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Lennar

has 3.6 out of 5 stars in Tampa-St. Petersburg Area

415 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.5

Value 3.7

Responsiveness 3.4

Customer Reviews

Troubled Start

  • Cortland L.
  • Verified HomeBuyer
  • March 04, 2020
  • Ruskin, FL

The buying process and went well. There were small issues that were addressed with the home itself. Bigger issues have not been resolved and I feel I am being ignored by Lennar. A construction worker broke a sprinkler head, I told Lennar but nothing ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - The builder's sales team did not respond to buyer needs and concerns.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, FL

The builder's sales team did not respond to buyer needs and concerns. The construction manager was only interested in getting home to close, not in correcting any problems, raised by buyer. Attitude of sales staff was "take it or leave it, too bad."

Total Score 3


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Lennar - Lack of communication and responsiveness.

  • Damaris R.
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

Lack of communication and responsiveness. Poor workmanship.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - They make a lot of promises they don’t deliver!

  • Sharon M.
  • Verified HomeBuyer
  • December 28, 2021
  • Wimauma, FL

They make a lot of promises they don’t deliver! It took me 4 months to get our ice maker and dispenser to work after 3 service calls. It finally works. I still have blue tape on 3 of my cupboard that have not been addressed, after several ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Easy

  • Yvette D.
  • Verified HomeBuyer
  • November 23, 2021
  • Riverview, FL

The process was super simple. The value for your money is not so great, I ran into some issues after closing with the home and was basically told it’s the quality. For example, the cabinet doors falling off, the doors peeling from the bottoms, ...

Total Score 3


Quality 1

Trustworthiness 4

Value 1

Responsiveness 2

Quality of Craftsmanship

  • Thomas M.
  • Verified HomeBuyer
  • September 29, 2021
  • Ruskin, FL

We relocated from California to Florida in June 2021. We chose Lennar homes because we had a few friends in CA that purchased homes from Lennar and we fell in love with their homes. We were excited about our purchase until we moved into our home ...

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - I feel like the materials were cheap.

  • Lucyannette R.
  • Verified HomeBuyer
  • June 15, 2021
  • New Port Richey, FL

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing ...

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - It seems like everything that needs to be fixed was something

  • Denise R.
  • Verified HomeBuyer
  • October 28, 2020
  • Hudson, FL

It seems like everything that needs to be fixed was something not covered. They do respond quickly but it’s nothing that they are responsible for

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - The house has too many issues and it is taking too long to resolve

  • Betty A.
  • Verified HomeBuyer
  • January 15, 2022
  • Hudson, FL

The house has too many issues and it is taking too long to resolve them. It was not worth it to pay so much many for a hoy with a very poor workmanship. It has been five months since the closing and stood Lennar hasn’t fixed all the many things ...

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Closed in August, still waiting to fix more than 10 issues

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2022
  • Land O' Lakes, FL

Closed in August, still waiting to fix more than 10 issues

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - There were several issues with our home upon move in which we

  • Varsha E.
  • Verified HomeBuyer
  • January 03, 2022
  • Riverview, FL

There were several issues with our home upon move in which we were told would be taken care of. We had to continuously contact customer care and the construction manager to complete tasks that were not completed as promised. We had a ticket opened ...

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Sell you false hopes

  • Rachelle M.
  • Verified HomeBuyer
  • October 07, 2021
  • Ruskin, FL

I purchased a new built and was promised during closing if there is any problem we will be out to fix it. A lot of below standards. 2 months in cabinets are falling off and apparently it’s a problem in the entire neighborhood along with drainage ...

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - I was promised warranty work on my house and they even dropped

  • Jason G.
  • Verified HomeBuyer
  • March 31, 2021
  • Hudson, FL

I was promised warranty work on my house and they even dropped off the materials. While the house next to me was getting constructed they got stucco on my house and they didn’t fix it. Greg the Knowologest was amazing. He got everything fixed for me ...

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - We were not disclosed the Villa fees upfront.

  • Jennifer B.
  • Verified HomeBuyer
  • December 30, 2021
  • Hudson, FL

We were not disclosed the Villa fees upfront. House was not complete on closing day. As well as many repairs needing to be done upon move in.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

horrible craftsmanship

  • Lucas W.
  • Verified HomeBuyer
  • July 02, 2021
  • New Port Richey, FL

finishing of corner areas and fine points sub-standard. shower had to be re-caulked after a few months. bath tub is noticably not square. i measured it 1/2" off. the dividing wall between shower and tub is also crooked. noticable gaps between floor ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sales representative was very polite and very helpful

  • Frederick C.
  • Verified HomeBuyer
  • April 08, 2021
  • San Antonio, FL

My experience so far has been pretty OK, until I move into my home and see how they respond with taking care of items that are still outstanding as far as the punchlist goes and then I can give you my honest opinion but right now so far so good.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

They concentrated too much on mass production and just getting to closing!

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Wimauma, FL

They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

not completely satisfied

  • Walter L.
  • Verified HomeBuyer
  • June 03, 2020
  • Wimauma, FL

I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes

Lennar responded:
Hi Walter, thank you for taking time to leave a review and reach out. We apologize for the communication issues you detailed. Please send us a note at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer ...

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

Meh

  • Troy L.
  • Verified HomeBuyer
  • April 03, 2020
  • Land O' Lakes, FL

Really wish they would've taken there time more. You can really tell the house was rushed with quality of workmanship. I would've liked to move into a new house and not a 90% complete house. The first month was nothing but people coming fixing ...

Lennar responded:
Hi Troy, thank you for taking the time to share your comments and experience with us. I'm sorry to hear about the issues you described. I would like to hear more about your experience and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home ...

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Disappointed in the level of service

  • Milton S.
  • Verified HomeBuyer
  • November 28, 2019
  • Wesley Chapel, FL

I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to ...

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Lennar - We had lots of issues…during framing we saw missing walls and

  • Matthew C.
  • Verified HomeBuyer
  • January 06, 2022
  • New Port Richey, FL

We had lots of issues…during framing we saw missing walls and closets. Holes made in the subfloor as well. After move in, it’s been a constant battle of fixing roof leaks, plumbing leaks, and workmanship issues. We wish we never bought this house.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 5

Lennar - I’ve been overall pretty disappointed with Lennar throughout

  • Randall K.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

I’ve been overall pretty disappointed with Lennar throughout the entire home buying process, even afterwards dealing with issues that continue to arise. As I ask around, I hear more and more how Tampa area Lennar has a bad reputation and I wish I ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Nothing handled in a timely manner

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.

Lennar responded:
I'm sorry to hear you've experienced communication difficulties and delays. I would like to share this with our management team and have them review the situation thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Incorrect Documents

  • Timothy G.
  • Verified HomeBuyer
  • August 15, 2019
  • Wimauma, FL

During the contract phase of the purchase we inquired about the HOA documents. They were sent to us and we signed the contract based on those documents. We went to closing with the understanding that we could build a fence based on the styles ...

Lennar responded:
Hi Timothy, thank you for sharing your comments about the HOA requirements in your community. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with your address and information, so we can follow-up for you. – Lennar Customer ...

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 2

Poor communication

  • Symone Y.
  • Verified HomeBuyer
  • January 14, 2022
  • Wesley Chapel, FL

The communication can definitely be better all around. I constantly had to reach out for things and do my own follows ups. One of our first walkthroughs i scheduled to have a home inspector come in. He was barely able to do his job the A/C unit was ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2