What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 2230 homeowner reviews to learn why they are the right team to build your new home.

3.7 out of 5 stars
in all areas

star-rating

2230 Reviews - 1270 Communities

5 ★(885)

4 ★(431)

3 ★(390)

2 ★(244)

1 ★(280)

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.6

star-rating Under Delivered

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Orlando, FL
  • June 15, 2019

Had high expectations that were not met based on testimonials from friends

Lennar responded:
Thank you for sharing your experience. If you will send us your feedback about how your expectations were not met, we will be happy to follow-up. You may send your comments to corporatecustomercare@lennar.com. Thank you again. ... More

star-rating Homebuying experience

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Matteson, IL
  • June 11, 2019

My first time homebuying experience has been harrowing. It had taken four months for my driveway and walkway to be laid, and I'm still waiting on the landscaping. I get most of the process is weather contingent, but I've seen other homes around me completed and the owner have yet to move in. It has been an inconvenience having to park on the street with limited parking. I love my home, but the process has been exhausting. ... More

Lennar responded:
Thank you for your comments about the weather-related issues with your home. If you will please send your address, along with any items outstanding, to us at corporatecustomercare@lennar.com, we will be sure to review and respond. ... More

star-rating So so Lennar

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Pablo U.
  • Ruskin, FL
  • May 15, 2020

Once you walk up the stairs and the upper floor. The wood squeaks, the paint job is mediocre. Once I moved in I started to notice wood clippings, where they just painted over them. So from one to ten in the satisfaction of my purchase. I give it a 3

star-rating Lennar property management

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • San Antonio, TX
  • April 21, 2020

I am very upset with how the property management has been handling our case. I felt very rushed during the walk through but they reassured that everything would get taken care of. I have now lived in the house for 4 months and there has not been an attempt to resolve any of the issues with the house. My doorbell doesn’t even ring. Lennar is not a cheap home builder and I paid a good price for a new house and wish someone would make me a happy home owner. ... More

star-rating Lennar - Quite house, build is quick.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Kissimmee, FL
  • April 04, 2020

Quite house, build is quick. The finish is sloppy

star-rating Disappointed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Russell K.
  • Lancaster, SC
  • March 30, 2020

Poor taping and mudding, white paint spots on the floor everywhere, doors that were not properly hung, poor fitting screens on windows that allow bugs to get in, nails/concrete/trash left on lot and behind lot, light fixture quality poor, laminate floor quality poor, garage door hung improperly causing excessive noise/vibration, wire shelving in closets bows under any weight, ... More

Lennar responded:
Hi Russell, thank you for sharing your concerns with your new home. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Average at best

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Timothy Z.
  • Durham, NC
  • March 28, 2020

Trying to reach service get full mailbox.

star-rating Not to impress

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Harrison R.
  • Kissimmee, FL
  • March 27, 2020

Alot of issue were found in the house, because they rush trying to build it. So we could close on the house. I would have rather waited then have our house rush.

star-rating The water will make your wife cry.

Quality star-rating 5

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Fallon P.
  • Jarrell, TX
  • March 26, 2020

The water smells heavily of sulfur. This should have been disclosed when we bought the home. We replaced the anode in the water heater with an aluminum one which was a temporary fix. I asked Lennar to replace it with a titanium one because the aluminum anode has already been eroded. I was told it was not their issue to fix since it was water quality. Yet, I believe since they didn’t bother disclosing the high sulfur in the water reacting negatively with the metal in the water heater would be an issue, it is partly their problem. It would be different if we weren’t willing to invest the money in our home to fix the problem which we have. We’ve added a water softener, purifier, and as previously mentioned, replaced the anode in the water heater. I’m simply asking for help replacing one last thing to try to make it work and was told no. Now I’m left crying every time I take a shower wondering why I didn’t do a better job of researching the area before moving. ... More

star-rating Issues ignored

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Allison G.
  • Littleton, CO
  • March 24, 2020

We closed on our house end of October. Before we did inspection or anything, we had an evergreen tree that was knocked down in a snow storm, that was ignored and still lays down on our yard. During inspection, we pointed out the paint splatters on the hardwood floors and were told the day we closed they would have it cleaned by professionals. We close and they did not do that type of cleaning. Seems like they did a lick and a promise because it’s March and we still have paint on our floors and it took two days to scrub construction grit off our kitchen island and counters. So much for a professional cleaner. After moving in, we found out our shower was constructed wrong. We let Ky know and he sent out the tile guy. Tile guy couldn’t fix it cause shower door guy didn’t come in. Tile guy told his boss but his boss didn’t communicate that to Ky, nor did Ky check in after to make sure the work was done. We had to reach out and still continually reach out to just be ignored. Same with our gutter/roof. Roof guy came to see why rain leaked onto our patio, said it was the gutters. Roof guy told his boss, boss never told Ky nor did Ky check in to make sure things got done. While my fiancée and I love our house and neighborhood, can’t say I’d recommended lennar to anyone unless I knew they’d be getting the kind of service we were told we’d be getting, which we obviously have not. ... More

star-rating Unhappy

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Deborah L.
  • Cary, NC
  • March 24, 2020

This home has so many areas of shoddy workmanship. Ton's of clauking issues scratches on the wood flooring all over the house. Customer service pushes back on everything. I will never buy another Lennar home. everything from the Sales rep to the Construction engineer is only concerned about you giving them a 5 star rating. I have been hounded for months to give 5 star rates. ... More

star-rating poor supervision of work done

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Carlos F.
  • Davenport, FL
  • March 24, 2020

the finishes of the houses are of very low quality in my inspection I found many details which to see bought a new house are unavailable

star-rating Not met my expectations

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Satish P.
  • Cumming, GA
  • March 24, 2020

There are few areas where Lennar has to improve, especially the construction quality is not up to mark or expectation. The sight/construction managers are over burdened due to multiple projects and they are not able to focus on quality of the block/home. ... More

star-rating Disappointed.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Carole B.
  • Cumming, GA
  • March 19, 2020

Lennar builds aesthetically pretty communities. Their attentiveness and concern for the individual homeowner is poor. The first construction supervisor, Andy, was attentive. Michael, who replaced him because they had too many closings scheduled, was always in a hurry, and eager to just get closed. Furthermore. we continue to find warranty issues after 5 months, and will submit them. ... More

star-rating Lennar - Overall I would not reccommend Lennar.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Lauren S.
  • Durham, NC
  • March 19, 2020

Overall I would not reccommend Lennar. While I love the majority of my home the two weeks prior to closing were not enjoyable dealing with the sales agent & contractor. They were dismissive and ultimately did not address some of the issues I had within the home. ... More

star-rating Home purchase review

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Jose Q.
  • Kissimmee, FL
  • March 19, 2020

Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over. ... More

star-rating I have had been saying construction people customer seevice of my backyard problem of a lined cable hole no one is taking seriousness abt it !!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • RITESH T.
  • Spring, TX
  • March 17, 2020

If it was not nadia and josie i wud not buy this and rather wait and buy some other house but this two people worked hard for me but i m not really happy of the service and response.

star-rating Alright

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Alexander K.
  • Buford, GA
  • March 17, 2020

Have had a work order open for 5 months to replace a refrigerator. And my vent hood above stovetop has not worked since moving in (5 months ago)..parts on back order.

star-rating Small for the price

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 3

  • Michael F.
  • Mesa, AZ
  • February 26, 2020

The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend ... More

Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating You get what you pay for ( almost)

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Christopher O.
  • Fort Myers, FL
  • February 26, 2020

Very misleading sales experience. Average warranty follow up. Average workmanship on overall build. Warranty items are bound to happen, but some of it stems from poor workmanship in the start. Community is very nice. The layout makes it esthetically pleasing. Amenities are nice. Gated community, not so much due to on going construction. ... More

Lennar responded:
Hi Christopher, thank you for sharing your feedback with us. We appreciate your comments about the community, layout and amenities, and are sorry to hear about the other issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Phoenix, AZ
  • February 26, 2020

To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.

star-rating Bittersweet experience

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Felipe M.
  • Doral, FL
  • February 26, 2020

Before closing your property Lennar will definitely take good care of you, they'll answer all your phone calls, they will fix everything for you and they'll support you with great customer service. BUT ONCE YOU CLOSE the experience is totally NEGATIVE. Nobody will answer your phone calls, they will disappear and not worry about post customer service. Once you close your property with Lennar you are on your own. They only take care of you before closing. Once you close the customer service experience is terrible, plus nobody will take responsibility for warranty issues. They are always telling you to contact somebody else. ... More

star-rating Will promise things before you close then never do them

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Patrick R.
  • Davidson, NC
  • February 26, 2020

I was promised during my walk through that the huge hill of mud beside my home would be removed. It is also being used as a trash dump. Been over 4 months now and absolutely nothing has been done about it. If you drive down the alley behind Caite ridge road you can’t miss it under the power line. I guess since all homes on that street are sold it no longer matters. ... More

star-rating Fix to issues takes forever !!!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Davenport, FL
  • February 26, 2020

It’s been 5 months since we closed and moved in ... there are still several issues that need to be repaired. Not a good experience with responsiveness. Also, I was asked to sign documents that stated that some of my issues were already fixed when they were not. Had to escalate! ... More

star-rating Lennar - The workers dump trash everywhere including bottles filled with

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Marilyn B.
  • Orlando, FL
  • December 04, 2019

The workers dump trash everywhere including bottles filled with urine. Find these things when digging in garden. Takes forever to get them to repaint our side wall outside which is at least 2 different colors of white. The plumbers who came from problems were rather derogatory until they found that AT&T had drilled through our sewer. Also we are hooked into neighbors sewer before draining to city sewer. Both bathtubs had holes which took 2 months to get fixed. Workmanship is poor. ... More

Lennar responded:
Hi Marilyn, thank you for sharing your feedback with us. We apologize for the situation you described. Please send us a note at corporatecustomercare@lennar.com so we can follow up with management for you. - Lennar Customer Care ... More

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