What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • West Melbourne, FL
  • May 13, 2019

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

star-rating Liked my previous KB Home prior

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Ontario, CA
  • September 29, 2019

The quality of our new KB Home this go around was mediocre. Our final walk through was a mess and I have called KB several times to fix minor issues inside the home such as holes in the concrete foundation, bad wall patching jobs, and the door trim was not up to par either. Our first KB home we bought 7 years ago was superb but unfortunately this time around it felt like the construction was rushed and messy. ... More

star-rating Not satisfied

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Rafael G.
  • Chino, CA
  • July 30, 2019

Attention to detail with a new home was not there

KB Home responded:
Hi Rafael, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian ... More

star-rating Unbiased opinion.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Montgomery B.
  • Commerce City, CO
  • June 05, 2019

Make sure to get a reputable home inspector before buying. Be willing to walk a way if the price you’re willing to pay is denied. Also it’s a good idea to buy a book that tells you what to look for and what to be aware of before buying a home.

star-rating Poor communication

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Joshua C.
  • Las Vegas, NV
  • August 03, 2019

Unresponsive to call or text

KB Home responded:
Hi Joshua, we are sorry for any frustration. If you would like assistance, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. -- Brian ... More

star-rating Terrible wear and tear; unresponsive warranty service

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • San Jose, CA
  • May 21, 2019

My home was delivered to me with substantial wear and tear, and KB insists that things are normal and will not fix all problems before closing. Some issues are just impossible to fix after you've moved in. They also seemed to have used low quality materials--I have windows that do not block sound at all, and a super loud ventilation fan system. To make things worse, my KB Home customer service rep is unresponsive, and does not answer email for weeks. This has been a frustrating experience for me. ... More

KB Home responded:
Hello, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian ... More

star-rating Better work

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Danilo F.
  • Manteca, CA
  • May 29, 2019

Better work on the backyard and fence.

KB Home responded:
Hello Danilo, thank you for your feedback. If you would like to speak with a representative regarding your yard, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. – Brian ... More

star-rating Re-work

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jaime L.
  • Jacksonville, FL
  • August 20, 2019

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

KB Home responded:
Hi Jaime, we're sorry for any frustration with your home and. If you would like to speak with a KB Home representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating Watch them like a hawk

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Kirby C.
  • Longmont, CO
  • April 09, 2019

Our home was not clean when we moved in, and there were multiple things that needed repair. There was construction debris thrown on top of our kitchen cabinets, trash in the yard, saw dust coating the backs of all our doors and trim, drywall dust stuck to all the window frames, paint on the floors and the carpet, gobs of caulking dripping out of the window panes and the list goes on and on. We had our house mold tested before drywall was installed, and sure enough, there was mold in half a dozen places on the framing. KB was great about having a reputable company remediate all the mold. KB’s warranty department is great about having stuff fixed in a timely manner. But be warned, it still takes up a lot of your time and is very frustrating to pay this much money for a home and have such shoddy workmanship in so many different areas. KB will do good work but you will have to work for it by keeping a close eye on them and insisting that they do things right and fixing the things that are wrong. ... More

star-rating KB Villas at The Meadows

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jon H.
  • Castle Rock, CO
  • February 07, 2019

We had been in the new house 3 weeks and had two separate leaks in the Master shower. The gutters are not even joined at the corners. The quality of the drywall finishing is fair at best.