What Homeowners Have to Say About Lennar in Tampa-St. Petersburg

Read the 66 homeowner reviews of Lennar's new homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.3 out of 5 stars
in the Tampa-St. Petersburg area

star-rating

66 Reviews - 65 Communities

5 ★(22)

4 ★(9)

3 ★(11)

2 ★(11)

1 ★(13)

Quality 3.2

Trustworthiness 3.4

Value 3.6

Responsiveness 3.3

star-rating Twice is not a charm

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Riverview, FL
  • November 28, 2019

I bought a lennar home in Las Vegas, NV and now in Riverview. The only benefits is all inclusive. Cleanliness, responsiveness to problems, and customer service are almost non existent.

star-rating Lennar - Everything is falling apart!

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • NeQuoia L.
  • Zephyrhills, FL
  • June 06, 2019

Everything is falling apart! Too many issues to have only been here 4 months!!!!

Lennar responded:
Thank you for your comment. If you will email your outstanding issues, along with your home address, to corporatecustomercare@lennar.com, we will research and have a member of our team follow-up with you. ... More

star-rating Not tickled delighted and happy!!!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Latoyia W.
  • Sun City Center, FL
  • November 24, 2019

I was initially pleased with watching our home being built from the ground up however as it came time to close on the property things started going Awry. We picked out a corner lot and was advised by the agent this would all be our land. As they lay the sod we began to notice they weren’t filling in the corner side of the home. As we did our first walk through blue taping things that would need to be completed before move in the house was covered with blue tape. When we came back to complete our final walk through we noticed hardly anything was completed. Our home was still covered in blue tape with we met with the head guy who apologized for the work not being done no excuse this happened to be our closing day. While going over the unfinished items I asked about the side of the home not being completed with sod it was then after paying an additional $2500 for a corner lot we were advised it didn’t belong to us and they couldn’t rezone the area. My neighbor owns the same amount of land that I do but $2500 less to not have a neighbor on side of them?? After informing them this was the reason we purchased the corner lot because we have a small child and would be throwing birthday parties and family gatherings. I was then told I could still use the property for those things. Needless to say about a month later they put all kind of landscaping making it impossible to use the land. Not to mention other things that were wrong with the home like cabinets, paint, uneven windows, first floor isn’t cool as second floor just to name a few. With a promise and handshake we were assured all things would be taken care of and we could close on the home with no worries. We did just that only to come back after hours and find out the work wasn’t completed. I will not purchase another Lennar home!!! ... More

star-rating Never again.

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Wimauma, FL
  • July 09, 2019

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better. ... More

Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the experience you described. Please send a message to us at corporatecustomercare@lennar.com with the details of any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating First and LAST Lennar home

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Samuel S.
  • Riverview, FL
  • June 25, 2019

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you. ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Nakita H.
  • Wimauma, FL
  • July 17, 2019

I feel the homes finishing was rushed and small important details overlooked and the KNOWOLOGY group is the worst. Slim to no response to resolve issues and lack of info and guidance

Lennar responded:
Hi Nakita, thank you for sharing your feedback about your experience. We're sorry to hear about these difficulties. Please send any outstanding items to corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Look elsewhere.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Tampa, FL
  • July 16, 2019

Look elsewhere.

Lennar responded:
Thank you for your feedback. Please feel free to contact us at corporatecustomercare@lennar.com with any items outstanding, so we can review and follow-up. – Lennar Customer Care ... More

star-rating Poor craftsmanship

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 3

  • Amy G.
  • Riverview, FL
  • October 01, 2019

This isn't my first home with Lennar and I was very happy with my previous purchase but not so happy with my recent purchase. The home has had numerous problems including roof leak. I'm very unhappy and filled with buyer remorse. This will be my last Lennar home. ... More

Lennar responded:
Hi Amy, thank you for your feedback about your new home purchase. We are sorry to hear that this purchase did not measure up to your previous experience with Lennar. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Quantity, not quality should be the Lennar motto!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Riverview, FL
  • July 18, 2019

If you are going to purchase a Lennar home be sure you can be onsite everyday looking at the construction being done. The workmanship was not good on our house and we will be putting in rework tickets the entire year during our warranty period. You also need to do a thorough walk through before you accept the house and pack your patience for closing; just plan on a three hour ordeal. Good luck! ... More

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the difficulties you described. Please send a message to us with any outstanding issues, so we can follow-up for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Not Good

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Lawrence L.
  • Tampa, FL
  • November 28, 2019

I never take these surveys but always will for Lennar. Out experience has been atrociously poor. 1 star is not a low enough rating. Ridiculous amount of issues with house and horrible customer service.

star-rating Unhappy at this point

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Delmira S.
  • Lutz, FL
  • June 28, 2019

From the day I bought this home it has been a disaster. On the day I bought the home they were an hour late at the title agency and didn’t even have a room for us to close in. Then we ending up closing on a fold out table with some random guy who farted in my husbands face. Then our mailbox key didn’t work for over two weeks and then they had to rekey the mailbox. When we called our sales guy he said this has been a issue with a lot of home buyers. Why weren’t we warned before we moved in? On top of that the quality of the home is mediocre. I have lumps in my carpet, my floor creaks, the paint rubs right off the walls, the tile in the master shower grout has come up all over, the shower door creeks. The list goes on, every time I contact my rep it takes days for a response and I honestly don’t think I will every buy a Lennar home again. I own two homes my other home was built in 1978 and I have never had an issue, I bought this new home and have had more issues that I can count. ... More

Lennar responded:
Hi Delmira, we are sorry to hear about your closing, the keys and the other items you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Regret purchasing my first home with Lennar.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Riverview, FL
  • October 02, 2019

It all starts with lies. First, they sent you emails stating you need to change all utilities before the closing date only to allow you to be responsible for all the water and electricity used to finish the home. Then, you are faced with a high bill to congratulate you on your new home. Many minor issues you begin to see in the home that you didnot grasp during the 20 minute walk thru. All good and beautiful till you add a service to your home and then they claim you violated your warranty and they scratch it off the list as if you screwed yourself and they were waiting for you to fall. They are very quick to respond to issues but all issues are never resolved. They use companies that are only in their favor. I moved in April and already the paint outside is chipping. CANNOT WAIT TO SELL AND BUY SOMEWHERE ELSE. ... More

Lennar responded:
Thank you for sharing these comments about your experience. We are sorry to hear about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Homeowners

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Monique W.
  • Wimauma, FL
  • September 24, 2019

I would give 0 stars if I could!!!!!! My experience with Lennar has been HORRIBLE outside of the person I worked with in finances. I have been lied to by the sales department, construction manager, lawn company, HOA and warranty company. My home was poorly built and now I have to put in service request to have patch work done, when they people doing the work decide to show up. When someone FINALLY comes, rather complete the work the error is pushed off on another trade. I really wish Lenna would stand behind the quality they advertise during the showing. ... More

Lennar responded:
Hi Monique, thank you for sharing your comments about your experience with your new home purchase. We are sorry to hear about the difficulties you encountered. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Buyer Beware

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Rajiv P.
  • Riverview, FL
  • July 31, 2019

I would not buy from Lennar again. They are irresponsible, rude, and dont care about you as the buyer. Having a lot of issues with the home still and they are not fixing. My wife and I were made homeless because they were trying to make their numbers for the month. They asked me to walk through the home at 11PM in the dark. The trades they hire are the lowest rated and dont speak English. I would not buy from them and I would give 0 stars if possible. ... More

Lennar responded:
Hi Rajiv, thank you for sharing your thoughts about your experience. We are sorry to hear about the difficulties you have had. Please send an email to us with any outstanding items, so we can review it for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating We saved and decided to purchase a home from lennars. When we were at the inspections they built the wrong house and they didnt even try to resolve it.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Lomaglio A.
  • Tampa, FL
  • July 17, 2019

VERY POOR :

Lennar responded:
Hi Lomaglio, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Construction quality

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Adeel A.
  • Wimauma, FL
  • June 20, 2019

The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home. ... More

Lennar responded:
Hi Adeel, thank you for taking the time to share your feedback. We are sorry for the experience you described. If you have items you would like addressed, please send an email to us at corporatecustomercare@lennar.com so we can review. ... More