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What Homeowners Have to Say About Lennar in Orlando

Read the 208 homeowner reviews of Lennar's new homes in the Orlando area. Orlando homeowners rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3 out of 5 stars
in the Orlando area

208 Reviews - 23 Communities

5 ★(51)

4 ★(28)

3 ★(39)

2 ★(37)

1 ★(53)

Quality 2.9

Trustworthiness 2.8

Value 3.3

Responsiveness 2.6

Disappointing

Quality 3

Trustworthiness 5

Value 4

Responsiveness 1

  • Joanne D.
  • Clermont, FL
  • June 25, 2019

Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately. ... More

Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care ... More

Our sales lady, Reina Sabio was outstanding!

Quality 3

Trustworthiness 4

Value 4

Responsiveness 1

  • Stig O.
  • Saint Cloud, FL
  • April 20, 2021

I am VERY disappointed in the time it takes to get warranty claims taken care of, some we have been waiting weeks for. That is not much of customer service!

Lack of response

Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

  • Carol M.
  • Harmony, FL
  • February 27, 2020

During original walkthrough we asked for things to be fixed. We waited 3 months for one thing to be fixed. The paint was still over the face plates that we removed. There is still a light switch no one can tell us what it operates. The front door is still has a wide crack that we are trying to find a way to repair it. Lastly we questioned why it takes so long for the hot water to heat in the kitchen sink and the master bedroom. It would of been nice if there s things were taken care of before or even slightly after we moved in. ... More

Lennar responded:
Hi Carol, thank you for sharing this feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

Disappointed

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • Diane B.
  • Orlando, FL
  • March 17, 2020

I am still having issues with my Townhouse.

Relational over transactional is key

Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

  • Anonymous
  • Winter Springs, FL
  • March 31, 2021

Great location of home and neighborhood amenities. Sales team were extremely fast in responding. Customer Relations Manager was phenomenal. We felt more like a transaction in the beginning of the building process but thankfully more like a customer as we got closer to finishing the build, thanks to our sales guy and CRM guy. Happy with home. Warranty items have been addressed quickly and pain free. We had some bumps along the way in the building process, mostly delays on things, some cutting corners by trades, messy job sites, little flexibility in changes, etc..so critical for us to be as involved in the process as much as we could. Lennar staff are just stretched so much by workloads. You can tell they want to do a good job but capacity issues are real. Thankful to be moved in and have our dream home. ... More

South Lake-Lennar

Quality 4

Trustworthiness 3

Value 5

Responsiveness 2

  • Bret S.
  • Harmony, FL
  • November 21, 2019

Great home for the price. Larry with Eagle Mortgage was outstanding, as was the onsite customer service staff. The staff that works with you to correct any issues during the walk through are awful. My suggestion is make all flaws found during walk through are corrected before you pay, otherwise good luck getting things corrected. The lawn and landscaping are terrible unless you like dead grass and lots of weeds. After 6 months of living there, I finally gave up hope on getting things corrected, so I did them myself. I think it would be good customer service to at least check in with the new homeowners once it awhile. ... More

Lennar - Be more attentive to details when it comes to painting job, or

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

  • Anonymous
  • Orlando, FL
  • June 27, 2019

Be more attentive to details when it comes to painting job, or other finishing touches

Lennar responded:
Thank you for sharing your comments about the finishes in your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

Lennar - Overall it has not been a bad experience but there have been

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

  • Giovanna G.
  • Saint Cloud, FL
  • June 26, 2019

Overall it has not been a bad experience but there have been things that have not been what I expected of buying a new home. For example I don't know how to handle my sprinkler system and I have asked a couple of times and no response to that. A couple of other things and all the responses have been not covered by warranty and that's it. I believe when you buy a brand new home, you should get help and things should be taken care of. My requests have not been big or unreasonable. ... More

Lennar responded:
Hi Giovanna, thank you for sharing your comments with us. We are sorry you have been unable to get assistance with your questions about your sprinkler system, as well as the other items you mentioned. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up and assist you. – Lennar Customer Care ... More

Lennar - Buying a home is rewarding the experience was not but we had

Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

  • Colneshia B.
  • Clermont, FL
  • April 22, 2021

Buying a home is rewarding the experience was not but we had anticipated with the lender

Somewhat satisfied

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

  • Andrea D.
  • Kissimmee, FL
  • April 15, 2020

Some departments are faster to act and reply than others. We had a very large issue with fibre cable connection below ground that took over a month to resolve resulting in losing several bookings.

Lennar - Submitted a work ticket to have my doorbell relocated due to

Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

  • Alfonso N.
  • Saint Cloud, FL
  • March 28, 2020

Submitted a work ticket to have my doorbell relocated due to it being extremely low compared to other houses and visibility of doorbell camera for my household safety & security. Followed up with sending messages to representative and have not received any response. ... More

Could’ve been so much better

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

  • Norberto S.
  • Saint Cloud, FL
  • November 21, 2019

Our home is beautiful but we have to have several things corrected which we shouldn’t have had to do since it’s a brand new house. The main thing is the painting - both inside and outside the house. It seems like it was rushed and several walls had to be repainted. We have had to put in tickets, then schedule appointments, then be home for the repairs. It is time consuming and, like I said, shouldn’t have happened since this is a brand new house. ... More

Could do a lot better

Quality 2

Trustworthiness 3

Value 4

Responsiveness 4

  • Mark L.
  • Winter Garden, FL
  • November 21, 2019

Make sure you really check out the home before you buy, when we moved in the house was a mess, painting and a few carpentry items were done very sloppy. Paint on the floor every where.

Rushed Build

Quality 3

Trustworthiness 2

Value 3

Responsiveness 5

  • Anonymous
  • Winter Garden, FL
  • October 03, 2019

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible. ... More

Lennar responded:
Thank you for sharing this feedback about the condition of your home at closing and your compliment about the warranty department. If there is anything we can do to assist you, please email us at corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

Not sure I would build new again

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

  • Monika A.
  • Harmony, FL
  • October 01, 2019

After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view. ... More

Lennar responded:
HI Monika, thank you for sharing this feedback about your home. We are sorry to hear about the difficulties you've experienced. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

Lennar - Quality of workmanship is lacking.

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Terry R.
  • Groveland, FL
  • April 01, 2021

Quality of workmanship is lacking. Lots of shortcuts taken. Promises made and not delivered or had to remind several times. Closing day was a fiasco.

Lennar - I should get reimbursed the $125 that I paid to get doors shaved

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Bebi S.
  • Winter Garden, FL
  • April 11, 2020

I should get reimbursed the $125 that I paid to get doors shaved off from the bottom. I was told that they will not do it. Then was told that they would after I paid for it.

The house of my dream

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Octavio V.
  • Kissimmee, FL
  • March 27, 2020

Beautiful houses do not inspect or follow up contractors on the quality of their materials and finishes when delivering “the house of my dream

Warranty issues

Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

  • Neal D.
  • Apopka, FL
  • March 20, 2020

Although they did a great job at contacting me but they should hire more quality vendors. The rack or hanging shelf in my master closet came off the wall..right after their vendor fixed, it came off again.. i called Lennar warranty service and tell them the closet wall need additional studs to support the shelf. They were more interested and asking me why the vendor did relocate the shelf or maybe there was too much weight, than listening to my concerns. ... More

Survey

Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

  • David K.
  • Harmony, FL
  • March 18, 2020

Buyers should receive a gallon of mineral spirits and a box of razor blades at closing to clean up all of paint overspray and tile adhesive. Plus floors were filthy at possession when Lennar had ample time to clean and dead bugs were everywhere!

Not as Bad as I Anticipated, Not Great Either

Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

  • Anonymous
  • Winter Garden, FL
  • November 21, 2019

We were happy to find a home that fit our needs - that gave us the space and aesthetics we wanted in an area that we are so happy with. I would be lying if I said we weren't worried going in to this transaction as Lennar has MANY negative reviews scattered about the internet. From sale to close, and beyond, I can summarize our interactions, both good and bad, as mediocre. This is largely because, I feel, there is a lack of ownership across the experience. Lennar personnel are quicker to pass the responsibility on to another person than to find a solution themselves. I'm not sure if this because there is a lack of a culture of ownership or because no one is empowered to do the right thing, but this theme is prevalent throughout. There were glimmer's of stellar service and I commended each of those individuals, but not enough of them to raise our rating of our experience with Lennar. The Good: The Customer Service Manager was quite helpful and knowledgeable and came out promptly to resolve an issue with the dishwasher...unfortunately, that was the last time he was this helpful. Our home is beautiful and we are happy here. Luckily, we were spared some of the horror stories other Lennar homeowners or even some of our neighbors have. The Bad: Our walkthrough date was "forgotten" about and they were unprepared when we arrived, the home was not completed upon closing, options and upgrades available for the home were VERY limited and unnecessarily stringent, workmanship was occasionally sloppy (who is doing quality control?), the representative of walkthrough is a professional liar who spent an hour misinforming us and giving empty promises. Painters were no-call/no-show on several occasions, Lennar sold a large percentage of our neighborhood to Chinese investors that rented the homes out. As a result, we have teenagers living 6-8 to a home and throwing parties, instead of having a strong and safe sense of security with actual homeowners (there are only three homeowners on our street). Materials are cheap and nothing feels well thought out. Our kitchen and laundry room were designed/built around the provided appliances (who does that?) To summarize, mediocre is the best word to describe our experience. My growing family is happy in our home and we've not had any huge issues that remain unresolved yet. But, as was explained to us several times by sales staff during the purchase, "Lennar is numbers focused," this is very clear. Seemingly for Lennar, numbers > people. ... More

Really difficult to deal with them

Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

  • Imar Aparecida C.
  • Kissimmee, FL
  • June 29, 2021

Customer care doens't care about customers at all.

The sales person was good and the house looked like a quality house.

Quality 1

Trustworthiness 3

Value 2

Responsiveness 5

  • Anonymous
  • Winter Springs, FL
  • May 05, 2021

I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase. ... More

Lennar - Love the community and how is becoming.

Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

  • Mariangelica P.
  • Kissimmee, FL
  • April 07, 2021

Love the community and how is becoming. Unfortunately still dealing with issues my house have no empathy at all to fix issues

Covid-battered (reduction in staff) closing and warranty experience, plus cost saving construction practices leave homeowners having to make up the difference.

Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

  • Jean C.
  • Kissimmee, FL
  • March 31, 2021

Lots of issues (initially) getting any response on warranty issues. Contracted company that manages the HOA and Club is COMPLETELY unresponsive. My wife and I have made a total of about 10 calls or emails and have not gotten a single response. NOT ONE. I've had to go to the office (twice) to get a message to them. In this case I have gotten a response but it's always a partial response. Follow up emails go unanswered. The other big issues include construction debris is the worst of any home I've ever purchased. Sub-contractors leave trash on the ground when dumpsters are full or removed. Lastly, architectural decisions are made to provide the cheapest solution for the builder. We have 150 amp electrical service which is not enough in a community that does not provide gas. A 50 gallon water electric heater is standard in an 8 bedroom house. Hot water runs out after the third shower. ... More