Skip main navigation

KB Home

(5070 reviews in all areas)

What Homeowners Have to Say About KB Home in San Jose

Read the 93 homeowner reviews of KB Home's new homes in the San Jose area. San Jose homeowners rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the San Jose area

93 Reviews - 5 Communities

5 ★(69)

4 ★(10)

3 ★(8)

2 ★(4)

1 ★(2)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.6

A top builder to buy your new dream home!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Raghavendra R.
  • Milpitas, CA
  • June 07, 2019

KB Homes are extremely professional to work with, their staff are easy to engage with and their honesty to acknowledge any issues and fix them right away makes the customer experience worth while! A trust worthy five-star builder!

KB Home - wonderful home !

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Shan Y.
  • Milpitas, CA
  • May 29, 2019

wonderful home !

Excellent homes, exceptional customer service

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • MdSanzad S.
  • Milpitas, CA
  • May 15, 2019

We liked our new home a lot. We liked the service provided by KB Home Customer service especially Kevin, he brought the customer service to a whole new level. We are very pleased and happy to own this new home.

KB Home - great!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Yao W.
  • San Jose, CA
  • April 23, 2019

great!

Happy KB Apex buyer

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jar C.
  • San Jose, CA
  • April 17, 2019

kB builder provides top value to meet my standard and beyond. I’m quite happy for the purchase and delivery.

I bought KB Home for first time and was very pleased with service provided by Sales, loan mortgage and Services teams.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Milpitas, CA
  • April 16, 2019

Overall will recommend KB Home any day.

KB Home - nice experience

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • San Jose, CA
  • March 29, 2019

nice experience

Outstanding customer service and beautiful homes

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Akshay S.
  • Milpitas, CA
  • February 06, 2019

KB homes has an Excellent set of team members,we were very well helped at every stage of the buying a house followed by an amazing customer service.

KB Home - The sales team was very responsive and answered all our questions

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Vivek S.
  • Milpitas, CA
  • January 24, 2019

The sales team was very responsive and answered all our questions patiently. The studio appointments were great. The response to minor issues in the house is instant.

Great house with supportive team

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jang Y.
  • San Jose, CA
  • December 21, 2018

Purchased new town house from KB 2 month ago, from purchase to warranty fix service, KB home provided great service and house!

Great sales and customer service

Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

  • Mousumi Y.
  • San Jose, CA
  • October 05, 2021

Right from sales team to customer service all have been great in our purchasing experience!

KB Home - It was a very simple and pleasant experience

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Gev Kekobad K.
  • San Jose, CA
  • April 15, 2021

It was a very simple and pleasant experience

Great customer services

Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

  • Claudia M Alvar G.
  • San Jose, CA
  • April 15, 2021

all staff members are very friendly

KB Home - first time buyer, understanding that nothing is perfect.

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Mengwen C.
  • San Jose, CA
  • December 22, 2020

first time buyer, understanding that nothing is perfect. but the staff and team is doing a lot of efforts to make the experience great and smooth, which is awesome!

KB Home - It was great experience buying the home from KBHomes.

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Saaksham K.
  • San Jose, CA
  • November 06, 2020

It was great experience buying the home from KBHomes. Good prices with modern outlook.

KB Home - Excellent people and very knowledgeable.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Nakul S.
  • Milpitas, CA
  • July 17, 2019

Excellent people and very knowledgeable. Great customer service end to end.

KB Home - My customer service rep, Ryan was amazing.

Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

  • Sylvia P.
  • San Jose, CA
  • July 14, 2021

My customer service rep, Ryan was amazing. He was highly responsive to emails and texts when I had questions and if any issues arise. During the orientation, he provided detailed information and caught all the small issues that needed to be fixed. He also went the extra mile by offering any services that I needed help on. For an example, mounting my TV on the wall. He was very reliable and always willing to help, even after the closing date. 10/10 rating for him! ... More

Whole buying experience and Customer Service

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Siva T.
  • San Jose, CA
  • January 04, 2021

Its a great pleasure and happiness from the whole buying experience. We are so happy to have this home at a great deal. Most importantly Service provided and the follow-ups are pretty good and very responsive. It improves our trust towards this huge purchase. ... More

Sales representative and loan consultant was superb. Very knowledgeable and caring.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

  • Andre P.
  • San Jose, CA
  • November 05, 2020

Such a great experience. The team made things simple. Our walk through experience was rushed, but we are working on the issues. Like to see more followup from customer care team to ensure open items identified are closed. Overall, great company.

Helpful individuals like Ryan and Hoang.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • San Jose, CA
  • October 01, 2021

The customer rep, Ryan, for the builders that were actually building the home was great. Very informative, helpful, and responsive. There were a lot of minor fixable issues and overall some quality issues with the home. Things like scuffed baseboards, dents and small holes in the walls. A lot of it seems addressable and nothing major where it woule be unfixable has been seen or found. This is a review a couple months into closing so it will have to wait and see how the place holds up in a couple of years. I’ extremely happy with how responsive the builder is at addressing issues found in the home. ... More

Affordable tome homes to buy at a lovely (top of the hill) location in the Bay Area

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Karthik C.
  • San Jose, CA
  • December 15, 2020

Affordable homes, nice hill views and prime location

KB Home - KB homes are very good brand but response to issues are not great

Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

  • Ranga A.
  • San Jose, CA
  • March 09, 2021

KB homes are very good brand but response to issues are not great

Repeat Homebuyer

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • San Jose, CA
  • August 25, 2020

There are many moving pieces in buying a new home to be built. KB helps provide the road map to get you from beginning to end and make the entire process as simple as possible. The wide range of homes to choose from as well as the ability to make interior selections made their homes a great fit for my family. Transitioning to being a new homeowner can be overwhelming, but the service teams continue to check in after you move in and are attentive toward issues that come up as well. ... More

KB Home - Good model plans but quality of materials is average

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Anonymous
  • Milpitas, CA
  • February 04, 2020

Good model plans but quality of materials is average

KB Homes Circuit , Milpitas CA - Stay is good so far, HOA seems very high for the provided facilities

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Abhijeet B.
  • Milpitas, CA
  • April 23, 2019

Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA. ... More