What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1281 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1281 Reviews - 322 Communities

5 ★(959)

4 ★(164)

3 ★(76)

2 ★(51)

1 ★(31)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Good price.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Leander, TX
  • January 13, 2019

Good price. Cheap materials

KB Home responded:
Hello, Christopher, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Lynn ... More

star-rating Not what we expected

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Leslie C.
  • Mesa, AZ
  • February 06, 2019

The appliances and toilets are shoddy, the cheapest that they could put in. Toilets have to be flushed twice, Plumber came out and said it was the cheapest model of toilet. Bad water pressure. Back wall is 6 feet tall outside, but we can see into each others houses. Going to have to pay to have 2 more rows added (after HOA approval). Should of been added by KB Homes, since there is no privacy and considering we had to pay $5,000 more for our lot location. The garage was set up too high and there was a sharp incline, not able to get cars into the garage. That since has been fixed, but should of been done correctly the first time. ... More

star-rating KB Home - The cement in my driveway and sidewalk in front of my house did

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Karinka P.
  • Tucson, AZ
  • February 27, 2019

The cement in my driveway and sidewalk in front of my house did not cure property. It is gray and speckled when every house on the block and around the corner is white. It’s not right.

KB Home responded:
Hi Karinka, we are sorry for any frustration. If you have not already contacted Customer Care regarding your driveway, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating Decent home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Temitope O.
  • Pflugerville, TX
  • September 10, 2019

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home. ... More

star-rating Would probably choose another builder.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Taylor M.
  • Manor, TX
  • August 20, 2019

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great! ... More

KB Home responded:
Hi Taylor, thank you for your feedback and we are very sorry for any frustration with the workmanship. If you have not already spoken to Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Wish you all the best in your new home. –Brian ... More

star-rating KB Home - We have lived in our new KB home for 2 months.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Joseph R.
  • Winchester, CA
  • January 16, 2019

We have lived in our new KB home for 2 months. We have noticed and continue to notice things that weren’t done correctly or were/are damaged during the construction process. What we do appreciate is the responsiveness of Jodi over at KB. He makes sure that whatever issues arise get resolve in a timely manner. ... More

KB Home responded:
Hi, Joseph, thank you for your comments. Let us know if we can put you in touch with a representative to look into any concerns at CustomerRelations@kbhome.com. Enjoy your home. --Lynn ... More

star-rating KB home was a great value.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ivan T.
  • Georgetown, TX
  • September 17, 2019

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible. ... More

star-rating KB Home -

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Christopher O.
  • Houston, TX
  • September 10, 2019

craftsmanship could of definitely be better, unfortunately we did not notice the issues until we were all moved in, AC broke down within the first weeks of closing and it took 1 week to repair!, siding that had to be replaced outside still not painted and it has been over 2 weeks already!!. Definitely makes us reconsider our choice of builder... ... More

KB Home responded:
Hello Christopher, we're very sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating met their goals but quick and not too many bonus as all upgrades

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Raymond T.
  • Winchester, CA
  • July 16, 2019

We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot ... More

KB Home responded:
Hi Raymond, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating KB Home - Generally speaking, all the personnel are very kind and helpful.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Sally H.
  • Camarillo, CA
  • July 23, 2019

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

KB Home responded:
Hi Sally, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Brian ... More