What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 315 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating High efficiency houses and designs. Workmanship needs more attention to details.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Luis E.
  • West Melbourne, FL
  • September 03, 2019

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

star-rating Happy with my KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Chris M.
  • Uhland, TX
  • July 31, 2019

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

KB Home responded:
Hi Chris, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

star-rating Great Communication, but issues at the end.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Thomas G.
  • Phoenix, AZ
  • December 29, 2018

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in. ... More

KB Home responded:
Hi, Thomas, we appreciate your feedback. If you'd like to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes and happy new year. -Lynn ... More

star-rating satisfied but...

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Teotimo B.
  • Conroe, TX
  • July 14, 2019

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

star-rating Not Perfect, but we are satisfied !

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Robert S.
  • Punta Gorda, FL
  • April 16, 2019

Overall, we are happy with our purchase. John, the site manager, was very attentive to our needs and questions. Also, Angela, in sales, was a great help and very personable!

star-rating Overall experience fine. Mortgage side was terrible

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Mesa, AZ
  • September 28, 2019

My interaction with the head sales person for the community was good. He was responsive and very courteous.

star-rating KB Home - You get what you paid for!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • May 09, 2019

You get what you paid for!!!

star-rating KB Home - A lot of little issues but construction manager is awesome at

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • San Antonio, TX
  • July 30, 2019

A lot of little issues but construction manager is awesome at taking care of issues!

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating THE CARPET HAS BUMPS ON IT, IT FEELS LIKE SOME OF THINGS ARE NOT GOOD MATERIAL

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • West Melbourne, FL
  • April 09, 2019

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

star-rating KB Home - kB homes at all satisfaction but some issue are not solved

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Bishwo B.
  • Round Rock, TX
  • December 20, 2018

kB homes at all satisfaction but some issue are not solved

KB Home responded:
Hi, Bishwo, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn