What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 1179 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

1179 Reviews - 316 Communities

5 ★(885)

4 ★(148)

3 ★(70)

2 ★(48)

1 ★(28)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating nice

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Mary C.
  • Pearland, TX
  • April 04, 2019

I got my Dream House with the help of KB homes and I like kb homes everything is good. I recommend KB homes to my sister she got approved and she has new home too.

star-rating Great Home With Issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Gold Canyon, AZ
  • July 16, 2019

Home had two issues that should have been identified and addressed during quality checks. Very disappointing. Issues have since been addressed but it took quite some time. Water was not turned back on to dishwasher after installation causing motor damage and changing a lightbulb led to power outage in two rooms, one of which a bathroom and the other a home office. Electrical company used by KB is not reputable, professional or timely. ... More

star-rating KB Home - Respect

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Elk Grove, CA
  • April 09, 2019

Respect

star-rating customer services

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Fernando R.
  • Fuquay Varina, NC
  • August 13, 2019

Just customer services is good, I am happy to got home.

star-rating Quality of overall home.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Cliff J.
  • Surprise, AZ
  • April 24, 2019

From experience, the quality of some materials for this home are not on the same level as used to build my previous home. For example, the toilet seats are cheap plastic not quality materials, shower door assembly in master bedroom, walls leave scuff marks rather quickly, cracks in shower floor. Entry door from outside was improperly installed. The doors are not solid wood, but hollow pressed wood and not as secure. However, all issues were corrected when reported to KB representative, thus far. ... More

star-rating KB Home - Some of the material or craftmanship used could be improved,

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marcos A.
  • Houston, TX
  • January 16, 2019

Some of the material or craftmanship used could be improved, but overall ok.

KB Home responded:
Hi, Marcos, thank you for your comments. If you require assistance with anything in your home, you may contact us at CustomerRelations@kbhome.com. -- Lynn

star-rating Attention to detail!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Demarco J.
  • Live Oak, CA
  • June 18, 2019

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date. ... More

star-rating Happy with the house, Tired of surveys and reviews.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • North Las Vegas, NV
  • June 25, 2019

Overall very pleased with our home. There were some small glitches in end but most were resolved to our liking. The main issue I have is the constant surveys and reviews requested by KB, plus the insistence by the staff the receive all 10's for ratings (because they don't get their bonus if not all tens). Well, news for you KB nobody is capable of all 10's all the time. People make mistakes. Plus, nagging by the staff every time we saw them to "please give us 10's on the survey. That was enough to make me want to give 0's. You should want to know what the issues were not the successes. One staff member hinted at giving us extra things on our home so we would give him 10's. If you want a true measure of how you are doing, look at how many referrals from current homeowners to prospective buyers. ... More

star-rating pay attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Todd P.
  • Surprise, AZ
  • June 11, 2019

im enjoying the new home, hope it will with stand the test of time. during the build i feel like i had to be the one to catch issue that come up along the way. two key points being that an extra window was installed that my wife noticed,and we got that fixed at framing but, the other issue i noticed was after the stucco was done. a second window was 3 feet off 3 feet come on. the super on the job at the time gave me the option to leave it or move it. well we had to move or it would have taking away from the great room. after the window was moved the inside drywall patch came out fine but, the out side stucco patch was horrible didn't match the rest of the house and was bulge out. from what i have heard that this was the second tome that it was redone and it need to be redone again. the third time to over look the patch now on the final walk though and with the sale of my other house going through i feel that i had no choice but except how it looked. i will say that it looked better that the second pass but, the bulge is still there. visit your new build weekly take notes and measurements and come pair them to your lay out. ... More

star-rating KB Home - They gave attention to every tiny details.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Gaurav S.
  • Apex, NC
  • January 17, 2019

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.