What Homeowners Have to Say About Lennar in Reno

Read the 29 homeowner reviews of Lennar's new homes in the Reno area. Reno homeowners rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.7 out of 5 stars
in the Reno area

star-rating

29 Reviews - 18 Communities

5 ★(10)

4 ★(6)

3 ★(9)

2 ★(1)

1 ★(3)

Quality 3.5

Trustworthiness 3.7

Value 3.8

Responsiveness 2.9

star-rating Dis satisfied

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Sandra L.
  • Sparks, NV
  • July 23, 2019

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice. ... More

Lennar responded:
Hi Sandra, thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with your purchase. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Unprofessional

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Robert S.
  • Carson City, NV
  • August 04, 2019

Issues still not resolved , taking my experience to Washington post paper, npr radio and bbb

Lennar responded:
Hi Robert, thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Abel C.
  • Reno, NV
  • March 25, 2020

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

Lennar responded:
Hi Abel, thank you for your feedback about your new home. We are sorry to hear that you had an unpleasant experience. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to share, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Still waiting for repairs

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Elizabeth C.
  • Sparks, NV
  • October 03, 2019

I have filled out 2 customer care complaints with lists of things that still need to be fixed over the last 2 weeks. I have received no calls or emails regarding the lists. Everytime I fill out a form I get an email stating someone will be in contact within 48hrs, yet I received nothing. ... More

Lennar responded:
Hi Elizabeth, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you described in having items addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More