What Homeowners Have to Say About Lennar in Charleston

Read the 20 homeowner reviews of Lennar's new homes in the Charleston area. Charleston homeowners rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.8 out of 5 stars
in the Charleston area

star-rating

20 Reviews - 32 Communities

5 ★(8)

4 ★(4)

3 ★(4)

2 ★(3)

1 ★(1)

Quality 3.5

Trustworthiness 3.7

Value 3.8

Responsiveness 3.7

star-rating Smooth

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Margaret G.
  • Ladson, SC
  • June 15, 2019

Great experience very professional staff!

star-rating Another Lennar Homes

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Perry J.
  • Summerville, SC
  • June 12, 2019

This is the 2nd home we have purchased from Lennar. We have had a quick response from Lennar when we had a problem and although they were minor they were taken care of in a timely fashion. I would rate them as the most reliable builder in our area.

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Maria P.
  • Summerville, SC
  • July 24, 2019

Beautifully finished! So happy with our new home!

star-rating Beautiful, well built and a lot of value for the price!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Nancy G.
  • Charleston, SC
  • November 24, 2019

We moved May 31, 2019, and have been very pleased with the home. The soundproofing is amazing and quality is great. A lot of value for the price. A deciding factor was the ability to install an elevator, and the kitchen is awesome! The whole team was a delight to work with. Very professional and friendly. Always willing to answer questions and help!! ... More

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mary B.
  • Mount Pleasant, SC
  • September 24, 2019

We’re very good to give updates on the progress when being built

star-rating Great Product. Outstanding value.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Scott W.
  • Johns Island, SC
  • July 31, 2019

Everything about purchasing from Lennar was wonderful except for my experience with Eagle Mortgage, the lender we were referred to.

star-rating Lennar Scenic Point 2019

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • James G.
  • Hanahan, SC
  • June 19, 2019

The staff is great. The quality of work by the contractors on the finish work (paint, baseboards, alignments, etc) was not up to par!

star-rating Quality depends on which crew constructs your new home. Differs from first floor to second floor if you have different teams or different levels of supervision.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Ladson, SC
  • June 27, 2019

An element of luck as to the final of the house is involved.

Lennar responded:
We appreciate you taking the time to share your comments. Please send any concerns to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Love my home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Allen B.
  • Johns Island, SC
  • November 24, 2019

Patients

star-rating Buying a Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jason H.
  • Summerville, SC
  • June 19, 2019

The entire staff was wonderful. The only thing that I had a problem with was the Mortgage company. I was ask to present multiple documents multiple times by different agents.

star-rating Home workmanship review

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Raymond D.
  • Goose Creek, SC
  • September 24, 2019

The Quality of the painting leaves a lot to be desired and the workmanship is extremely poor. Aside from that we have that some things we have we were told if we did not see it before closing then there is nothing that can be done. We were trying to cooperate and not keep calling so we are stuck on that one. Overall we are satisfied though there are other issues we want to discuss. ... More

star-rating Get clarification on everything!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 3

  • Charles B.
  • Johns Island, SC
  • June 19, 2019

Make sure you are complete informed on every detail of your home and make sure it is in writing in your contract!

Lennar responded:
Thank you for your comments, Charles. We hope you are enjoying your new home. If there is anything you would like us to review, please send an email to us at corporatecustomercare@lennar.com. ... More

star-rating Lennar - Would be very thorough with walk through.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Katie B.
  • Charleston, SC
  • July 24, 2019

Would be very thorough with walk through.

star-rating Overall satisfaction

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Susan J.
  • Charleston, SC
  • July 01, 2019

I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting. ... More

Lennar responded:
HI Susan, thank you for your feedback about the swimming pool in your community, as well as your property value concerns. We are sorry to hear about this. Please feel free to contact us at corporatecustomercare@lennar.com with any details you would like us to review for you. – Lennar Customer Care ... More

star-rating Lennar ignores you and does about half of what you ask for

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Michael M.
  • Mount Pleasant, SC
  • September 24, 2019

Lennar’s house plans are very well done for modern living. Materials are as advertised. Home care warranty is practically worthless. And their people can be spiteful if you get upset with their poor service.

Lennar responded:
Hi Michael, thank you for sharing your experience. We apologize for any issues you have faced with your new home. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care ... More

star-rating Still trying to get issues fixed almost 5 months in.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Ashlee K.
  • Summerville, SC
  • July 04, 2019

We've had nothing but problems since the day of closing when we walked in for final review and none of the issues had been corrected. I could give a whole list of issues and problems that almost 5 months in we are still trying to get taken care of. Seems like every time we get one resolved, another issue shows up. I wouldn't recommend them. ... More

Lennar responded:
Hi Ashlee, thank you for taking the time to share your feedback. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating repair issues

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 3

  • Arlene E.
  • Mount Pleasant, SC
  • September 24, 2019

unfortunately not all the holes needed to hang the hurricane shutters were not drilled. wirering for "smart house" didn't match what AT&T require wirering for microwave oven was not connected concrete mix used in garage and front porch crumbles easily ... More

star-rating Sales team is good; however follow up by PM needs more attention. I believe you need more field support

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Otto T.
  • Mount Pleasant, SC
  • July 20, 2019

The transition from Cal Atlantic to Lennar was very unorganized. They installed the HVAC system before the roof was on. They had the wrong prints for our home and installed walls where they did not belong. They did not insulate behind the bump out walls until I caught it ...right before drywall. They got mud all over our upgraded carpet on 8 different occasions and had to replace the carpet. The wood floors were also scratched up in several areas because they did not cover them. I could go on.... ... More

star-rating No quality, only quantity.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Jeremy M.
  • Ladson, SC
  • December 09, 2019

Poor workmanship, over-promised and under-delivered. Needs to slow down the build process and monitor progress at all stages. Quality issues range from driveway, framing, drywall, paint, flooring, electrical, and air conditioning.

Lennar responded:
Hi Jeremy, thank you for taking time to share your thoughts. We would like to apologize for the quality issues you have experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care ... More

star-rating Lennar is the worst.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brian J.
  • Charleston, SC
  • October 01, 2019

Wow?! Can’t even leave a bad review.... I’ve tried multiple times. They don’t want to hear anything that may be negative. I guess that’s how you get voted number 1.... delete and discard any bad press. Do Not Buy from Lennar!!!!

Lennar responded:
Hi Brian, thank you for sharing your feedback. We are sorry to hear about the experience you have had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More