What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating House Purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Benjamin B.
  • Houston, TX
  • August 29, 2019

Home is in good condition, there are details in the house that could have used some extra attention.

KB Home responded:
Hello Benjamin, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. – Brian ... More

star-rating Very adequate production home with a few custom features.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • John C.
  • Saint Augustine, FL
  • August 13, 2019

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing. ... More

KB Home responded:
Hi John, thank you for this feedback on your experience. Please let us know if we can be of any assistance with the issues you mention at CustomerRelations@kbhome.com. Wish you all the best in your new home. – Brian ... More

star-rating Cobblestone Villas

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Karen L.
  • Gilbert, AZ
  • March 12, 2019

Very nice community and great location. We have a nice floor plan and very happy with our new house.

star-rating KB Home - Great!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Alexis C.
  • Houston, TX
  • August 12, 2019

Great!

star-rating KB Home - Drywall finish isPoor

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Ryan S.
  • Castle Rock, CO
  • January 17, 2019

Drywall finish is Poor

KB Home responded:
Hello, Ryan, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. -- Lynn ... More

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Min H.
  • Apex, NC
  • January 17, 2019

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

star-rating Bitter! Sweet!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Fresno, CA
  • April 12, 2019

The house is up to our standards. It's perfect for our family. We love it. However, sales person who was "helping" us was deceiving in what she said we would get in incentives. Read the fine print...Don't take any employees word as truth unless it's in writing. Made our first time home buying experience bitter sweet. We went through a lot to get our house, but since we moved in, It has been good. It helped that our lender was outside of KB or we would have not bough our house. Hope others experience is much better than ours was. The house is absolutely great thought! ... More

star-rating You get what you pay for

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • William F.
  • Fuquay Varina, NC
  • July 30, 2019

I wish KB homes was more flexible and agreeable to minor design changes.

KB Home responded:
Hi William, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -Brian

star-rating KB Home - We have had an issue with mail box.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Jesus R.
  • Riverside, CA
  • January 19, 2019

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

star-rating Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Quincy A.
  • Katy, TX
  • July 26, 2019

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.