What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 923 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

923 Reviews - 1399 Communities

5 ★(335)

4 ★(234)

3 ★(190)

2 ★(98)

1 ★(66)

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.5

star-rating We saved and decided to purchase a home from lennars. When we were at the inspections they built the wrong house and they didnt even try to resolve it.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Lomaglio A.
  • Tampa, FL
  • July 19, 2019

VERY POOR :

Lennar responded:
Hi Lomaglio, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Construction quality

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Adeel A.
  • Wimauma, FL
  • June 22, 2019

The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home. ... More

Lennar responded:
Hi Adeel, thank you for taking the time to share your feedback. We are sorry for the experience you described. If you have items you would like addressed, please send an email to us at corporatecustomercare@lennar.com so we can review. ... More

star-rating Broken pipe

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Mehmet E.
  • Austin, TX
  • November 22, 2019

I had a terrible warranty request experience with Lennar Homes

Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care ... More

star-rating biggest mistake ever i regret buying from lennar i do not recommend

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Issam E.
  • Myrtle Beach, SC
  • September 24, 2019

i hate it i am unhappy rude people unhelpful broken stuff in a brand new home cant wait till i sell

Lennar responded:
Hi Issam, thank you for your feedback about your purchase. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar is the worst.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brian J.
  • Charleston, SC
  • October 01, 2019

Wow?! Can’t even leave a bad review.... I’ve tried multiple times. They don’t want to hear anything that may be negative. I guess that’s how you get voted number 1.... delete and discard any bad press. Do Not Buy from Lennar!!!!

Lennar responded:
Hi Brian, thank you for sharing your feedback. We are sorry to hear about the experience you have had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating DISAPPOINTED

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Erin M.
  • Glen Burnie, MD
  • September 24, 2019

The overwhelming defects in our new home and the lack of response to our concerns is heartbreaking. We watched our home being built on a regular basis and pointed out deficiencies and wanted them addressed to no avail. We moved in and are now living a nightmare in trying to resolve workmanship and defective materials. Contractors and Manufacturers are at odds and we are their victim of circumstance. This was to be our final home purchase for our retirement. It is seriously going to kill us first with the anxiety/stress and depression we are experiencing. We've only lived in our Villa for 5 months. Greed and lack of inspections are obviously the cause of our dilemma. ... More

Lennar responded:
Hi Anthony, we are very sorry to hear about the workmanship and other issues you've experienced with your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Reprehensible

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Walter S.
  • Henderson, NV
  • October 04, 2019

Too much to write .

Lennar responded:
Hi Walter, thank you for your comments. We are sorry that you are not happy with your experience. Please email us at corporatecustomercare@lennar.com if you have any items you would like us to review for you. – Lennar Customer Care ... More

star-rating Horrible experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Hialeah, FL
  • October 01, 2019

Construction is horrible for the price, they take a long time to fix issues and give you the run around. I am extremely disappointed. I expected more from Lennar.

Lennar responded:
Thank you for your feedback about your experience with your home. We are sorry for the difficulties you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Horrible at getting back, I have been waiting for work to be

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Theresa R.
  • Minooka, IL
  • July 19, 2019

Horrible at getting back, I have been waiting for work to be done for months, flooding issues, horrible

Lennar responded:
Hi Theresa, thank you for your feedback. Please send a message to us at corporatecustomercare@lennar.com with your outstanding items, so we can look into it for you. – Lennar Customer Care ... More

star-rating not happy

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Juan A.
  • Saint John, IN
  • August 21, 2019

Where do I start? first, there have been some large cracks in the basement floor. then, they installed used patio door. and the biggest mistake by the builder, they dropped my garage floor. this means that the floor had to be lowered so that the incline from the street would not be too steep. BUT by doing this, they had to add steps in the garage to enter the house. those steps took away parking space and now I can not fit my car on that side of the garage. therefore, I have a 2 car garage door but only 1 car fits inside. those are the biggest issues. some of the minor ones were, they missed several spots when painting, there was a big gap between the front door and the floor. some of the windows had to be replaced, some spots in the master bathroom were not caulked. the long panel window above the patio door had to be replaced because condensation was building INSIDE the 2 panes. also, had to replace 2 panels of the garage door because they had dents and holes. A 3rd panel should have been replaced because of the holes but instead, was given insulation tape to cover the holes. I didn't have any landscaping until 5 months after i closed on the house. I am still waiting for the patio door to be replaced. I have no idea what is going to happen with having a 1 car garage after paying lots of money for a 2 car garage. ... More

Lennar responded:
Hi Juan, thank you for sharing your comments about your experience with your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research for you. – Lennar Customer Care ... More

star-rating Don't deal with

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Jacksonville, FL
  • July 11, 2019

They will look out for themselves only

Lennar responded:
Thank you for your comments. We are sorry to hear that you feel this way. Please send a message to us at corporatecustomercare@lennar.com with the details of any items outstanding. – Lennar Customer Care ... More

star-rating The worst experience I had in my life.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Jose R.
  • Kissimmee, FL
  • November 24, 2019

I bought to houses with Lennar I still got damage in both.the do not fixed and managers and employees treat people like garbage.

Lennar responded:
Hi Jose, thank you for taking time to share your experience. I apologize for the issues you have faced regarding your homes and personnel. Please email us at corporatecustomercare@lennar.com, so we can follow up with the management team. - Lennar Customer Care ... More

star-rating Massive construction issues

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brandy R.
  • Las Vegas, NV
  • July 19, 2019

I closed on my $750k home back in February. This experience has been nothing but a nightmare. I have major construction issues...including mold! How do you have mold in a brand new build?! I’m still living out of boxes and can’t even unpack or begin to enjoy my new home. Has been the worst experience ever! ... More

Lennar responded:
Hi Brandy, thank you for sharing your feedback about your new home. We are sorry to hear about these difficulties. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up on them for you. – Lennar Customer Care ... More

star-rating Lennar -

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Noah S.
  • Tomball, TX
  • September 24, 2019

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

Lennar responded:
Hi Noah, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you've experienced with the scheduling of the warranty work on your home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating NHO property

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Kenneth H.
  • Waxhaw, NC
  • September 24, 2019

The property that was presented to us at the NHO include what is now call common area.

Lennar responded:
Hi Kenneth, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any additional questions you have, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Regret purchasing my first home with Lennar.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Riverview, FL
  • October 03, 2019

It all starts with lies. First, they sent you emails stating you need to change all utilities before the closing date only to allow you to be responsible for all the water and electricity used to finish the home. Then, you are faced with a high bill to congratulate you on your new home. Many minor issues you begin to see in the home that you didnot grasp during the 20 minute walk thru. All good and beautiful till you add a service to your home and then they claim you violated your warranty and they scratch it off the list as if you screwed yourself and they were waiting for you to fall. They are very quick to respond to issues but all issues are never resolved. They use companies that are only in their favor. I moved in April and already the paint outside is chipping. CANNOT WAIT TO SELL AND BUY SOMEWHERE ELSE. ... More

Lennar responded:
Thank you for sharing these comments about your experience. We are sorry to hear about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Terrible untrustworthy

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Casey M.
  • Woodbury, MN
  • July 19, 2019

The townhome is not level, the trim work and cabinets are all crooked. There was holes in the subflooring they just put carpet over and never thought we would find. Our backsplash was cracked and they didn’t want to fix. They installed the wrong size island counter top, wrong kitchen sink, wrong facets in every bathroom, wrong shower heads in every shower, and wrong door handles on all the exterior doors. Our builder Mark Prokosch was terrible and completely untrustworthy and never responded to emails. He never seemed to know what was going on and never replaced items that were suppose to be changed out. ... More

Lennar responded:
Hi Casey, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Poor service

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Susan T.
  • Davenport, FL
  • July 05, 2019

Poor service

Lennar responded:
Hi Susan, thank you for your comment. We are sorry that you have not had good service. Please send any outstanding items or details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Quality of materials used is poor, property seems to have gone

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Alexandria G.
  • Richmond, TX
  • September 29, 2019

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well. ... More

Lennar responded:
Hi Alexandria, thank you for sharing these comments about your experience. We are sorry about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Poor quality at a premium price.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Richard M.
  • Eagle Mountain, UT
  • December 01, 2019

Lennar cuts every corner and does not honor its warranty. They are unresponsive, rude and do not do proper repairs.

star-rating Worst experience ever - would rate zero stars if I could

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Donna W.
  • Minneola, FL
  • September 24, 2019

I WOULD NOT recommend Lennar. I can’t even count the number of things that went wrong which started with permitting the wrong elevation. We caught so many issues then were made to feel like we were being difficult when we’d bring them up to the builder. We were trying to have items corrected before it became too late to do so. Examples of what we caught were: house painted the incorrect color both inside and out, tile stopped and squared prior to where it should have been & had to be redone, floor plug placed in incorrect location (would have been in the walking path and not under furniture had we not moved it to the same location as in the model home), cabinets hung too low (washer lid would not have cleared when open - they were 2-3” lower than model), tile placed in area that was supposed to be carpeted, incorrect light fixture hung in dining room, incorrect stain on railing to upstairs, kitchen island placed in incorrect location (by 18”!!! Then the prewires for the pendant lights had to be moved as well). Then because the house “sat” in the elements (heat & rain), all the exterior wood that was not protected by tyvek or shingles became warped and had to be torn off and replaced (including the flooring in the 2nd story). Given the fact that rework is the most expensive part of any manufacturing process, I would have thought Lennar would want to prevent these errors from occurring, but they didn’t seem to care at all. The house took 15 months to build which seemed pretty ridiculous. We ended up the last house to complete on our street - we should have been done earlier then at least 10 others that started after ours. The entire process was maddening and I would never do it again and never recommend Lennar as they just don’t seem to care about their customers. ... More

Lennar responded:
Hi Donna, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you encountered throughout the process. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Model home is not good as single home

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Portland, OR
  • July 26, 2019

Quality is not good in and out side

Lennar responded:
Thank you for your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review for you. – Lennar Customer Care

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brandy H.
  • League City, TX
  • September 25, 2019

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar. ... More

Lennar responded:
Hi Brandy, thank you for your feedback about your new home. We are so sorry to hear about the quality issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

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