What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Happy but frustrated with milestone things to get fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Shannon W.
  • Cave Creek, AZ
  • March 26, 2019

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating Overall great experience!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Las Vegas, NV
  • May 28, 2019

Materials used could be better. Example: The upgraded kitchen to "gourmet" kitchen only has a 30" hood and stovetop. Could have used a minimum of 36" instead. Would be better if the countertop would have had a 1'' to 1.5" trim instead of just a slab. It looks cheap. However, overall, team is great. The superintendent is very attentive to details of the construction of the home and walks you through the construction phases. The super responds very quickly to questions. I really enjoyed working with them! ... More

star-rating KB Home - I have found issues in the quality of the work done and not so

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Houston, TX
  • February 20, 2019

I have found issues in the quality of the work done and not so great explanations for the issue.

star-rating Overall Great Experience

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Converse, TX
  • May 01, 2019

Love the house! Had few minor problems that were resolved ASAP. The contractor help a lot. Constantly stayed in contact and answered all question asked. Overall Experience was great!

star-rating Walmart Brand of homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 5

  • Anonymous
  • Bulverde, TX
  • August 13, 2019

You get a lot for the money. Details and craftsmanship are completely missing.

star-rating l9ve my home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Heather H.
  • Orlando, FL
  • January 14, 2019

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

star-rating KB Home - The guys who sold us the house and built it were the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Florence, AZ
  • July 16, 2019

The guys who sold us the house and built it were the best! More than what we could have asked for

star-rating KB Home - Great customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gabrielle H.
  • North Las Vegas, NV
  • June 25, 2019

Great customer service

star-rating Great Experience !

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Naisola K.
  • Manor, TX
  • March 21, 2019

Best work and pricing !

star-rating Great workmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rashid M.
  • Sacramento, CA
  • July 09, 2019

Great workmanship