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What Homeowners Have to Say About KB Home in Riverside-San Bernardino

Read the 494 homeowner reviews of KB Home's new homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Riverside-San Bernardino area

494 Reviews - 19 Communities

5 ★(380)

4 ★(65)

3 ★(28)

2 ★(15)

1 ★(6)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.7

Construction team lead by the superintendent was awesome I would give them 10/10.

Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

  • Anonymous
  • Riverside, CA
  • May 11, 2021

Construction team lead by the superintendent was awesome I would give them 10/10. Sales team I would not recommend. One of the workers were not knowledgeable on the models and seemed to just say what we wanted to hear. The Mortgage lending process could have been a lot more efficient. One of the staff would never answer her phone and seemed to be unorganized. ... More

Good but not great

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

  • Todd D.
  • Ontario, CA
  • July 14, 2020

Overall value is good, but minor issues are being found the longer we live in the home.

KB Home - Be more involved in building process.

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

  • Isabel C.
  • Chino, CA
  • March 31, 2020

Be more involved in building process...

KB Home responded:
Hi, Isabel, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – James ... More

met their goals but quick and not too many bonus as all upgrades

Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

  • Raymond T.
  • Winchester, CA
  • July 16, 2019

We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot ... More

KB Home responded:
Hi Raymond, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

Workmanship

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

  • Thelma P.
  • Menifee, CA
  • January 24, 2019

Do not rush. Give them plenty of time.

KB Home responded:
Hi, Thelma, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -- Brian

KB Home - We have lived in our new KB home for 2 months.

Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

  • Joseph R.
  • Winchester, CA
  • January 16, 2019

We have lived in our new KB home for 2 months. We have noticed and continue to notice things that weren’t done correctly or were/are damaged during the construction process. What we do appreciate is the responsiveness of Jodi over at KB. He makes sure that whatever issues arise get resolve in a timely manner. ... More

KB Home responded:
Hi, Joseph, thank you for your comments. Let us know if we can put you in touch with a representative to look into any concerns at CustomerRelations@kbhome.com. Enjoy your home. --Lynn ... More

Superintendent Robert and seller's agent Ms Liz

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

  • Cheryl T.
  • Corona, CA
  • July 21, 2021

Kept delaying the closing date with no remorse. Material is not as high quality.

KB Home - Unfortunately, not a pleasant experience.

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

  • Martha R.
  • Menifee, CA
  • July 20, 2021

Unfortunately, not a pleasant experience.

Liked my previous KB Home prior

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

  • Anonymous
  • Ontario, CA
  • September 28, 2019

The quality of our new KB Home this go around was mediocre. Our final walk through was a mess and I have called KB several times to fix minor issues inside the home such as holes in the concrete foundation, bad wall patching jobs, and the door trim was not up to par either. Our first KB home we bought 7 years ago was superb but unfortunately this time around it felt like the construction was rushed and messy. ... More

Not satisfied

Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

  • Rafael G.
  • Chino, CA
  • July 30, 2019

Attention to detail with a new home was not there

KB Home responded:
Hi Rafael, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian ... More

Initial contact with the field office was great.

Quality 4

Trustworthiness 2

Value 4

Responsiveness 2

  • Jose Luis C.
  • Menifee, CA
  • August 25, 2021

KB failed in my view in handling customer service in view of the pandemic and builder problems that ensued and affected the buyers. Employees in the field were left to handle questions/problems without support from management.

KB Home - don't want to share to much to list

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

  • Jonathan M.
  • Winchester, CA
  • June 24, 2021

don't want to share to much to list

KB Home - I’m still waiting for issues to be resolved and for item already

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

  • Joseph P.
  • Perris, CA
  • July 13, 2021

I’m still waiting for issues to be resolved and for item already paid for to be delivered.

KB Home - The red no parking zones in the streets were not disclosed to

Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

  • Anonymous
  • Riverside, CA
  • March 25, 2021

The red no parking zones in the streets were not disclosed to us. Nor was the parking on only one side of the street. Didn't know we were getting a small kid size toilet for one of the restrooms. My heater was not working on move in. After move in there is way too much construction going on and I'm in the middle of all that noise. ... More

KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick ... More

KB Home - Our Overall Experience was ok.

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

  • Anonymous
  • Chino, CA
  • March 24, 2021

Our Overall Experience was ok.

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Nick ... More

See the Solar problem below:

Quality 5

Trustworthiness 2

Value 2

Responsiveness 2

  • Janice E.
  • Riverside, CA
  • February 18, 2021

We gave you an excellent review when we first moved in, but since then we have had a bad experience with Sunpower. We had solar in our previous home and wanted to use our previous contractor, but KB required us to use Sunpower. We closed escrow on Dec. 2, 2020, and we still do not have solar activation as of Feb.17, 2021. Sunpower can give us no good reason for the delay. They said the City had the wrong address on the permit. (sounds like an excuse from Sunpower) When we called Sunpower, we talked to someone in the Philippines and then someone in Texas. We get monthly reports that list ZERO in the data because the solar is not activated. How can we get this resolved? Do we have to remove the panels and get our own contractor ? Instead of the 5 star review we gave you originally, we are submitting a 2 star review now. ... More

Lack of caring of homebuyer

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

  • Eric S.
  • Fontana, CA
  • January 05, 2021

Sarah in the sales office was amazing. Roger superintentent of construction was awesome as well. Lots of flaws in the KB designs ithat they didnt care to fix for me. Received crappy counter top design that they didnt care to make right. Will have to fix myself. ... More

Warranty service is good but the quality/ workmanship of house is not.

Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

  • Jason C.
  • Ontario, CA
  • July 28, 2020

New construction house still can find several things need to be reworked/ repaired. Ex. ceiling LED lights falling, missing cabinet shelf, drill holes, uneven wall, leaking sprinkler, and crack driveway due to the Community concrete work.

KB Home responded:
Hi Jason, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James ... More

KB Home - Materials and quality of work is not that great.

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

  • Anonymous
  • Moreno Valley, CA
  • March 19, 2021

Materials and quality of work is not that great. It was a rush work despite of the 7 months waiting. Customer service is great.

KB PLEASE FIX MY HOUSE

Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

  • David S.
  • Redlands, CA
  • November 23, 2020

Don’t get me wrong, I LOVE THE HOUSE. But there was need to fix. I HAVE ELECTRICAL ISSUES NEED TO BE REPAIR AT MY KITCHEN AREA, THE ADDRESS LIGHT NOT WORK OFF DURING THE NIGHT, BACK PATIO ELECTRIC SOCKET LOOSE, BATH ROOM MIRROR LOOSE....KB HOME PLEASE FIX MY HOUSE. ... More

I purchased a model home and have been living in the home for 3 weeks. The quality of the construction is poor, cheap hardware, cheap cabinets. and hardware and horrible appliances.

Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

  • Karen J.
  • Ontario, CA
  • January 12, 2021

Check the quality of materials.

Poor communication and quality

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

  • Dana D.
  • Riverside, CA
  • April 23, 2019

We continue to have electrical issues after the electrician came out and there has been no responses to emails to customer service.

KB Home responded:
Hello Dana, we are sorry for your frustration and would like to help. Please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Will never again buy a KB Home built house

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Aarti K.
  • Corona, CA
  • December 01, 2020

Bought a "model" home. After moving in, I have a huge list of repairs needed and am still unable to use some of the upgrades I paid for. This is my 3rd house purchase, 2nd new construction purchase and the worst home buying experience. I am extremely disappointed with KB Home. ... More

KB Home - They use a lot of excuses when in our master planned community

Quality 5

Trustworthiness 2

Value 5

Responsiveness 2

  • Joshua N.
  • Corona, CA
  • July 20, 2021

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience ... More

KB Home responded:
Hi, Joshua, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick ... More

Great customer service unfortunately less that great on workmanship.

Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

  • Anonymous
  • Ontario, CA
  • July 14, 2020

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up. ... More

KB Home responded:
Hi, thank you for your feedback and I'm very sorry that you are disappointed with your experience. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Nick ... More