What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 2230 homeowner reviews to learn why they are the right team to build your new home.

3.7 out of 5 stars
in all areas

star-rating

2230 Reviews - 1270 Communities

5 ★(885)

4 ★(431)

3 ★(390)

2 ★(244)

1 ★(280)

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.6

star-rating A rushed job to meet a quota

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Marcos O.
  • Doral, FL
  • March 19, 2020

The home Lennar delivered to me and my family was full of issues - and still is - and their people seem not to care.

Lennar responded:
I'm sorry to hear you are experiencing some issues with your home. I would like to review this for you in details and have our management team address the situation. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. ... More

star-rating Great sales team. Worst construction engineer/Customer Care.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Phoenixville, PA
  • March 18, 2020

Sales Team was great, transparent and enthusiastic through out the purchase process. However, construction team (Kyle) was pathetic and unprofessional. Issues from first walk through are still open even after 4.5 months from closing! Hundreds of follow-ups needed to get issues fixed whatever are fixed till date. Have the records of all calls and messages sent to Construction Engineer Kyle. He has stopped answering calls too for 1.5+ months now. Kyle has behaved unprofessionally on multiple occasions (f* words to Lennar for his high workload, not returning calls/messages, not appearing at home for issue fixing even after fixing the date etc.). Very minor issue requiring literally 5mins of attention (e.g. caulking around sink faucet) were kept open for months and needed dozens of follow-ups to get those fixed. Still, few issues from closing sheet are open after 4.5 months since closing! Very frustrating!! Feel free to contact me for any specific details on any statement written here. ... More

Lennar responded:
Thank you for taking the time to share your comments and experience with us. I'm sorry to hear you are experiencing delays after closing. I would like to hear more about your experience and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address. ... More

star-rating Lennar - Sales people are not professional.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Frisco, TX
  • March 17, 2020

Sales people are not professional.

Lennar responded:
Thank you for sharing this feedback about our sales teams. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating No trust in Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Bryan T.
  • Wimauma, FL
  • February 26, 2020

We were excited to be buying a brand new home in a great community. We trusted our construction manager that they were resolve issues and unfortunately we are now five months later and still battling to have items fixed. Do not trust them and get everything in writing. ... More

Lennar responded:
Thank you for taking the time to provide us with your comments. We are sorry for any delays you may have experienced in getting items addressed in your home. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get your items addressed for you. ... More

star-rating Lennar - We bought our home less than 6 months ago and we had several

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Jason R.
  • Apopka, FL
  • November 28, 2019

We bought our home less than 6 months ago and we had several serious issues that could have been prevented with proper supervision and workmanship. Without going into details, we have dealt with issues from flooding garage, improperly built shower (water behind tiles and on sill), to cracks and bumps on the ceiling. We had to place multiple work orders for new and existing issues. We must take time off from work to get these issues resolved and have had contractors not show up at all. When the work is not up to standards contractors point fingers at each other and customer service ends up denying the claim and leaving you stranded to pay for the repair out of packet. We dealt with deceiving contractors that say they fix something when we aren’t home, but the issue remains, and our security system shows them being on site for less than 12 minutes. We have also dealt with contractors that do not speak English and get frustrated if you don’t understand what they are saying. Same contractors that incorrectly make repairs are sent to your home again to fix issues. There are a few contractors we have dealt with that are qualified and get the job done right, but we have unfortunately mostly dealt with the opposite. We are disappointed with Lennar to say the least and should have probably “bought a better-quality custom home” as suggested by the customer service rep. ... More

star-rating Not tickled delighted and happy!!!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Latoyia W.
  • Sun City Center, FL
  • November 24, 2019

I was initially pleased with watching our home being built from the ground up however as it came time to close on the property things started going Awry. We picked out a corner lot and was advised by the agent this would all be our land. As they lay the sod we began to notice they weren’t filling in the corner side of the home. As we did our first walk through blue taping things that would need to be completed before move in the house was covered with blue tape. When we came back to complete our final walk through we noticed hardly anything was completed. Our home was still covered in blue tape with we met with the head guy who apologized for the work not being done no excuse this happened to be our closing day. While going over the unfinished items I asked about the side of the home not being completed with sod it was then after paying an additional $2500 for a corner lot we were advised it didn’t belong to us and they couldn’t rezone the area. My neighbor owns the same amount of land that I do but $2500 less to not have a neighbor on side of them?? After informing them this was the reason we purchased the corner lot because we have a small child and would be throwing birthday parties and family gatherings. I was then told I could still use the property for those things. Needless to say about a month later they put all kind of landscaping making it impossible to use the land. Not to mention other things that were wrong with the home like cabinets, paint, uneven windows, first floor isn’t cool as second floor just to name a few. With a promise and handshake we were assured all things would be taken care of and we could close on the home with no worries. We did just that only to come back after hours and find out the work wasn’t completed. I will not purchase another Lennar home!!! ... More

star-rating Lost trust and Customer experience with this Builder.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Orlando B.
  • Estero, FL
  • September 24, 2019

Beginning with so much promises and still waiting for them to be fulfilled. So much stuff that is not done ✅ correctly done without care nor Quality there’s some stuff so bad that are already falling apart and we haven’t even being in the home for 5 months, starting from bad finishing job on cabinets, walls with horrible cracks, caulking and pain horribly done throughout the home, ships in shower bath floor. There’s lots of things that could being done right the first time before is given to the homeowner and run a right and good inspection, so Quality of products and workmanship they use is horrible very poor, inexperience who do not care about providing decent quality or good quality; horrible job in lots of stuff that every homeowner expects to be good quality. Builder claims top Quality, best and biggest throughout the US, but after this they prove otherwise very poor customer service, horrible materials and workmanship “very poor quality, ” Home not turn in or given to standard. ... More

Lennar responded:
Hi Orlando, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not Finished/Poor Customer Service

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Winter Garden, FL
  • September 24, 2019

We were very happy with our experience with Lennar until it came time to close on our home. There were several things not completed but we were told that as long as the house was structurally sound we needed to close even though we wished to wait till everything was done. Once we closed it was almost impossible to get them to come back and fix things even though we were told these would all be taken care of right away. We were continually given dates and times that trades would be coming to work on things, paint, cupboards, carpet, tile, windows, only to have them not show up or bother to call to say they would not be coming. I should also note that often when trades came they did an awful job and repeat visits were needed to resolve the issues. We literally had to texted our customer service rep every day in order to get the things done that needed to be. We also contacted a supervisor who promised to come see our issues and get them resolved as soon as possible. This supervisor never showed up and we were never able to get in touch with him again. It has taken almost six months to get the majority of our issues completed and we still have minor little things that still require adjusting. This is our third new house build and we have never had issues like this before. We love our home but we would not recommend working with Lennar until they can work on their lack of follow through and customer service. Getting a new home is suppose to be a fun and joyful experience but when you move into a brand new unfinished home that you need to fight with the builder to get completed it becomes very stressful and anything but joyful. ... More

Lennar responded:
Thank you for sharing your comments about your overall experience since moving into your new home. We are very sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow up for you. – Lennar Customer Care ... More

star-rating Good house for the value

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Claudia J.
  • Clovis, CA
  • September 24, 2019

The two areas i find poor is the height of the microwave. It is so high to be unusable. The master shower is beautiful but poor design. It has subway tile on floor which is slick. I almost fell. I love my home. Great floorplan.

Lennar responded:
Hi Claudia, we appreciate you taking the time to share your comments. Please email any items you would like addressed to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care ... More

star-rating Nightmare vs. Dream Home

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Brian B.
  • Greenwood, IN
  • July 30, 2019

The overall experience was far from a positive one. Our front door was hung backwards. SEVERAL doors were not level and wouldn't close correctly / lock. The electrician they selected to do our home was HORRIBLE. He made too many mistakes. SEVERAL light switches were installed in the wrong places. Smoke detectors and light fixtures falling from the walls / ceilings. DOZENS of nail pops on day of move-in, yet we were told to wait for more to pop-up before having them repaired. Roof installed incorrectly. Bath drain not sealed resulted in water leaking through the ceiling. Wrong shower installed and refused to correct it. Outside window frame busted upon move-in. Drywalled over the attic access. Busted cabinets found during move-in. Cracks / holes in walls. There were so many things wrong during our pre-closing walkthrough. It seemed as though they rushed to the finish line and the GC didn't oversee the project well enough. Perhaps too many homes being built all at once? We spent our first three months in our home dealing with "warranty repairs" and still had to do a great deal of work ourselves to fix what was done wrong. We're putting a lot of work into making this the home we should've received as a new build. The term "turn key ready" does not describe Lennar. ... More

Lennar responded:
Hi Brian, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. We are very sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Zero Accountability

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Keaton H.
  • Orlando, FL
  • July 25, 2019

We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us. ... More

Lennar responded:
Hi Keaton, thank you for your comments. We are sorry for any difficulties you've experienced in getting this work completed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Once you’ve purchased and closed you are dead to Lennar and they

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • White Plains, MD
  • July 10, 2019

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your concerns. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not buyers friendly

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Rhonda C.
  • Clermont, FL
  • July 09, 2019

Rushed to close Poor follow up on repairs Not approachable for issues

Lennar responded:
Hi Rhonda, thank you for your comments. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up on your behalf. – Lennar Customer Care ... More

star-rating Bad experience with Lennar

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Durham, NC
  • July 09, 2019

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

Lennar responded:
Thank you for your comments. We are sorry to hear about the issues you experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Tucson, AZ
  • June 27, 2019

Very displeased with situations on our home after closing . It was promised that if we had issues after moving in we would not be put aside . We have been . Very Disheartening

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear that you have been unable to get these items addressed. Please send a direct message to us at corporatecustomercare@lennar.com with any outstanding items and we will follow-up for you. – Lennar Customer Care ... More

star-rating Extremely Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Verdell B.
  • Charlotte, NC
  • May 09, 2020

The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The insulation is weak. You can hear conversations throughout the house from upstairs to downstairs. During the WALK-Thru, we were informed by Construction Rep., all issues be taken care of after the closing, it is quite apparent it was not, and just a, if we get you to sign, our job is done. The house is a beautiful plan, but extremely "POORLY" built in construction. The Money that is spent to to purchase what we thought would be our "Dream Home" has been dampen by the issues, and the process in getting the issues corrected. In "Hind-Sight", I almost regret cancelling my Agreement with Taylor Morrison Homes, the construction and warranty of the home was "Elite". Lennar offered more features, but, is it worth the long-term hassels? I guess you would have to turn the old saying around, "You Don't Get What You Pay For" !! ... More

Lennar responded:
Hi Verdell, thank you for your feedback about the frustrations you have experienced with your new home. We apologize for any difficulties you've had. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow-up for you. - Lennar Customer Care ... More

star-rating Worst experience, my 4th home!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Kathryn G.
  • Royal Palm Beach, FL
  • March 04, 2020

We closed on our house in September and there is still items from our walkthrough that have not been corrected. Lennar doesn’t care about us as customers AFTER we sign on the dotted line! The workers that they have working for them are horrible and do horrible work! Moving here from Atlanta, we always heard good things about Lennar but from this experience we will never buy a Lennar home again. We are active duty military and shared our experience with fellow service members as well. ... More

Lennar responded:
I would like to thank you for your service to our country and for sharing your feedback with us. I'm sorry for the delays you've experienced in getting items corrected in your home. It's important to us that you feel comfortable and are satisfied with your new home after closing. Please send us your contact information and address to corporatecustomercare@lennar.com so we can properly review your concerns and address them with our team. ... More

star-rating Poor workmanship and ZERO follow up

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Gabriel G.
  • San Antonio, TX
  • February 26, 2020

Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with. ... More

Lennar responded:
Thank you for sharing your experience with us. I'm sorry for any delays or miscommunication you may have experienced in getting your tiles addressed. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get this addressed for you. ... More

star-rating I will never buy a house new house from Lennar again !!!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Mark G.
  • Naples, FL
  • November 21, 2019

I closed on my house in May of 2019, and I have had issues with the workmanship of the building. The punch list that was submitted isn't even half done and it is now November 21 2019. Be aware of the lack of urgency once you close.

Lennar responded:
Hi Mark, thank you for sharing your experience. We are sorry to hear about the difficulties you have had with the completion of service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Cracking driveway, two lights blown already, breakers popping

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Christopher P.
  • Elizabeth, CO
  • July 09, 2019

Moved in and within 30 days, I noticed the driveway is cracking (not covered under their warranty, but they are ripping out and repouring the other driveways that haven't been sold.. So maybe you'll be lucky) Central Air was mis-wired and needed a service call to wire correctly, took three weeks to come out. Several electrical breakers continue to pop with any type of wind, other homes owners report the same issue. Already had to replace two of the LED hall/bedroom lights having them burnt out and they are not of a bulb replacement style. When they are burnt you'll need to replace the whole fixture. Several spots of poor finish work on the texture coating. Master Bath tile has an air pocket under it and it pops from time to time, reported before closing and never fixed. Still waiting on my kitchen cabinet door to be replaced from closing inspection still has the green inspection tape on it. Rust spots on the front stoop noticed before closing, so they scim coated the surface... now that coating is coming off in patches...since it's concrete it's most likely also not covered with their warranty. Several sprinklers are leaking from their heads up to an hour after shut off. Other homes have same issues. Water ain't cheap here folks.... ... More

Lennar responded:
Hi Christopher Robert, thank you for your comments about your new home. We are sorry to hear about the difficulties you have had. Please send a message to us with your outstanding items, so we can follow-up for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Lennar - Not worth the hassle.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Myrtle Beach, SC
  • June 27, 2019

Not worth the hassle. To many unresolved issues. No honest answer about anything.

Lennar responded:
Thank you for your feedback. Please send a direct message to us at corporatecustomercare@lennar.com with any outstanding items you have, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Low quality especially for the price

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Barbara S.
  • Sacramento, CA
  • June 18, 2019

Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up. ... More

Lennar responded:
Hi Barbara, thank you for your feedback about the quality of your home. We are sorry for the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with the information about your outstanding items. We will be happy to review and follow-up for you. ... More

star-rating Good

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Hector E.
  • Mesa, AZ
  • March 18, 2020

I had issues and haven’t fully enjoyed my new home.

Lennar responded:
I'm sorry to hear you've had issues with your home. Please tell us more about your concerns by sending an email to corporatecustomercare@lennar.com with your contact information and home address. ... More

star-rating Stay away

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Orlando, FL
  • March 17, 2020

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of. ... More

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the outstanding issues. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Unfixed and unresolved Issues

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Adebusola G.
  • Hanover, MD
  • February 26, 2020

The sales team and the builder were amazing. I have had very terrible experience with customer service. My doorbell stopped working and it took 2 months before I could get it fixed. I have outstanding repair work, and I have had 2 no call no shows and last time a Manager actually stopped by and promised things will be resolved quickly. I have not heard anything. Part of my door was broken before moving in. It is still broken and no one has come to fix it. Overall, the customer service team are unreliable and don't particularly care about the customer. This aspect has been a terrible and frustrating experience. ... More

Lennar responded:
Thank you for taking the time to provide us with your experience. I apologize for any delays you may have experienced in getting these items addressed. Please send us an email to corporatecustomercare@lennar.com and provide us with your address and contact information. We would like to get this matter reviewed and addressed by upper management as soon as possible. ... More

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