What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1181 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1181 Reviews - 317 Communities

5 ★(886)

4 ★(149)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Overall We Are Pleased With Our KB Home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ronald K.
  • Tucson, AZ
  • August 13, 2019

We bought a spec home so we did not get to pick the upgrades. The upgrades chosen by the design studio were very good choices. We would have only made a few alterations. Some of the workmanship on the drywalling and texturing was below average. We have been in only 1 1/2 months so we haven't dealt with response to warranty issues, yet. I'm not sure I'd use KB Home Loans. The process was easy but the loan has been sold twice and there has been a change in the fee structures. ... More

star-rating KB Home - From start to finish it was a pleasent experience.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Syed R.
  • Leander, TX
  • March 08, 2019

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

star-rating KB Home - They gave attention to every tiny details.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Gaurav S.
  • Apex, NC
  • January 17, 2019

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

star-rating KB Home - First time buying a new build.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jesse D.
  • Dacono, CO
  • October 03, 2019

First time buying a new build..... not sure what to expect....... ok experience overall

star-rating Summary

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Florence S.
  • Castle Rock, CO
  • February 20, 2019

Builder does not listen to suggestion. Afraid to spend an extra 50 dollars

star-rating KB Home - Slow on finishing up punch out list items

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Christopher N.
  • Venice, FL
  • July 23, 2019

Slow on finishing up punch out list items

star-rating Okay experience.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 2

  • Brenda M.
  • Groveland, FL
  • January 24, 2019

Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions. ... More

star-rating Great customer service

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Joshua R.
  • Riverside, CA
  • June 27, 2019

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far ... More

star-rating Very happy with purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Luis M.
  • Leander, TX
  • January 08, 2019

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

KB Home responded:
Hi, Luis, if we can help with anything, let us know at CustomerRelations@kbhome.com. -- Lynn

star-rating Very satisfied!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Catherine E.
  • Fuquay Varina, NC
  • January 10, 2019

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder. ... More