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Lennar

(5057 reviews in all areas)

What Homeowners Have to Say About Lennar in Washington

Read the 125 homeowner reviews of Lennar's new homes in the Washington area. Washington homeowners rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4 out of 5 stars
in the Washington area

125 Reviews - 18 Communities

5 ★(68)

4 ★(17)

3 ★(14)

2 ★(16)

1 ★(10)

Quality 3.9

Trustworthiness 4

Value 4.1

Responsiveness 4

Promptness of all individuals that represented Lennar

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Haywood E.
  • Frederick, MD
  • July 29, 2021

Finance department and site manager really made my experience great.

Experience with Lennar

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Philip M.
  • Lovettsville, VA
  • February 26, 2020

Interior doors are not the best quality. Garage door is thin no insulation. Garage needs to be insulated. To few electrical outlets in garage. Trades need to talk to one another( paint on hinges on doors, nails coming through door trim and being covered up, floor grout not finished up ) ... More

Lennar - Great workmanship in some areas, others lacking especially paint

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Donald L.
  • Fredericksburg, VA
  • August 05, 2021

Great workmanship in some areas, others lacking especially paint and trim. Very poor interior paint. Drywall tape shows through in numerous areas.

There were no hidden costs and the staff was honest and trustworthy

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Frederick, MD
  • July 02, 2021

They deliver on time, no hidden costs, honest staff. You are kept constantly updated.

Lennar - I love my house.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Adelyn A.
  • Beltsville, MD
  • June 02, 2021

I love my house. As for quality of workmanship I gave it a 4 because If you look closely to the finishing of the paint (walls) they are not of high quality, a lot of areas are uneven and also the quality of paint. They easily scratch. They are very delicate that you always have to watch everything that touches the wall because it will turn black or create black lines. I also gave a 3 for responsiveness to issues because I am not happy with their response to the issue I raised to them. ... More

The help Mr. Greer gave, Damen not so much.

Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

  • Shawn F.
  • White Plains, MD
  • March 31, 2021

Lennar makes a good product, it pretty much sells itself. I would like to have more color options with cabinets, flooring, tile and backsplash. I would like more consistency on the mortgage side. When Katrina went on maternity leave we had to deal with 2 other persons that did not return calls or respond to emails and they were not as knowledgeable. It would have been nice if they were more personable as well. This is a large purchase and you want someone that is comforting and make you feel like it’s gonna be ok. Also more access to the home while being built. We were displaced while awaiting the build and were highly anticipating the completion. I know for safety reasons customers are not allowed to go in during certain stages w/o a guide but it makes it harder when you can’t see the progression at least. ... More

Response.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Anonymous
  • Fredericksburg, VA
  • September 24, 2019

Be sure to very thorough when checking the finished product before moving. check lawn work.

Great until after closing

Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

  • Justin F.
  • White Plains, MD
  • September 28, 2021

We love our home and the process was relatively easy. Unfortunately they do not invest in their post closing customer care enough because getting small things corrected quickly turns into a frustrating back and forth

Lennar - Advertised as LUXURY and has many deluxe features but the flooring

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Jerry M.
  • Fredericksburg, VA
  • September 12, 2021

Advertised as LUXURY and has many deluxe features but the flooring and painting were substandard. Some of the woodwork was sloppy. If you buy a Lennar home, be picky and note EVERY flaw on your walk through. Look behind every door, look for paint drips/runs. Our laminate flooring pops and creaks. We asked for repairs which were incomplete and made one area worse than before. I will be requesting additional repairs. Driveway terribly too narrow for two cars forcing us to spend additional time and money plus permission from HOA to widen. ... More

Lennar - I applied and paid for the upgraded kitchen.

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

  • Godfrey I.
  • White Plains, MD
  • November 03, 2021

I applied and paid for the upgraded kitchen. This was supposed to come with Electrolux appliances but instead, I got Frigidaire appliances without consulting me first before making the switch. Already, the refrigerator isn't cooling just almost 4months of usage. The heating/cooling system is not functioning properly. In the summer, the cooling system was not cooling on the third floor. I called the HVAC company as was advised by the sales agent and an appointment was set up for 29th of October. The HVAC company neither showed up nor gave me a call as to why they couldn't make the appointment. Now, its getting cold and the heat is not coming on. ... More

Experiences Were Mixed

Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

  • Walter R.
  • Fredericksburg, VA
  • October 21, 2021

The builder has been responsive, for the most part. There are/were issues...many were taken care, some are still pending. Duane, Customer Care Rep,, is excellent. The builders, Scott and Rob, were great as well. Outside of the builders, only the finance gentleman, was excellent. Sales Rep ("New Home Consultant"), Chris, left much to be desired. Many of the things we wanted...we were told were not available...yet others who moved in AFTER us got what we wanted! Moreover, we were told that our home would be ready for "move in" by the end of May 2021. It was NOT ready until end of June. Thus we were "homeless" for a month at GREAT expense. ... More

Some good some bad

Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

  • Sara H.
  • Frederick, MD
  • July 14, 2021

I really like the interior of my home and had a great experience as the home was being built. The building manager provided weekly updates and the home was completed on time. The biggest problem I have is although I was told I would not be able to hear people walking in the unit above mine I absolutely can hear footsteps from two floors down. If kids are upstairs running it sounds like an absolute train. I suppose that's the price for living in a bottom unit but the lack of sound absorption is very disappointing. ... More

Good News, Bad News

Quality 5

Trustworthiness 1

Value 5

Responsiveness 3

  • Julie S.
  • Fredericksburg, VA
  • March 17, 2020

Workmanship is quite good for this price range. The folks doing the actual construction were very knowledgeable, helpful, and quite responsive. They get high marks for trying to do everything right. The sales personnel is a different story. We found them to be less than candid in many areas. There is also an apparent lack of communication between Lennar and their subsidiary companies, making the whole purchase process unpleasant. ... More

You Have to Stay On Top of Any Issues…

Quality 4

Trustworthiness 2

Value 4

Responsiveness 3

  • Philip T.
  • Brandywine, MD
  • June 29, 2021

In our experience, you have to be diligent about following up on any service requests because they’ll easily be forgotten by the Lennar representatives. It’s best to maintain all records in the form of pictures, emails, and text.

New home purchase with Lennar

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

  • Sanaz G.
  • Ashburn, VA
  • March 24, 2020

Overall, I love my home and my location. However, I would definitely recommend Lennar tanking a good look into their manufacturers/materials/ vendors/ mortgage company & title company. Also, looking into training their employees and customer care.

Communication

Quality 5

Trustworthiness 2

Value 5

Responsiveness 1

  • Dake A.
  • Beltsville, MD
  • March 07, 2020

Prior to moving in...HOA had issues and still ongoing. Had 2 different building managers in course of new home being built. Overall poor communication.

Disappointed

Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

  • Paul F.
  • Frederick, MD
  • September 24, 2019

We love our house… We love the neighborhood… Brad our sales person and Miles the on-site liaison have been awesome… Getting action on our punchlist has dragged on and on

Lennar responded:
Hi Paul, thank you for sharing your comments about Brad and Miles. We are sorry to hear about your difficulties with getting items completed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

New house review

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

  • Christopher B.
  • Frederick, MD
  • August 07, 2019

For the most part everything was great. There was some questionable stuff about picking items out which we never had the opportunity to do we were just given one package for our house. Once we moved in the house there was a lot of things that went wrong from plumbing, to electrical, and our drain getting clogged. I don’t know if this is normal since this is my first home I have ever purchased, however it can be frustrating at times especially when trying to get it fixed. ... More

Lennar responded:
Hi Christopher, thank you for your feedback. We are sorry to hear about the issues you've had with your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

Architectural design

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Carol S.
  • Fredericksburg, VA
  • June 26, 2021

Home builder companies have many obstacles that can delay the progress for the required regulations of homes. Builders may take shortcuts in order to meet contract deadlines. Quick homes are built but not completely polished. Homebuyers are dissatisfied that they have to repair or fix items like appliances doors tiles...Builders should thorough check for workable appliances doors leaks cracks prior buyers ownership. Homebuyers stress the importance for interior design being functional and presentable. ... More

Quality of work & lack of response

Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

  • Christopher L.
  • White Plains, MD
  • March 24, 2020

A couple of weeks after moving into my home, I began to see that doors would not fully close. Floor boards are loose. And a window is cracked. I've listed these issues in another survey with no response.

Very Unhappy with paint and cluster mailboxes

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Latoria S.
  • Clinton, MD
  • March 17, 2020

I’m sorry to have to leave this comment but we’ve lived in our home for ~6mos and this issue is still as relevant today as it was when we moved in. Our new home was painted with flat paint all over, to include the bathrooms and kitchen. I have never heard of such a thing. I thought Lennar has been building homes for decades and definitely expected this to be a lesson learned many years ago. This is such a negative financial and visual inconvenience. We Can Not practice home maintenance as the walls can not be cleaned up. My husband was a painter for 5 years (residential and commercial) and this was unheard of. This has caused an immediate UNPLANNED financial obligation. I can’t even cook a simple meal without fear of damaging the walls. Finger prints on walls that can not be cleaned. This is very disappointing. At minimum I expect flat paint to be exempt from kitchens and bathrooms. Cluster Mailboxes !?!?!? Why??? The home buyers clearly were left out of this decision. I feel like I live back in an apartment complex 20 years ago. Not to mention, No One mailbox is located in the cluster close to their house. You have to pass 1 or 2 clusters to get to your mail. I’m curious as to why, especially in a neighborhood like this, are we not receiving our mail delivered to the door like all other single family homes. We upgraded our home but downgraded on the amenities..Not happy about stuff like this .... ... More

Mr.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 1

  • Anthony G.
  • Clarksburg, MD
  • November 25, 2019

The home buying process itself was great and Lucas the sales associate was very helpful and engaged throughout the process. However, after moving into our new home, it was like playing cat and mouse game trying to get work orders completed. Even for issues such as gas leak considered emergency took over a week to fix. As I'm writing this review, I had a water leak in my master bedroom 2 weeks ago and a Lennar staff member came to look at it himself and that was the last time I heard from anyone. Called and left message for him last week and called the warranty coordinator last week who said she'll follow up with a call "shortly" but never called back. ... More

Lennar - Need improvements in touching up

Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

  • Anonymous
  • Beltsville, MD
  • September 28, 2021

Need improvements in touching up

Disappointed

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • MATTHEW P.
  • Frederick, MD
  • March 17, 2020

There seem to be a lot of problems with these Lennar townhomes such as the cheap materials and bad workmanship. Cheap flooring, carpet coming apart, floor squeaking, paint overspray, ceiling uneven, bad HVAC work. The caps in the streey for the water are broken off and not replaced so there are big holes in the road where someone could step into. A lot of neighbors were lied to about the neighborhood including myself, we were told there would be no building behind our homes to block the mountain view which why i purchased here. ... More

Great home design but very poor workmanship

Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

  • Ricky M.
  • Stafford, VA
  • April 22, 2020

The overall design and architecture of the home is great. However, the workmanship and installation of materials in almost every area is substandard. Especially for a price point nearing $800,000.

Lennar responded:
Hi Ricky, thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with the workmanship for your home. Please send us a message at corporatecustomercare@lennar.com detailing any outstanding items and we will follow-up for you. - Lennar Customer Care ... More