What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - The quality of counter in bathroom is poor lots of scratches

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Edward A.
  • Cibolo, TX
  • May 25, 2019

The quality of counter in bathroom is poor lots of scratches already.

star-rating KB Home - Process was well communicated every step of the way.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Valerie R.
  • Katy, TX
  • September 19, 2019

Process was well communicated every step of the way.

star-rating Happy So Far

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Richard H.
  • Cibolo, TX
  • January 24, 2019

Love our new home. No real issues, although we do still have two outstanding items for the construction team to resolve. New cabinet doors for the master bath are on order so I'm sure that's the hold up. However, we've been waiting quite a while to have mortar scrapped from our walkway to the front door, etc. Not sure what the hold up is there but it certainly does detract from the appearance of the outside of our home. ... More

star-rating Issues with fixes after moving in

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Charles G.
  • Leander, TX
  • May 06, 2019

I have had both the construction manager and sales manager both got promoted. Once the construction manager was promoted the things that were found after two weeks have yet to be resolved. I got the info for the gentleman who was supposed to take over we met I laid out all the concerns. It was a month later I had to email said gentleman because I had no update on my issues and it took him 5 days to respond. ... More

star-rating Great customer service

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David K.
  • Jacksonville, FL
  • May 07, 2019

I was pleased with the experience.

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Oscar V.
  • Pearland, TX
  • April 09, 2019

So far we have no issues with the our new home the employees from the sale team and contractors were very professional

star-rating Satisfied overall

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Christiaan V.
  • Simi Valley, CA
  • January 16, 2019

We were pleased with the overall buying experience

star-rating KB Home - Very easy and simple purchase a home with KBHOME

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ruben R.
  • Houston, TX
  • June 18, 2019

Very easy and simple purchase a home with KBHOME

star-rating KB Home - None to report

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Susan C.
  • Winter Garden, FL
  • January 15, 2019

None to report

star-rating Very adequate production home with a few custom features.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • John C.
  • Saint Augustine, FL
  • August 13, 2019

Important to be fully engaged in the production process. Pay attention to details and take proper notes: who, when, where, and why. Especially the pre-walk-thru, and final walk-thru before closing. Punch list completion after closing is onerous, some issues still open six (6) weeks after closing. ... More

KB Home responded:
Hi John, thank you for this feedback on your experience. Please let us know if we can be of any assistance with the issues you mention at CustomerRelations@kbhome.com. Wish you all the best in your new home. – Brian ... More