What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Poor paint job!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • North Las Vegas, NV
  • April 16, 2019

Poor paint job!

star-rating KB Home - Look over every thing real good inside the house and outside,

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • James A.
  • Winter Haven, FL
  • June 04, 2019

Look over every thing real good inside the house and outside, you will find a lot of little things that need to fixed or work on to make it work or look right

star-rating Super Intendant Filiberto de worst I could have had

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Luis R.
  • Riverside, CA
  • August 20, 2019

after 2 months moving in still dealing with issues I reporting before closing and the date I did final walk. they had me sign and close with the promise of attending the issues, but still dealing with it on top of being disrespected in my own house by Filiberto and he keeps recommending people to do cement so he can get money and quality of work horrible! Any time welcome to my house to see the results ... More

KB Home responded:
Hello, Luis, thank you for this feedback. We would like to assist with your concerns, if you will please e-mail your information to CustomerRelations@kbhome.com, so that a member of our management team can contact you. -- Lynn ... More

star-rating Responds to Customer Service Requests

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Cheryl D.
  • Gilbert, AZ
  • December 21, 2018

Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31. ... More

KB Home responded:
Hi, Cheryl, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. -- Lynn

star-rating KB Home - I was given a couple of closing dates.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Amelia B.
  • New Braunfels, TX
  • September 24, 2019

I was given a couple of closing dates. May be a lack of communication

star-rating Pleased but with issues

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Manuel C.
  • Universal City, TX
  • April 23, 2019

Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. I just dont know what part of that bill I'm going to be stuck with. It's just stressful to deal, especially with such a busy personal life. There are other things, such as no mailbox setup,etc that just makes me shake my head. ... More

KB Home responded:
Hi Manuel, We're sorry for any frustration with your home and other issues. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating Average

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Surprise, AZ
  • June 18, 2019

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

star-rating So far so good. Not super responsive, but that's how things work in the bay area I guess

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Milpitas, CA
  • February 27, 2019

They were not super responsive after the contract was signed. Also, once the home closed, the responsiveness dropped to 0. There was no guidance on whom to contact in case of unforseen situations. However, it's been just a few months since the home was ready. Let's see how things go as the home ages. ... More

star-rating Wish it was a better experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Babak A.
  • Vallejo, CA
  • July 16, 2019

Matt, Peter and Roger are great at what they do and very pleasant to work with. They are the team that build your house from ground up. Unfortunately for them, the sales team and K.B.H.S, fell significantly short in providing satisfactory customer service. My wife and I felt that K.B.H.S and the sales team were unprofessional and careless. They had their own agenda and did not work with our needs. K.B.H.S told us that we were asking too many questions and it was starting to upset their upper management team. Keep in mind, the questions we were asking were as follows: 1.What is the difference in rate between 15 year fix and 30 year fix? 2. Will they match interest rate with a competitor? 3. Please provide a breakdown of interest between the 2 options? 4. Would it be better if we do a jumbo loan or a conventional? Apparently, these four questions were enough to upset the upper management of K.B.H.S. One week prior to our closing date, K.B.H.S told us we do not qualify for the loan and there was nothing they could do about it. At this time, my wife and I were forced to look into other loan companies and got approved with Cherry Creek Mortgage. As soon as we got approved my Cherry Creek Mortgage company, K.B.H.S said, "We have great news for you, we can match what Cherry Creek Mortgage is offering you." However, K.B.H.S was forcing us to close with them because, they told us that if we can not close with them on May 24th, each additional day will cost my wife and I $600 in penalties. Anyways, I can go on and on. In short, do not use K.B.H.S and make sure you get your own real estate agent involved. Do not give them the entire control of the sale, cause they are not worthy of such trust. The rest of the team was spectacular though. Truly one of a kind. Thanks again to Peter, Matt and Roger. Keep up the great work. ... More

star-rating Somewhat disappointing

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marc T.
  • Marana, AZ
  • January 24, 2019

Home seems well build.. we have an outlet that should be half hot that is not, so we have a wall switch that does nothing. We never got a 60 day walk thru we were told we would get..