What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 2229 homeowner reviews to learn why they are the right team to build your new home.

3.7 out of 5 stars
in all areas

star-rating

2229 Reviews - 1259 Communities

5 ★(885)

4 ★(430)

3 ★(390)

2 ★(244)

1 ★(280)

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.6

star-rating Unhappy

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Sheila G.
  • Middletown, DE
  • March 24, 2020

I have so many problems with my home.

Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you. ... More

star-rating Never again

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Parker, CO
  • March 24, 2020

horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so. ... More

Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Track Home at a Custom Price

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Justin B.
  • Winter Springs, FL
  • March 23, 2020

Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...

Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Ghosted by Lennar after a lot of promises

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Saint Augustine, FL
  • March 18, 2020

Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.

Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address. ... More

star-rating Respect ,trust and quality

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Amir S.
  • Bastrop, TX
  • March 17, 2020

I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them ... More

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. ... More

star-rating So disappointed with all the problems

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Candace P.
  • Davenport, FL
  • March 17, 2020

So disappointed with all the problems we have had. From being threatened with penalties to pay if we did not close when Lennar wanted (house had many defects) didn't even had many doors on interior for over 4 months. Lennar NEVER showing up to perform work orders when scheduled. Took forever to get response for scheduling. So sad our very first brand new home to be soooo disappointed! ... More

Lennar responded:
Hi Candace, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Cecilia B.
  • Boynton Beach, FL
  • March 17, 2020

Sales did not disclose very important issues which, shows deception. Construction did not follow through on issues, sloppy workmanship.

Lennar responded:
Hi Cecilia, thank you for your comments about your experience. We are sorry to hear about the issues you mentioned. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not happy with my experience

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Iowa Colony, TX
  • March 17, 2020

Not happy with my experience at all.

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Never again.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Rebecca K.
  • Millsboro, DE
  • March 17, 2020

Never again. Nightmare of an experience. Been 6 months and still waiting for repairs to be done from our walkthrough 1 week before settlement. HOA office is a joke, we pay all this money and they wanna keep raising the monthly fees. It dont want to address the real issues going on in the development. Already looking to move in the next year or 2 hopefully. ... More

Lennar responded:
Hi Rebecca, thank you for providing this feedback about the outstanding items in your new home, as well as your concerns with the HOA. We are sorry to hear that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar home buying experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Anonymous
  • Cumming, GA
  • March 04, 2020

Extremely bad quality construction and too many issues with new homes. And would not recommend and reference Lennar homes to anyone. Stay away from this builder new home construction.

Lennar responded:
Thank you for your feedback about your experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care ... More

star-rating So far not a great experience with Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Kynaisha C.
  • Wimauma, FL
  • February 27, 2020

Was left with dead SOD, every day I discover a new issue with the house. When I moved my stove there was a huge hole on the wall which I’m sure allows for uninvited guest (bugs) to make their way into the house. When we contact them for issues they don’t respond in a timely manner ... More

Lennar responded:
Hi Kynaisha, thank you for sharing this feedback about your home. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Poor person had no idea what they were doing and information was wrong

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Lynn B.
  • Ponte Vedra, FL
  • February 26, 2020

Poor customer service, errors on financial Documents even after correcting them multiple times, worse home buying experience ever

Lennar responded:
Hi Lynn, thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you had. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional feedback, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Worst home buying experience ever

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Sharon F.
  • Fort Lauderdale, FL
  • February 26, 2020

I had problems from start to finish. Wrong information provided more than once during sales process. During the closing I walked who told me the closing was today. During walkthroughs before closing the repairs printed out more than half of them were not fixed. I did them myself. The construction was of poor quality and messy. I found cut wires that I had to repair. The paint overspray I took care of. Due to Lennars late delivery it looks like everything was rushed in order for them to make up the time. This is my first and last Lennar home. ... More

Lennar responded:
Hi Sharon, thank you for taking the time to share your experience with us. I'm sorry for any inconvenience you experienced after moving into your home. It's important to us that you are satisfied with your experience and new home, so please send us an email to corporatecustomercare@lennar.com with your address and contact information. ... More

star-rating Not Good

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Lawrence L.
  • Tampa, FL
  • November 28, 2019

I never take these surveys but always will for Lennar. Out experience has been atrociously poor. 1 star is not a low enough rating. Ridiculous amount of issues with house and horrible customer service.

Lennar responded:
Hi Lawrence, thank you for sharing your comments about your experience. We apologize for the issues you have faced with your home since moving in. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer Care ... More

star-rating Poor Quality

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Brian S.
  • Vero Beach, FL
  • November 26, 2019

I wish that I never purchased a Lennar Home

star-rating Lennar bit more than they could chew when they took over Cal Atlantic

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Atlanta, GA
  • November 25, 2019

After moving into my first new home, I quickly learned that I should have done much more research on homebuilders before signing the initial contract. 15 of 17 of my neighbors, myself included, who all bought brand new $400k+ townhomes, have had the WORST first home buying experience with Lennar. Starting from our unreliable and gossiping builder to the terrible corporate warranty request process and service. During closing, the real estate attorney even stated that many other buyers have had similar complaints and issues with Lennar. While sharing my home despairs, I also learned of a family friend who bought a Lennar home built in 2014 who also had an unpleasant experience with Lennar. I have been forewarning all my friends, coworkers, acquaintances, etc. to avoid purchasing a home from Lennar due to the negative experience I have had with them. ... More

Lennar responded:
Thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described and hope that you've been able to get some assistance with the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Until today I am trying to change the door of the house entrance

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Alexandra M.
  • Saint Cloud, FL
  • November 21, 2019

Until today I am trying to change the door of the house entrance because it is a shame and nobody is responsible and I never really through that I would have such a bad experience for different reasons at home

Lennar responded:
Hi Alexandra, we appreciate you taking time to leave a review of your experience. Could you please send us a note at corporatecustomercare@lennar.com, so we can follow up on the issue with your door? - Lennar Customer Care ... More

star-rating New home

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Anonymous
  • Charlotte, NC
  • November 17, 2019

Definitely did not do quality work. Fir as much as I paid I could have chosen a better builder.

Lennar responded:
Thank you for sharing this feedback about your new home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

star-rating Todd and James were great!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Allexis H.
  • Gilbert, AZ
  • September 26, 2019

Hi your reps were awesome. They really helped. Truly appreciate thier help with the microwave, they went above and beyond. I want to say more about them, but I just had surgery. I have asked Lennar and the Property Management company's Raul (that Lennar contracted) about the dead shrubs, plants and trees (just as I did about the dog poo and dumpster) nothing has been done. The city was called, not only by me about the poo, but also two other owners about the dumpster and grounds. I have owned since April, I pay $150 a month, apparently to maintain a very small pool and nothing else. Haven't seen one groundsworker the entire time I have owned. Have found dead large rodents lately scattered about, litter, etc..... Not a one.... Unhappy, not with Todd or James, but with whomever oversees and is supposed to respond to what appears to be a dump of a neighborhood that I invested way too much money in.... ... More

Lennar responded:
Hi Alexis, thank you for your positive feedback about Todd and James. We are happy to hear that they have been so helpful. Please feel free to contact us at corporatecustomercare@lennar.com with any outstanding items or problems with your community, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Very Good

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Jose L.
  • Winter Garden, FL
  • September 25, 2019

Very Good

Lennar responded:
Hi Jose, thank you so much for your feedback. We noticed that you left a one-star rating, but your comment says "Very Good." If there is something we can do to assist, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Terrible experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Cary, NC
  • July 17, 2019

Terrible quality and refusal to address issues. Construction manager is unorganized and dishonest. Closing never takes place on time; unnecessary delays due to poor management. Builder cuts corners and tries to force you to accept poor quality work. Would never recommend Lennar. Neighborhood is nice with great people, but the build was not a good experience. ... More

Lennar responded:
Thank you for sharing your comments. We are sorry for the difficulties you've described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not my favorite builder.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Anonymous
  • Bonita Springs, FL
  • July 17, 2019

Lennar builds homes fast. But without quality workmanship. Each home is u set intense pressure to build so fast lots of shortcuts and sloppy workmanship is the norm. Months after closing we are finding things that were covered up so they would close on time especially areas outside the house, like a drainage pipe covered over with sod so we had a flood. or on top of the house where vents were installed without covers and we had a leak. The fact that at closing the take $750 for future improvements does not go into the reserves to fix future hoa issues, it is pocketed by lennar. our reserves only had $2000 for a community of 200 potential homes. They also do not pay hoa fees on spec homes they have for sale again bleeding our reserves for when they leave the project and move on. Not a trustworthy builder at all. Will never buy a lennar home again. ... More

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer Care ... More

star-rating Poor craftsmanship and pride

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • chris S.
  • Glen Burnie, MD
  • July 17, 2019

This is my first home and i must say i am disappointed in the quality of the craftsmanship. I've been in constant contact with Lennar customer service to attempt to set up repair services to fix multiple issues within my new home. Before closing i had to have the roof redone because it was not done correctly the first time. Over all i am not impressed with the quality of the work. ... More

Lennar responded:
Hi Christopher, thank you for sharing your feedback about your new home. We are sorry to hear about the difficulties you've had. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Horrible experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Christopher C.
  • Orlando, FL
  • July 16, 2019

Horrible experience

Lennar responded:
Hi Christopher, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care ... More

star-rating Lennar Homes Review

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Scott O.
  • Dickinson, TX
  • July 09, 2019

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

Lennar responded:
Hi Scott, thank you for your feedback. We are sorry to hear about your comments regarding the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you need assistance with, so we can review and follow-up for you. – Lennar Customer Care ... More

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