What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1181 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1181 Reviews - 317 Communities

5 ★(886)

4 ★(149)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating So far so good. Not super responsive, but that's how things work in the bay area I guess

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Milpitas, CA
  • February 27, 2019

They were not super responsive after the contract was signed. Also, once the home closed, the responsiveness dropped to 0. There was no guidance on whom to contact in case of unforseen situations. However, it's been just a few months since the home was ready. Let's see how things go as the home ages. ... More

star-rating Somewhat disappointing

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marc T.
  • Marana, AZ
  • January 24, 2019

Home seems well build.. we have an outlet that should be half hot that is not, so we have a wall switch that does nothing. We never got a 60 day walk thru we were told we would get..

star-rating Beautiful home

Quality star-rating 5

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Vista, CA
  • July 21, 2019

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored. ... More

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. Please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian ... More

star-rating KB Home - The staff of KB Homes are very courteous and humble

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Inderpal G.
  • Stockton, CA
  • April 17, 2019

The staff of KB Homes are very courteous and humble

star-rating Middle of the Road

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Andrea F.
  • San Antonio, TX
  • June 11, 2019

Keep double triple check on the items that you requested to have repaired or fixed. Follow up is not good

star-rating ok experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Stockton, CA
  • October 05, 2019

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of. ... More

star-rating New Buyer

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Bulverde, TX
  • June 18, 2019

Not bad.

star-rating Water pipe issues

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Melba D.
  • Glendale, AZ
  • September 18, 2019

Busted pipe has caused continued water flow in backyard and front.

KB Home responded:
Hi Melba, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss this if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian ... More

star-rating Great location

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Jesse S.
  • Mesa, AZ
  • February 08, 2019

The upstairs floor squeak due to improper installation. the paint is cheap. the windows don't slide up or down and comes off the bracket.

star-rating Not what we expected

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Leslie C.
  • Mesa, AZ
  • February 07, 2019

The appliances and toilets are shoddy, the cheapest that they could put in. Toilets have to be flushed twice, Plumber came out and said it was the cheapest model of toilet. Bad water pressure. Back wall is 6 feet tall outside, but we can see into each others houses. Going to have to pay to have 2 more rows added (after HOA approval). Should of been added by KB Homes, since there is no privacy and considering we had to pay $5,000 more for our lot location. The garage was set up too high and there was a sharp incline, not able to get cars into the garage. That since has been fixed, but should of been done correctly the first time. ... More