would have also been nice to know that the Amazon employee was going to set up the main control panel in the laundry room. We bought a couple items that comcast installers recommended that fortunately we were able to return when the Amazon employee informed us they were not necessary. Regarding quality, a couple key issues we requested resolution on... was to fix a significantly visible bow in the wall of the main family room, as well as a significant bow on the garage wall. There were other walls that could have been a bit more straight, but we decided not to be nit-picky. The sheetrockers should be more attentive to detail. ... More

star-rating Lennar - Buying experience was smooth they were on top of everything.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Kultida N.
  • Lake Stevens, WA
  • August 06, 2019

Buying experience was smooth they were on top of everything. When we moved in there were things that needed touch up on which they got it done pretty fast. Now we have more things we need fixing and the response time is a lot slower since the office is not here anymore. ... More

star-rating Review

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Black Diamond, WA
  • September 24, 2019

We have built two other houses in the past and I will have to say that Lennar has had more issues we have needed repaired then any other home we think perhaps there needs to be better people doing the work to make sure these issues don’t arise or perhaps longer building time. We did also notice that a few houses that were built after us had upgraded stove and ovens which we felt we should of had as well. We do love the layout of our home and our community as well. Just wish some things were more consistent. ... More

Lennar responded:
Thank you for your comments about your new home. We apologize for any difficulties you've experienced. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care ... More

star-rating Lennar - Quality good but not great customer experience and not trustworthy

Quality star-rating 5

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Bothell, WA
  • June 30, 2019

Quality of workmanship & materials - this is just my first year, so place for the first year looks good. But who knows what will happen after few years. Value for the price paid - Little bit more pricey for the same area. They have template homes and they keep the same plan across multiple communities, so if you are looking for one in a kind of home, please stay away. Trustworthiness - Oh man where should I begin, in my home orientation I was told that any issue that you will find will be resolved. We commit to our product and all that blah blah blah. Once we moved in, even for the smallest issue, I have to keep on asking them again and again to fix. Sometimes even after confirming the appointment, they do not show up. They just don't understand that we work as well and we are taking a day off or sometime off so that someone is at the house for the appointment but even after that they don't even show up and no response that why they did not show up or anything. Responsiveness to Issues - Once you move in and find some issues, it will take months to resolve them and you have to keep reminding them again and again. One of my issue took 6 months to resolve. ... More

Lennar responded:
Thank you for taking the time to share your comments with us. We are sorry for the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Great community, great neighbors, but they cut corners where they shouldn't have

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Vivek S.
  • Renton, WA
  • August 03, 2019

This is my first house that I bought. I saw the model house and fell in love with it. Magnolia is a well designed house. The price is great, so is the community and its a feel good house for most part of it. However, they have cut corners where they shouldn't have and that's what left me in bad taste. Two things in particular a) I was forced that I can not have a realtor of my own since my realtor didn't come along with me when I went to see the model house. That was an immediate set back of $5000-$7000. When I pressed for details and why I was not being allowed to have a realtor representation I got a very mushy mushy answer. So, basically the lack of transparency bothers me. b) About 100 sq ft of my lawn is totally unusable because they did not leveled the strip of land by the fence. If they would have been considerate to customer's need they would have spend a few extra hours and a few extra bucks to get that strip of land leveled. Now, I will have to shell $7000 from my pocket to get that leveled if I want to use it. Some of the fixtures are also pretty substandard. For example, the knobs of the gas stove are made of plastic. WHO INSTALLS PLASTIC PRODUCTS NEAR A FIRE GADGET ?? The fences are also an example of low quality workmanship. these small but crucial things can not be realized when you are doing the first walk of the property. It gets apparent when you live and experience. I am having a great experience overall but I do feel that from a customer obsession point of view Lennar should reconsider on these small things which ain't going to slow down their projects or increase their project cost but it will certainly enhance the customer experience and will take Lennar ahead in the real estate game. ... More

Lennar responded:
Hi Vivek, thank you for sharing your comments about your experience. We are sorry to hear about your concerns. If we can assist you with any outstanding items, please send a message to us at corporatecustomercare@lennar.com with the information, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Just OK

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Marius G.
  • Enumclaw, WA
  • August 08, 2019

A few things to list 1) Paint contractors miss many spots and the exterior paint has weak spots where they spaced the spraying 2) Faucets in downstairs bedroom and master bedroom leak onto counter if left at a lower valve setting. Lennar stated that this was within spec. Having to buy faucets that actually are long enough to not flood bathrooms. Should not be buying things to fix Lennars issues. 3) Floors are starting to gap and flex quite a bit. Downstairs laminate floors. 4) Biggest issue: Front driveway was poured before a deep freeze in the winter. Contractor did not adequately cover the driveway (used plastic as opposed to a large insulated blanket) Driveway has been flaking away and dissolving due to improper pour. Have been working with Lennar for more than 4 months to resolve issue. I'm certain they will do nothing. ... More

Lennar responded:
Hi Marius, thank you for sharing your comments about your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Beautiful home but left in the dark

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Shamit T.
  • Lake Stevens, WA
  • July 29, 2019

Lennar builds beautiful homes. But attention to detail appears to be a loss. We have been in our home for 4 months and immediately started a list of repairs needed. We have only notified the builder of two repairs that are priority at the moment. Our experience with having our concerns addressed has been very poor. We will usually get a response within a couple days but contractors are scheduled on what’s convenient for them and not the homeowner. We are told what day they will be out but it often dies not work with our schedule. That means contractors are coming to our home and entering our yard with no one here. Most of the time we have to reach out to Lennar to get an update. Often times, we don’t even know if the contractors came out. We have a patio that is sloped towards the house leaving rain water to run down the patio, towards the house and down the foundation. It’s been a couple months since we first notified Lennar of the concern and over a week since the contractors were supposed to be here but we don’t even know if they came out. Still waiting for an update. We also notified Lennar of some carpet defects a couple months ago and have yet to have anyone inspect the product. Lennar is a large home builder and I’m sure they have a lot of customer repair inquiries, as would be with any new homes, but the customer should be informed and updated regularly. I work in construction as a project manager and I know the importance of communication. It makes a big impact on the customer experience. We still have a fairly large list of repairs needed and we are concerned with when and how they will be taken care of. With all of that said, I would buy another home from Lennar, just be prepared to be very patient. ... More

Lennar responded:
Hi Shamit and Josh, thank you for your feedback about your new home. We appreciate the specific items you mentioned and are sorry for the frustrations you've had in dealing with these items. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Eagle Glen North - Lake Stevens, WA

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Lake Stevens, WA
  • September 26, 2019

The paint and the painters they use are the cheapest possible, there are spots where there is barely any paint. We have had 2 major leaks. No pad and apartment grade carpet which for a house that is over $500k is very sad. They say they put your front and back yards in, ok yes they do but they are put in by people who know nothing about landscape. No soil under the sod, the wrong plants. They put trees too close to the houses that will grow way to tall, big and fast. ... More

Lennar responded:
Thank you for sharing your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items you would like addressed, so we can follow up for you. – Lennar Customer Care ... More

star-rating Buyer Beware

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Bothell, WA
  • September 25, 2019

Lennar has not lived up to the standards promised with upkeep in the community. They were very happy to take money for the creation of an HOA, but there are no actualized benefits (i.e. common area upkeep, community monument), and so the community looks 'cheap' compared to those in the neighborhood. There are pros and cons to buying a cookie-cutter home, and just make sure that you are aware before committing your savings! ... More

Lennar responded:
Thank you for sharing this feedback about your community. We are sorry to hear about the situation you described. Please email us any details for review to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

star-rating BEYOND HORRIBLE DO NOT BUY FROM THE BUILDER

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Federal Way, WA
  • October 06, 2019

VERY POOR COMMUNICATION WITH ON SITE SELLING STAFF. HAVE NOW BEEN INFORMED IT IS MY RESPONSIBILITY TO MAINTAIN THE GRASS ON THE PARKING AREA ON THE STREET NEXT TO MY HOME. NEVER TOLD THIS BY LENNAR. NO WATER SOURCE NEAR THE AREA IF I HAD BEEN TOLD THIS I WOULD HAVE NEVER BUILT ON THIS LOT. NOW I AM GETTING FINED AS THE GRASS IN DYING. ... More

Lennar responded:
Thank you for your feedback about the communication related to your new home purchase. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com if you have any items you would like us to review for you. – Lennar Customer Care ... More