What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1181 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1181 Reviews - 316 Communities

5 ★(886)

4 ★(149)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Drywall finish isPoor

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Ryan S.
  • Castle Rock, CO
  • January 17, 2019

Drywall finish is Poor

KB Home responded:
Hello, Ryan, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. -- Lynn ... More

star-rating Pretty Homes But...

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Katie S.
  • Sacramento, CA
  • July 30, 2019

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More

KB Home responded:
Hello Katie, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Enjoy your home. -Brian ... More

star-rating kB home buying experience

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Shaeng V.
  • Fresno, CA
  • September 03, 2019

I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with. ... More

KB Home responded:
Hi Shaeng, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Brian ... More

star-rating Good KB Home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Round Rock, TX
  • August 07, 2019

House was built according to plans, things went smooth from beginning to end. There were some minor issues that the builder had to come back to fix, but overall things went well. Good customer service, good construction manager, good warranty service, and good studios inventory. The reasons I didn’t give the 5 stars was because we found lot of crack on the garage floor foundations, and front porch. We also found three same long crack on the door molding frames. There were a few dents on the door molding frames, and the house was not clean when we moved in. ... More

star-rating Nice home and location, need some small repairs

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Tucson, AZ
  • February 01, 2019

The home I purchased in Tucson is overall wonderful. KB Homes designed and built a very good, solid home. It is in a great location, central to many conveniences. The home is priced competitively. The design is excellent, with a spacious great room as well as spacious bedrooms and large closets. The home has some very nice views. Upgraded floor tiles and kitchen cabinets and backsplash are beautiful. I have been looking for a house for about a year and this home was the first that met most of my criteria. KB sales agent and KB Loan agent were very helpful with the home purchase process. KB staff is friendly and wants to help. However, there were many smaller issues that needed repair in the home prior to when I moved in and am now getting these things fixed a few months after moving in. Many of these issues could have been prevented if staff had better checked on the quality of their work prior to the final walk-through. Work appears some what rushed without much attention to quality. However, customer service after move in is very good with an excellent warranty on the home. Overall, I would recommend KB homes for purchasing a home. ... More

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Goodyear, AZ
  • March 22, 2019

Nice homes, limited parking

star-rating Nice homes for the price

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Ray H.
  • Las Vegas, NV
  • March 19, 2019

Overall I'm happy with the home and floor plans..If I had to gripe about anything I would say I'm a little disappointed with the small backyard and a small issues with the wiring of the house. (Cable and the internet) not really sure who the responsibility really falls on weather it's Cox or the home builder, because both are saying it's the other party and unfortunately I'm caught in the middle. Other than that I would still give the home builder a very high 8 for a respectable rate of 10. ... More

KB Home responded:
Hello Ray, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. -Brian ... More

star-rating Over all happy with the home purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Tariq S.
  • Pearland, TX
  • July 16, 2019

I think the quality of materials and workmanship could have been better. KB should have given more options for selection and included additional standard options for appliances and fixtures compared to other builders in the area. Also the floor plan could have utilized more space upstairs when compared to the total build up area. Overall satisfied 1st time home buyer. I got the product what I have paid for. ... More

star-rating Hardy Preserve

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Steven M.
  • Tucson, AZ
  • April 11, 2019

KB homes have always been a great builder and quality craftsmanship.

star-rating NO INTERNET

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 1

  • Hector T.
  • Kingwood, TX
  • February 06, 2019

I'm very disappointed that internet access is still not available on my street. If I'd known this, I would not have bought with KB Homes.

KB Home responded:
Hi Hector, we are very sorry for any frustration with your internet. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More