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Lennar

has 3.7 out of 5 stars in Tampa-St. Petersburg Area

465 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.7

Quality 3.3

Trustworthiness 3.5

Value 3.8

Responsiveness 3.5

Customer Reviews

Lennar - Our best experience came with the team who met us at the home;

  • Claude O.
  • Verified HomeBuyer
  • January 20, 2022
  • Riverview, FL

Our best experience came with the team who met us at the home; the Construction Manager “C” who should in my opinion play a much bigger part with Lennar. The young man who did the walk through was fantastic and made us feel comfortable. Anna was ...

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Very pleased with end result

  • Daniel F.
  • Verified HomeBuyer
  • May 11, 2021
  • Riverview, FL

When I initially decided to purchase my home, I was told the closing date would be in September of 2020. When I saw construction had not yet started on my home (well after construction was supposed to have begun) I brought it up with Lennar staff. I ...

Total Score 3


Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

Customer service

  • Isaiah S.
  • Verified HomeBuyer
  • December 01, 2020
  • Wimauma, FL

Good customer service. Home looks nice and modern. Quality of materials, paint, etc. could improve.

Total Score 3


Quality 2

Trustworthiness 5

Value 4

Responsiveness 5

Belmont Experience

  • William R.
  • Verified HomeBuyer
  • July 09, 2019
  • Ruskin, FL

Quality of finished products (e.g., toilet fixtures) poor.

Lennar responded:
Hi William, thank you for your feedback about your home. If you have any outstanding items, please email us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer ...

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Lennar - The builders mortgages Company is very difficult to deal with.

  • Terry M.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, FL

The builders mortgages Company is very difficult to deal with. I would not recommend using Lennar mortgage company.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

All better now, finally!!

  • Joel S.
  • Verified HomeBuyer
  • June 26, 2019
  • Riverview, FL

Take the time to check EVERYTHING on your walk-thru.... when an issue is discovered later (which is inevitable) it is difficult to get the problem addressed and fixed

Lennar responded:
Hi Joel, thank you for your comments. We are sorry for any difficulty you've had during your experience with us. If you have any items you would like us to review, please email us at corporatecustomercare@lennar.com, so we can follow-up for ...

Total Score 3


Quality 4

Trustworthiness 3

Value 5

Responsiveness 3

Lennar - Lennar warranty program needs some major work.

  • Jade R.
  • Verified HomeBuyer
  • June 25, 2019
  • Ruskin, FL

Lennar warranty program needs some major work. Slow responses, things still not fixed. Disappointed

Lennar responded:
Hi Jade, thank you for your comments. We apologize for the delays in responsiveness and outstanding items. Please send a message with any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer ...

Total Score 3


Quality 4

Trustworthiness 5

Value 5

Responsiveness 1

Not the best experience.

  • Jonathan M.
  • Verified HomeBuyer
  • January 18, 2022
  • New Port Richey, FL

I didn’t have the experience I was expecting. Very poor work quality, materials are not the best, paint was horrible, etc.

Total Score 3


Quality 1

Trustworthiness 3

Value 5

Responsiveness 5

Lennar - Good design but poor quality of internal decoration

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

Good design but poor quality of internal decoration

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Lennar - Easy to communicate with the sales

  • Paul P.
  • Verified HomeBuyer
  • November 30, 2021
  • Sun City Center, FL

Easy to communicate with the sales

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Good Starter But Construction Was Challenging

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2021
  • Ruskin, FL

My husband and I chose Lennar because we were drawn to the "Everything Included" package and the community was very nice, quiet, and family oriented. Sadly when we got close to our closing date, the original construction manager quit and left MANY ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Concern

  • Keila C.
  • Verified HomeBuyer
  • September 28, 2021
  • Sun City Center, FL

When I bought my house there was a lot of communication, they told me the water was included which was a lie, My house found roaches they offered me fumigation when I bought it and now no one appears to help me, when I need something I have to be ...

Total Score 3


Quality 5

Trustworthiness 3

Value 5

Responsiveness 1

Loan Process

  • Anonymous
  • Verified HomeBuyer
  • September 15, 2021
  • Wimauma, FL

We worked with Lennar for 3 Months just to find out we got approved for a loan 3 days before closing. Imagine not getting the loan and wasting 3 months of house hunting? When we were asked for documentation they were uploaded into the portal within ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Quality just not there

  • Ashley B.
  • Verified HomeBuyer
  • June 01, 2021
  • Wimauma, FL

The buying process itself went very smooth with Lennar. They kept us update to date on what to expect any were on target with time lines. However, the quality of the home is just not there. We noticed issues during the building process and even ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

House was not as expected

  • Cristopher D.
  • Verified HomeBuyer
  • April 15, 2020
  • Wimauma, FL

I should've spent more time looking at details, like door bell, roof gutters, and garage outside lights. Little things that make a home more beautiful. Staff was great though.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

It's "OK" houses with great prices and "so,so" service after purchase.

  • Israel R.
  • Verified HomeBuyer
  • March 31, 2020
  • Wimauma, FL

Everything was good up to the closing of our property, we been having some serious issues within our landscaping, and after reaching to them several occasions for options in how to fix the issue, not for them cover the expenses, but for us to get ...

Total Score 3


Quality 4

Trustworthiness 3

Value 5

Responsiveness 2

Great homes in Pasco

  • Jose S.
  • Verified HomeBuyer
  • March 24, 2020
  • New Port Richey, FL

Wish they used a little better products; especially lawn and outdoor features

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Townhomes

  • Jennifer N.
  • Verified HomeBuyer
  • March 17, 2020
  • Tampa, FL

Have had issue with way they constructed pipes. For the townhome community, the back flow pipes are above ground. A car hit mine and it is not under warranty so I had to pay out of pocket According to the plumber, it happens often. Not swel ...

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Good but not excellent

  • Adjoa O.
  • Verified HomeBuyer
  • March 11, 2020
  • Ruskin, FL

Good but not excellent. I gave the review good but not excellent because the structure of the building is good but the finishing touches is not great . The plumbing fixtures are very cheap we’ve been here for just four months and some of them are ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Good but not as good as expected

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2019
  • Wimauma, FL

Overall my house is nice. There are things that were shown and discussed that were changed or excluded by Lennar that I was not happy about. But once you are in the process, its hard to walk away.

Lennar responded:
Thank you for your feedback. We are glad you're enjoying your new home. If you have items that you would like us to review, please send a message to corporatecustomercare@lennar.com and we will be happy to follow-up for you. – Lennar Customer ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

The process was okay

  • Cory D.
  • Verified HomeBuyer
  • June 25, 2019
  • Tampa, FL

I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ...

Lennar responded:
Hi Cory, thank you for your comments about your experience. We appreciate the feedback about the process of building your home and the pricing questions that came up. We are glad to hear that you enjoyed the overall process - and that the people involved made a difference. Thank ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

quality of work

  • Alejandro J.
  • Verified HomeBuyer
  • April 02, 2020
  • Riverview, FL

seems that contractors built this house in a rushed manner. every week we find details of things were not properly done

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Average

  • Francis T.
  • Verified HomeBuyer
  • September 24, 2019
  • Land O' Lakes, FL

There is no follow up for punch list etc.

Lennar responded:
Hi Francis, thank you for sharing your comments. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer ...

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 2

Requested Feedback

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2019
  • Riverview, FL

The materials appear to be excellent; however, regardless of whether or not it's a new home, get yourself your own inspector--my guy found numerous items that should have been caught during normal QA by the builder. That being said, Lennar has been ...

Lennar responded:
Thank you for your feedback. We are sorry to hear that these items occurred. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues, so we can follow-up for you. – Lennar Customer ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Lennar - Rushed incomplete 20k over original asking price did not meet

  • William E.
  • Verified HomeBuyer
  • January 18, 2022
  • New Port Richey, FL

Rushed incomplete 20k over original asking price did not meet their own deadlines

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3