What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 2229 homeowner reviews to learn why they are the right team to build your new home.

3.7 out of 5 stars
in all areas

star-rating

2229 Reviews - 1259 Communities

5 ★(885)

4 ★(430)

3 ★(390)

2 ★(244)

1 ★(280)

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.6

star-rating I had a bad experience with Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Miami, FL
  • March 24, 2020

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. ... More

star-rating One of the worst builders

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Satish K.
  • Cumming, GA
  • March 24, 2020

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. ... More

star-rating Worse builder and customer service ever!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Phoenixville, PA
  • March 24, 2020

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating New fixer upper

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Michael T.
  • Las Vegas, NV
  • March 24, 2020

I do not recommend Lennar to anyone!

Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Terrible experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sara S.
  • Blaine, MN
  • March 24, 2020

I would tell anyone considering building with Lennar to run in the opposite direction

Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Terrible

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Samantha V.
  • Minneola, FL
  • March 24, 2020

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address. ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sharon L.
  • Ruskin, FL
  • March 21, 2020

Disappointed

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care ... More

star-rating I wouldnt give 1 star but this survey made me choose something

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Shauna J.
  • Hendersonville, TN
  • March 19, 2020

If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever ... More

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team. ... More

star-rating The worst nightmare

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Eulogio P.
  • Homestead, FL
  • March 19, 2020

It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again ... More

Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Poor quality of housing.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • John A.
  • Homestead, FL
  • March 18, 2020

Poor quality of housing. I feel cheated for buying this house. A total disaster. .

Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry for any difficulties you've had. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating maintenance service is very bad

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Naga C.
  • Cumming, GA
  • March 17, 2020

Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months. ... More

Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com. ... More

star-rating Lennar build them fast, and leave quality out

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Terence A.
  • Roseville, CA
  • March 17, 2020

Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building. ... More

Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly. ... More

star-rating I cannot recommend Lennar due to problems I and others are having with our homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Lawrence S.
  • Gold Canyon, AZ
  • March 17, 2020

I cannot recommend Lennar due to problems I and others are having with our homes

Lennar responded:
Hi Lawrence, thank you for sharing your feedback. We are sorry to hear about the difficulties you're having. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Poor materials and worse craftsmanship.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Sharpsburg, GA
  • March 17, 2020

Poor materials and worse craftsmanship. Not trustworthy. They don’t deliver on their commitments. Their contractors are inefficient and extremely wasteful. I would not recommend Lennar communities.

Lennar responded:
I'm sorry to hear that you aren't satisfied with your home building experience. Please take the time to share your experience in detail with us so we can review what happened and ensure our management team addresses it properly. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address. ... More

star-rating Not worth your money

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • James B.
  • North Las Vegas, NV
  • March 17, 2020

Cheap materials and low quality customer service. Recommend house inspection before you move in

Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more of your feedback to share with our management team. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address. ... More

star-rating Very Disappointing. Very Misleading.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Hanover, MD
  • March 17, 2020

At first glance Lennar homes look like a dream. That is only at first glance. The quality and workmanship is horrible. Paint slopped everywhere, granite that doesn't quite fit, boards protruding from walls, baseboard separating from walls, doors that wont close or lock, electrical issues, misshapen walls/ceilings, patched holes EVERYWHERE, you name it, Lennar construction will mess it up and then try to hide it from you. Lennar support will then blatantly ignore all requests you make for service and do zero follow up to resolve outstanding issues. We have owned the home for 4 months and still haven't had follow up on issues despite reaching out to multiple levels of management on multiple occasions. Lots of empty promises and well.....disappointment! Put your money somewhere else, that's the best advice I can give. They're focus is on getting you to sign the dotted line, after that, they vanish and you're left with an overpriced home that falls apart before your very eyes. ... More

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Unhappy customer

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Claudia E.
  • Miami, FL
  • March 17, 2020

Since o moved no lights on the street No gate Inside the house the finish of the house is very poor

Lennar responded:
Hi Claudia, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any additional comments, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Horrible workmanship, awful customer service

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Hayley D.
  • Fort Pierce, FL
  • March 17, 2020

Issues from walkthroughs has not been resolved upon close - had to put a work order in, it took Lennar 4 months to address issues. Still have two work orders in one from January and one from February. Only a few issues have been resolved, and many issues have came back after repair. Lennar reps pass the buck. Customer service is terrible. BUYER BEWARE!!! ... More

Lennar responded:
Hi Hayley thank you for providing this feedback about the workmanship and outstanding issues with your new home. We are sorry to hear about your experience. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Very unhappy with this community.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Timothy M.
  • Frederick, MD
  • March 17, 2020

Very unhappy with this community. Parking is horrible, walls are very thin, neighbors are rude and inconsiderate. Will be doing the very minimal time of my loan terms before I’m out of here.

Lennar responded:
Hi Timothy, thank you for providing this feedback about your new community. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Quality is very poor.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Davenport, FL
  • March 17, 2020

I am not at all satisfied with the house we purchased. Why would you sell a house with so many issues? What's the point of buying a new house if it will give the owner several issues?

Lennar responded:
Thank you for providing this feedback about your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Horrible

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sherley A.
  • Homestead, FL
  • March 17, 2020

For the price paid for my house, the workmanship is terrible. I’ll never buy another Lennar home or recommend anybody else to do so.

Lennar responded:
Hi Sherley, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Horrible !

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Bensalem, PA
  • March 17, 2020

Horrible !!!

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Terrible Company don’t buy from them

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Timothy H.
  • Aberdeen, MD
  • March 17, 2020

Terrible experience lied to during buying, building and warranty. Don’t trust or buy from them terrible company

Lennar responded:
Hi Timothy, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Centreville, VA
  • March 03, 2020

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before ... More

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Disapointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Jacquelynn S.
  • Corcoran, MN
  • March 02, 2020

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in words how disappointed we are and that this may not be our forever home as we thought. We will never build with Lennar again. ... More

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

Narrow Reviews by Area: