What Homeowners Have to Say About Lennar in San Antonio

Read the 58 homeowner reviews of Lennar's new homes in the San Antonio area. San Antonio homeowners rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.9 out of 5 stars
in the San Antonio area

star-rating

58 Reviews - 46 Communities

5 ★(28)

4 ★(11)

3 ★(6)

2 ★(7)

1 ★(6)

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.9

star-rating Would not recommend

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Ivan L.
  • San Antonio, TX
  • March 17, 2020

Construction Managers are unresponsive

Lennar responded:
Thank you for taking the time to share your comment with us and I'm sorry to hear you are experiencing communication difficulties. I'd like to review this further for you, please send us an email with your experience, contact information and home address to corporatecustomercare@lennar.com. ... More

star-rating Poor workmanship and ZERO follow up

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Gabriel G.
  • San Antonio, TX
  • February 26, 2020

Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with. ... More

Lennar responded:
Thank you for sharing your experience with us. I'm sorry for any delays or miscommunication you may have experienced in getting your tiles addressed. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get this addressed for you. ... More

star-rating Don't Buy a House From Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Nathan C.
  • San Antonio, TX
  • November 28, 2019

This review is not in regards to the location, the neighborhood, the local schools, etc... It is strictly about Lennar. I purchased a home from Lennar at the end of May 2019. My experience with Lennar before and after purchasing the home has been terrible. This company lacks communication, consistency, and quality, among other things. When we agreed to purchase the home that we liked, the closing date was originally set for early June 19. Lennar contacted us and said that the closing date could be moved up to mid-May. We agreed to that closing date. When that date finally came around, I took off of work to allow time for the walk-through and all of the paperwork that comes along with closing. It was getting late on the day of closing and Lennar had still not contacted me to come do the walk-through. They finally contacted me and said that there wasn't time to close and we would have to do it at a later day. I went up to look at the house the next day and saw that the house was nowhere near ready and that they made no attempt to even close on the day that they moved it up to. I was extremely frustrated that I sacrificed an entire workday for nothing. Eddie, the area manager, and Drew, the sales rep, made no attempt to apologize or compensate me for this. Several days later, I walked through the house with Mario, the construction manager at the time, and put up blue tape on areas that needed a paint touch-up. After a while he has another appointment and said that Drew, the sales rep, was on his way to assist me in continuing the process. When the sales rep showed up, he aggressively told me to leave the home and that if I didn't like the way it looked, the house wasn't mine to buy. At the same time, I noticed that there was a bird's nest in the attic which was the result of a gap in the roof I had brought to their attention in the past, but they told me it was nothing. My wife and I moved into the home on June 2nd, and there are issues that we identified before ever purchasing the home that we are still dealing with today. The most recent is chips in the floor, which has now turned into a 5-week process just to replace a couple of panels on the floor. Lennar left the laundry room vent blocked which caused a blockage between my dryer machine and the vent exit on the ceiling of the house. This is a major fire hazard. The fence gate has broke 3 times. Paint on the outside of the house began to peel off. There was a missing baseboard. There was paint in the carpet and on the flooring throughout the house, and when I brought this up they told me to just to get a washcloth and clean it up myself. There are paint chips and inconsistencies in the paint in every single room of the house, they told me to use the provided touch up paint to fix it myself. I appreciate that the house came with sod and an irrigation system, but the way they laid the sod was extremely careless. Since we first met with Lennar, we have gone through 3 construction managers. As you can imagine, this has caused inconsistency and confusion in communication. I would never recommend Lennar to any of my friends or family. I strongly discourage anyone that reads this to buy a Lennar home. ... More

Lennar responded:
Hi Nathan, thank you for sharing your comments about your new home buying experience and the service you received after closing on your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating disapointment

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • John W.
  • Bulverde, TX
  • February 27, 2020

New house and the driveway is already cracked. I was told nothing could be done, I've turned in the same problems three times now and they're still not fixed with no follow up. The workman ship is shoddy. There are hidden design flaws that you people have refused to take care of; All in all I would not recommend Lennar Homes to anyone. ... More

Lennar responded:
Hi John, thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Bad Experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Vanessa D.
  • San Antonio, TX
  • March 31, 2020

Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET ... More

Lennar responded:
Hi Vanessa, thank you for this feedback about your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating I have had issues, that I can’t get the correct help from the get go.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anthony P.
  • San Antonio, TX
  • July 04, 2019

Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill. ... More

Lennar responded:
Hi Anthony, thank you for sharing your feedback with us. We are sorry to hear about the water bill. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating HOC

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Kevin A.
  • Cibolo, TX
  • March 30, 2020

Terrible buying experience on current house due to multiple issues and slow to respond to fixing issues!

Lennar responded:
Hi Kevin, thank you for sharing your concerns about your new home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Would not recommend to anyone

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brian H.
  • New Braunfels, TX
  • October 25, 2019

LENNAR has no oversight or process to follow up on issues after the sale. Had 30 day walkthrough to see what need to be addressed haven’t been back since. That was 4 months ago. Wish they had a negative star all categories would receive a negative rating workmanship was poor at best. But they don’t care not there house just a paycheck for the workers. ... More

Lennar responded:
Hi Brian, thank you for taking the time to share your comments. We are sorry to hear about the difficulties you've had. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care ... More